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Windows 7: Numerous BSOD playing games, recently error 0xd1

21 Jun 2012   #1

Microsoft Windows 7 Ultimate SP1 64-bit
 
 
Numerous BSOD playing games, recently error 0xd1

Whenever I play games (diablo, amnesia dark descent) my computer will crash after awhile. Sometimes it takes over an hour, other times in 5 mins. I used bluescreenview and it seems like each bsod is slightly different. I'm very overwhelmed with all the possibilities with what could be going wrong, and would greatly appreciate any help

My computer is a custom build and I built it around 3 weeks ago:
Windows 7 Ultimate 64 bit
This was the original OS on the system, retail, I have not reinstalled it.

I attached to zip folder.

Please help! Let me know if you need more information.
edit: Not overclocking anything

EDIT: UPLOADED CORRECT ZIP FOLDER

My System SpecsSystem Spec
.

21 Jun 2012   #2

Microsoft Windows 7 Ultimate SP1 64-bit
 
 

If the problem is too hard to find:
Since this computer is new, I don't have that much stuff on it, and wouldn't mind just doing a clean install of windows 7 if that would likely fix the issue. Should I consider that?
My System SpecsSystem Spec
22 Jun 2012   #3

Microsoft Windows 7 Ultimate SP1 64-bit
 
 

I searched around and the advice was to reinstall the graphics card with the most up to date drivers which I did but it crashes just like before, still. Would appreciate it if somebody could take a look thanks.
My System SpecsSystem Spec
.


22 Jun 2012   #4

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Lian9 and welcome to Sevenforums.

Sounds very frustrating, let's have a look at a few things.

Process
Your provided dump contains information and errors at SpotGrit.exe. Either it's a process you've been running in the background, or it's something you've opened by any chance.
I would look out for this software, if you ain't familiar with it, it might be Malware. In that case, do a scan with Malwarebytes.

Memory
It's unsure, but many of the dumps we're analyzing can likely be causing memory failures. Do a scan with Memtest86+, to be on the safe side.

Report back for any further help.

Best Regards,
Frederik.
My System SpecsSystem Spec
22 Jun 2012   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

SpotGrit is a purposeful install. I recommend uninstalling SpotGrit as the program is not needed on a modern Win 7 system.

Doubtful that you problem is related to your graphic driver.

I do recommend:
HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
· is a free standalone, bootable malware and virus remover from Microsoft.
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.


RESULTS OF THE SCAN
The results will be in 4 log files on your computer's disk in:
\Windows\Microsoft Antimalware\Support
Upload the four log files please. ===========================================
===========================================


After and only after submitting the log files, then:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
======================================================
My System SpecsSystem Spec
22 Jun 2012   #6

Microsoft Windows 7 Ultimate SP1 64-bit
 
 

I searched for a program called SpotGrit but nothing comes up other than the jcgriff2 file I uploaded here. I never installed it myself so I don't know why that is even showing up unless it came as part of something else I installed.

I ran the malwarebytes software and one file came up which was quarantined, called PUP.BundleOffers.IIQ

I did this just before you posted, karlsnooks, I will follow your advice now.
Thanks.
My System SpecsSystem Spec
22 Jun 2012   #7

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by lian9 View Post
I searched for a program called SpotGrit but nothing comes up other than the jcgriff2 file I uploaded here. I never installed it myself so I don't know why that is even showing up unless it came as part of something else I installed.

I ran the malwarebytes software and one file came up which was quarantined, called PUP.BundleOffers.IIQ

I did this just before you posted, karlsnooks, I will follow your advice now.
Thanks.
PUP.BundleOffers.IIQ is quite known and it's a value to get rid of it. That's a good sign, definitely. Thank you for your update.

Best Regards,
Frederik.
My System SpecsSystem Spec
22 Jun 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

lian,
You probably have files hidden and not showing extensions.

Control Panel | Folder Options | View tab |
Set your settings 100% identical to what is shown below.
Attachment 217642

click on OK button when finished
-------------------------------------------------------
===========================================
that will help, now you want to make sure that Win 7 indexes those files.

Control Pan | Indexing Options | Modify button |
expand the drive which contains Windows |
check the items shown below. Some of those items will not be present on your system. Mainly we're after the program file selections and the Windows selection.
Attachment 217643

OK button

Win 7 will take a few minutes to add all of those files to its index.
My System SpecsSystem Spec
22 Jun 2012   #9

Microsoft Windows 7 Ultimate SP1 64-bit
 
 

I'm uploading the four log files from the windows defender. I also followed your instructions to view the hidden files but still cannot find SpotGrit.
My System SpecsSystem Spec
22 Jun 2012   #10

Microsoft Windows 7 Ultimate SP1 64-bit
 
 

The 3 files from CCleaner
My System SpecsSystem Spec
Reply

 Numerous BSOD playing games, recently error 0xd1




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