Windows 7: BAD_POOL_HEADER at ntoskrnl.exe+70040 BSOD, error code 0x00000019.

YuiSenpai · 22 Jun 2012

What seems to have caused it? I was just on Google Chrome on Youtube, everything was working fine then BAM, blue screen out of nowhere. Attached is the dump files etc

Help would be appreciated ^_^

- Windows 7 x64
- Full Retail Version of Windows 7 Ultimate

- Hardware is only 3 years old
- Installed Windows 7 Ultimate in 2011 (I think)

writhziden · 24 Jun 2012

Problem Devices:

Code:

ATITool Driver	ROOT\*ATITOOLDEVICE\0000	52
Microsoft Virtual WiFi Miniport Adapter #2	{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\6&170834A3&0&02	This device is disabled.
VMware Virtual Ethernet Adapter for VMnet1	ROOT\VMWARE\0000	This device is disabled.
VMware Virtual Ethernet Adapter for VMnet8	ROOT\VMWARE\0001	This device is disabled.

Were you aware of the above? If so, please explain your troubleshooting steps for the devices listed.

Problematic Software:

Code:

Start Menu\Programs\ASUS\ASUS SmartDoctor	Public:Start Menu\Programs\ASUS\ASUS SmartDoctor	Public
Start Menu\Programs\MSI Afterburner	Christopher-PC\Christopher:Start Menu\Programs\MSI Afterburner	Christopher-PC\Christopher

Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability; overclocking should only be done through the BIOS and with the aid of an expert who knows how to overclock properly.
MSI Afterburner/RivaTuner is known to cause instability with systems. Please remove the software.

Make sure all Windows Updates are installed. I note you do not have Service Pack 1 installed yet.

Update to Service Pack 1 (SP1)
Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]

Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]

Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center

Service Pack 1 Download site

Crashes primarily point to hardware. Run some hardware checks.

If you are overclocking any hardware, please stop.
If you have an SSD, make sure the following are up to date:
- SSD firmware
- BIOS Version
- Chipset Drivers
- Hard disk controller drivers/SATA drivers
- If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Run all but the advanced tests with SeaTools for HDDs.
SeaTools for Windows

SeaTools for DOS
Monitor temperatures during the following tests.
Use the following programs to monitor the temperatures.
- Real Temp is a good CPU temperature monitor.
- Speccy - System Information - Free Download will monitor all hardware temperatures.
- HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
- Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
- Run Hardware - Stress Test With Prime95 to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
- Follow the steps for doing CPU stress test using IntelBurnTest
Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.

Windows 7: BAD_POOL_HEADER at ntoskrnl.exe+70040 BSOD, error code 0x00000019.

BAD_POOL_HEADER at ntoskrnl.exe+70040 BSOD, error code 0x00000019. problems?