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Windows 7: BSOD while doing a clean install of Nvidia driver


22 Jun 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD while doing a clean install of Nvidia driver

Greetings, I am getting frequent BSOD on a system I had build for me a month ago. The most recent one happened today when I tried to do a clean install of my Nvidia driver. The BSOD seems to occur during a variety of circumstances. I have attached my Windows_NTg_BSOD_jcgriff2 folder and PERFMON HTML file. I would appreciate any help with this issue.

Computer Specs:
Windows 7 Home Premium 64 bit
-This is the original one installed a month ago and it is OEM

Intel(R) Core(TM) i7-3770 CPU @ 3.4GHz
ASUS Sabertooth Z77
Mushkin Chronos 60GB 2.5IN SATA3 SandForce SF-2281 SSD
Western Digital Caviar Black 1TB
Seagate External Drive 150 GB
EVGA GeForce GTX 550 Ti Superclocked
PC Power & Cooling Silencer Mk II 750W
Zalman CNPS9900MAX-B Nickel Plated Copper Headsink
ASUS DRW-24B1ST 24X SATA DVD Writer
ASUS Xonar DG 5.1 Channel PCI Sound Card
Kingston HyperX KHX1600C9D3K2/8GX 8GB 2X4GB DDR3-1600 XMP Dual Channel Memory Kit
Samsung SyncMaster P2350
Logitech G510
Razer Mamba 2012
Canon MP600 printer

This system is one month old except: external harddrive 3+ years, printer 4+ years, monitor 2 years, Keyboard 1 year, mouse 6 months

Details about the most recent BSOD:

While I was doing a clean install of my Nvidia driver I received the message 'windows has recovered from an unexpected shutdown"

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: c4
BCP1: 0000000000000062
BCP2: FFFFFA8011364268
BCP3: FFFFFA8011350DE0
BCP4: 0000000000000015
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062212-17503-01.dmp
C:\Users\****\AppData\Local\Temp\WER-35318-0.sysdata.xml


My System SpecsSystem Spec
.

24 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


Problematic Software:
Code:
Start Menu\Programs\Advanced SystemCare 5	Public:Start Menu\Programs\Advanced SystemCare 5	Public
  • I have seen Advanced System Care completely damage Windows and the programs installed on it. The only recourse becomes a clean install of Windows. Hopefully yours is not that far gone, but I am worried about that due to the problems you describe.

    Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.


Your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, Windows damage due to Advanced System Care, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for all HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
25 Jun 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you very much for your response. Here is what I have tried:

I followed all of the suggestions from "Good and Free system security combination." The results of both my Malwarebytes and Microsoft Security Essentials scans came back clear (I updated both and ran a full scan).

I tried to remove Advanced System Care from my computer but I am not sure if I got rid of every trace. It is no longer showing up in my control panel under programs.

I am not overclocking any hardware.

I ran Disk Check with both boxes checked on my two internal harddrives. On the first check my SSD that contains my OS gave me the message "Windows has made corrections to the file system," but it came back clear after a second check. My other drive was clear on the first check. I haven't noticed another BSOD today since I ran Disk Check--I usually have one or two a day.

I ran all of the basic tests with SeaTools. Both of my drives passed each of the tests (except I am still waiting for the long generic test to complete for my drive that contains my OS)

My SSD's firmware is up to date. I could not find a newer version of my BIOS or any updates for my chipset or hard disk controller so I assume they are all up to date--I will continue to look into it.

I ran System File Checker and the first run came back with no integrity violations.

I will start the Memtest86+ once I am done with the long generic test and report back my results.
My System SpecsSystem Spec
.


25 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Excellent news so far. If you have any more issues, let us know, and I will take a look at what I can do with the driver/BIOS information and whether anything needs to be updated.
My System SpecsSystem Spec
28 Jun 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD again

Hello,

I had another couple of BSOD. After my most recent one Windows would not start and I had to do a restore.

Over the past couple of days I updated my Bios, hard disk controller and Chipset drivers. I ran Memtest86+ and the extended version of the Windows Memory Diagnostics Tool--both tests failed to find a problem. I also defragmented my D drive and checked all of the connections inside my machine. I attached my DMP files and Event Viewer logs from after the most recent crash

I am still seeing errors listed as atapi Event ID 11 "The driver detected a controller error on \Device\Ide\IdePort2" in my Event Viewer. Does the error
(\Device\Ide\IdePort2) refer to whatever is listed as drive 2 under Disk Management? How can I tell which device the error is mentioning?

I disconnected my external hard drive which was listed as drive 2 under my Disk Management yesterday but I still got an Event ID 11 error. I also tried disabling my optical drive and it did not make a difference.

Some information that might be useful:

Right before my most recent crash I noticed that the description under my Event Viewer changed for the Event ID 11 on the front page to "The description for Event ID 11 from source atapi cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer." After I reset my computer it went back to "The driver detected a controller error on \Device\Ide\IdePort2."

Two weeks ago I received a bunch of Event ID 51 messages on one occasion: "An error was detected on device \Device\Harddisk2\DR2 during a paging operation" and yesterday (while my external hard drive was disconnected) I received the Event ID 51 message "An error was detected on device \Device\CdRom0 during a paging operation."

Also, my reliability Monitor provides the following technical descriptions for almost all of my Windows failures: "The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f4..."a few were: 0x0000007a, 0x0000009f, or 0x000000c4.

What would you suggest at this point? Could doing a fresh install of Windows fix my problem or is it almost certainly a piece of hardware that needs to be replaced? Is there more troubleshooting that I should do? Thanks in advance for your time.
My System SpecsSystem Spec
29 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
ASUS DRW-24B1ST   c	IDE\CDROMASUS_DRW-24B1ST___C_____________________1.05____\4&15828421&0&0.0.0	This device is disabled.
Was the above intentional? If so, please explain so we understand your troubleshooting steps.

Analysis:
One crash was due to RTKVHD64.sys which is your Realtek High Definition Audio Function Driver. Re-install it after downloading it from your motherboard support site:
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.

Driver Verifier:
Some of your crashes may have been false positives from having Verifier enabled. Verifier stresses the system and causes crashes to track down driver issues. If no issues exist, it can still cause crashes related to system files due to false positives.

Please disable Verifier for the time being:
  • Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
My System SpecsSystem Spec
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 BSOD while doing a clean install of Nvidia driver




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