BSOD when shutting down pc but now it has happened when pc was on

Mezo · 22 Jun 2012

Hi i'm new here and i'm wondering could you help me fix my problem.

My problem is when I shut my pc down I get a BSOD which says physical memory dump with error 0x000000 (thats all I seen, sorry) and then my pc restarts. It happens sometimes but this morning it happened when I was on my Google chrome. I have cleaned my registry, defragged my hd, ran my anti virus. I even bought new RAM because im a newbie to problem solvering crashes

I have attached the BSOD Dump & System File Collection app report, that is basically all I can give you.

Any help would be greatly appreciated because this error is driving me

usasma · 23 Jun 2012

There's only one memory dump in the uploaded files. If you're using some sort of cleanup utility, please stop until we've isolated the cause of your problem(s).

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
NOTE: For Vista, read these notes:

Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)

5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

You have problems with the AMD OverDrive. Please follow the next 2 quote boxes:

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.

Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

If AODDriver2.sys is still present and the software/device isn't present and the driver isn't needed - then please do this (thanks to jcgriff2):

Bring up elevated Admin cmd prompt -
START | type cmd.exe | RIGHT-click on cmd.exe | "Run as Administrator" | type/ paste the following -

Code:

where /r c:\ /f /t AODDrive*.* > 0 & start notepad 0

It may take a few minutes.

A Notepad will open wth the results.

Please post the results in your next post.

Then:
- create a System Restore point.
- create a System Repair disc and ensure that it works. To do this, go to Start...All Programs...Maintenance...Create a System Repair Disc
- uninstall all ATI video stuff using Control Panel...Programs...Uninstall a program (this may make the next 3 steps unnecessary - if so, just continue on).

- check in services.msc to see if there is an AOD service. If there is, set it to "Disabled" for the startup type.
- then disable any startups that name AODDriver2.sys using Autoruns (free from here: Autoruns for Windows )
- rename AODDriver2.sys to AODDriver2.BAD (it's probably in C:\Windows\System32\drivers)
----------01 June 2012 - Owner found AOD in C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64

- reboot and see if that fixes the problem(s). Check in C:\Windows\System32\drivers (or the other folder) to be sure that it stays renamed.
- install fresh video drivers using the procedure here: ATI video cards - DRIVER ONLY installation procedure
DO NOT install the full Catalyst Control Center package!!!

You have network device issues in Device Manager (devmgmt.msc). Please:
- open Device Manager
- locate the problem devices associated with the Network Adapters (the report I have says it's the ISATAP and the Teredo adapters)
- right click on each one and select "Uninstall"
- when you reboot the devices will be reinstalled if needed. BUT, in most cases they aren't needed and don't reappear.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Gigabyte's EasySaver (and EasyTune6) utilities are known to cause BSOD's in some Win7 systems. Please uninstall these utilities immediately.

We've recently experienced some BSOD issues with the AppleCharger utility. Please uninstall that also.

We've also seen issues with the USB XBox controller causing BSOD's recently. The driver dates from 2009 and there are no updates available. Please remove this device and uninstall it's software for testing purposes. Feel free, once the system is stabilized, to reinstall the latest version of the software for this device.

Your USB 3.0 drivers date from 2009. Please visit the manufacturer's website and update to the latest version

If all of the above doesn't fix things, please run Driver Verifier according to these instructions: Driver Verifier Settings

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AODDriver2.sys   Mon Dec 19 02:30:03 2011 (4EEEE7FB)
AppleCharger.sys Tue Apr 06 04:21:27 2010 (4BBAEF07)
GEARAspiWDM.sys  Mon May 18 08:17:04 2009 (4A1151C0)
RTKVHD64.sys     Wed Mar 17 04:49:15 2010 (4BA0978B)
Rt64win7.sys     Thu Mar 04 08:42:52 2010 (4B8FB8DC)
RtHDMIVX.sys     Tue Jan 26 22:04:58 2010 (4B5FAD5A)
amdiox64.sys     Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys     Thu Mar 08 23:04:49 2012 (4F598161)
atikmpag.sys     Thu Mar 08 22:58:02 2012 (4F597FCA)
dtsoftbus01.sys  Fri Jan 13 08:45:46 2012 (4F10358A)
gdrv.sys         Thu Mar 12 23:22:29 2009 (49B9D175)
jraid.sys        Wed Jan 27 03:58:17 2010 (4B600029)
nusb3hub.sys     Fri Nov 20 05:15:57 2009 (4B066C5D)
nusb3xhc.sys     Fri Nov 20 05:16:01 2009 (4B066C61)
skfiltv.sys      Thu Aug 14 02:48:33 2008 (48A3D541)
tmactmon.sys     Wed Jul 21 03:31:24 2010 (4C46A24C)
tmcomm.sys       Wed Jul 21 03:31:15 2010 (4C46A243)
tmevtmgr.sys     Wed Jul 21 03:31:15 2010 (4C46A243)
tmlwf.sys        Tue Jul 20 04:57:44 2010 (4C456508)
tmtdi.sys        Tue Jul 20 04:58:07 2010 (4C45651F)
tmwfp.sys        Tue Jul 20 04:57:04 2010 (4C4564E0)
xusb21.sys       Thu Aug 13 18:10:17 2009 (4A848F49)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062212-20092-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Fri Jun 22 04:29:03.912 2012 (UTC - 4:00)
System Uptime: 0 days 0:04:23.331
BugCheck A, {fffff8a00e97f000, 2, 0, fffff800032a1db0}
Probably caused by : memory_corruption ( nt!MmProbeAndLockPages+130 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID:  X64_0xA_nt!MmProbeAndLockPages+130
Bugcheck code 0000000A
Arguments fffff8a0`0e97f000 00000000`00000002 00000000`00000000 fffff800`032a1db0
BiosVersion = FA
BiosReleaseDate = 04/13/2010
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-890XA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``