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Windows 7: BSOD when running Netflix or youtube

22 Jun 2012   #1
yoseph73

Window7 64bit
 
 
BSOD when running Netflix or youtube

I have been trying to help out a friend with his computer which runs fine except when on Netflix or you tube because it yields BSOD 0x00000124 error after a few minutes. The computer is an HP Slimline s3700y with an AMD Athalon X2 64 3 Gig ram, and a Asus m2n61-AR motherboard. I have replaced the Hard drive due to numerous chkdsk scans on start, and PC Tools flagged it as bad. So the computer has a clean install of Windows 7 32 bit and still yields the same error. I have also changed the thermal paste, disabled the on board video card and installed a new video card, and even changed out the RAM to no avail. I am left with power supply, CPU, and motherboard, but PC Tools says all 3 test good.

I have attached the dump files to this post.

Any help would be greatly appreciated.

Joseph


My System SpecsSystem Spec
.
22 Jun 2012   #2
yowanvista

Windows 10 Pro x64
 
 

Hello and welcome to Seven Forums.

BCCode 124 is mainly caused by defective hardware, here the cause it likely the CPU. Stop any overclocking if any.

Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.
Note that this test may overheat the CPU, ensure proper cooling.

Test your RAM, RAM - Test with Memtest86+

Post back with your results.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 8603e024, Address of the WHEA_ERROR_RECORD structure.
Arg3: b2000010, High order 32-bits of the MCi_STATUS value.
Arg4: 00010c0f, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  1f

STACK_TEXT:  
82f70d2c 82e24f3f 00000124 00000000 8603e024 nt!KeBugCheckEx+0x1e
82f70d68 82f1c084 8600dc31 8603e024 82eb5610 hal!HalBugCheckSystem+0xab
82f70d98 82e251f1 8603eea8 82e32e40 00000000 nt!WheaReportHwError+0x230
82f70eac 82e252e3 8603eea8 8603eef8 00000000 hal!HalpMcaReportError+0x3b
82f70ed0 82e2554f 00000000 8603eef8 82f70ff0 hal!HalpMceHandler+0x8b
82f70ee0 82e1b5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x3b
82f70ff0 82e18261 00000002 801de000 00000000 hal!HalpMcaExceptionHandler+0x87
82f70ff0 00000000 00000002 801de000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Jun 2012   #3
yoseph73

Window7 64bit
 
 

Thanks for the speedy comment. I will run primer 95 and post my findings.

Joseph
My System SpecsSystem Spec
.

25 Jun 2012   #4
yoseph73

Window7 64bit
 
 

Prime 95 ran for over two hours without any errors or workers shutting down, and memtest86 tested good as well.
My System SpecsSystem Spec
Reply

 BSOD when running Netflix or youtube




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