Numerous BSOD playing games, recently error 0xd1

lian9 · 23 Jun 2012

Alright, I installed the updates from the motherboard's site and uninstalled asrock utilities. I also installed the update from atheros.cz. I am using 3 usb devices: keyboard, mouse and wireless adapter.

The CPU idle temps for the four cores are(Celsius) : IDLE(32, 37, 37, 35) LOAD(48, 50, 52, 51).

I went to the BIOS and I'm not sure I found the right values that you wanted, but this is what I did find:
DRAM Voltage: 1.5V
VTT Voltage: 1.076V
PCH Voltage: 1.059V
CPU PLL Voltage: 1.832V
VCCSA Voltage: 0.925V

Here are the CPUZ snips:
Attachment 217700

Attachment 217701

Attachment 217702

Attachment 217703

Let me know if I'm forgetting anything or if you want more information. I'll go ahead and see if this ends up crashing again in a game.

Dave76 · 23 Jun 2012

Good information.

If you get any crashes, post the complete crash files again.

It appears your motherboard is having USB issues that AsRock is trying to fix with new BIOS updates.
AsRock Z77 Extreme4 BIOS updtes
Read the 'Descriptions' most of the updates have 'Improve USB compatibility' listed.
You previous crashes had USB issues.
Also listed is a patch for G.Skill RAM, though not your's, it may help stability.
Update your BIOS to version 1.70.
ASRock BIOS Upgrade Instruction
Use Method 1.

I have seen many issues with USB wireless adapters, if possible don't use the USB adapter, use a wired connection or buy a wireless PCI card.

Try to recreate the crash scenario, do anything that caused the system to crash before.

There are more things we can look at if the crashes persist.

lian9 · 23 Jun 2012

The BSODs continue. I tried the game twice and they happened earlier than usual, within ~5 mins of playing.
Zip file attached.

karlsnooks · 23 Jun 2012

lian,
what country are you in?

lian9 · 23 Jun 2012

United States

karlsnooks · 23 Jun 2012

Take the cover off of your computer.

Direct a floor fan/desk fan/table fan directly at your computer.

Oh yes, leave the cover off.

While the cover is off and power is off, use a can of compressed air to blow all of the dust out.

Now, are you still getting a bsod in 5 minutes?

lian9 · 23 Jun 2012

There wasn't really any dust on the gpu. I assume you're looking to see if the gpu is overheating? I'm playing the same game for the third time now. It's about 20mins in and it hasn't crashed (yet, I'm sure it will soon enough), gpu temps are around 65C.
edit: Although I suppose, for whatever reason, in those two instances it was overheating.

karlsnooks · 23 Jun 2012

Did you remove the cover?
Did you direct a fan at the computer?

thanks,
karl

Dave76 · 23 Jun 2012

Have you updated the BIOS?

Unplugged the USB dongle?

Any issues when the computer resumes from sleep or hibernation?

Did you install the Intel Rapid Storage Technology driver ver:11.1.0.1006?

On the last test with your game, did you remove the side cover and put a fan as recommended by karlsnooks?

It will help us if you can confirm all the steps you've taken.
We understand this is your computer and you have the choice of what steps you will take.
We have sometimes found out that some steps were not implemented, usually several pages later, that will have an affect on our methods.

Both of the latest crashes are the same, with a slightly different cause indicated.

Code:

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
Arguments:
Arg1: fffff88003361186, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002e9d967, address which referenced memory
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c2100
GetUlongFromAddress: unable to read from fffff800030c21c0
 fffff88003361186 Nonpaged pool
FAULTING_IP: 
nt!KiRetireDpcList+237
fffff800`02e9d967 807b0600        cmp     byte ptr [rbx+6],0
IMAGE_NAME:  athurx.sys
FAILURE_BUCKET_ID:  X64_0xA_athurx+100896

athurx.sys is your Atheros AR9271 Wireless Network Adapter

If this is already disconnected, then un-install the driver.
This driver is causing errors that are happening just before your crashes:

Code:

Event[63]:
  Log Name: System
  Source: Microsoft-Windows-WLAN-AutoConfig
  Date: 2012-06-23T20:34:13.966
  Event ID: 10000
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: ComputerG
  Description: 
WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\athExt.dll
Error Code: 126

The second crash.

Code:

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
Arguments:
Arg1: fffff88003561186, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ee5967, address which referenced memory
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310a100
GetUlongFromAddress: unable to read from fffff8000310a1c0
 fffff88003561186 Nonpaged pool
PROCESS_NAME:  Diablo III.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiRetireDpcList+237

Your games, Diablo III and Dirt 3, are hanging, also your browser IE9 version 6.1.7600.16385.
Likely due to your USB wireless adapter.

Code:

Event[2112]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-06-22T22:52:16.374
  Event ID: 7009
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: ComputerG
  Description: 
A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Let's run some tests on your CPU and RAM to confirm.

D/L and run the standard OCCT test, CPU:OCCT tab, for one hour, with no other programs opened.
Post the graphs that are generated at the end of the test.

Run memtest86+ for a minimum on 7 full passes with all RAM cards installed, best to run overnight.
Stop the test if you get any errors.
RAM - Test with Memtest86+

lian9 · 23 Jun 2012

Sorry, I forgot to update the BIOS to version 1.7 and I did not remove the wireless device, mainly because I don't have easy access to wired internet where the desktop is. I did install the updated driver of rapid storage technology. As for hibernation, I disabled it when I first set up the computer for more space on the SSD, and I have not had any issues after sleep.

One thing I'm unsure about is my wireless usb adapter for internet. It is a TP-Link TL-WN722N and I remember looking in the device manager before and seeing it listed in Network adapters. Now, since installing the atheros update you gave me last night, the TP-Link is gone from Network adapters and instead I see "Atheros AR9271 Wireless Network Adapter" is this OK? Sorry if it is irrelevant, I just found it odd.

This is what happened so far:
After the 2 BSODs I took karlsnooks' advice and ran the game. The game did not crash within 5 minutes and in fact ran for about 30 minutes with no issue. I then put the cover back on like before and played the game again. The game played fine for about 2.5 hours without a blue screen, the longest it has ever gone. I even made sure to play parts of the game where the BSOD occured more frequently than others. I am hesitant to say that the BSOD issues are over with but it was at least encouraging.

In light of this, should I hold off on running memtest and CPU:OCCT unless I see another BSOD? Also, should I hold off on installing the 1.70 asrock BIOS too? Sorry if these are stupid questions and thanks for your help so far to both of you, I greatly appreciate it.