|22 Jun 2012||#1|
BSOD while doing a clean install of Nvidia driver
Greetings, I am getting frequent BSOD on a system I had build for me a month ago. The most recent one happened today when I tried to do a clean install of my Nvidia driver. The BSOD seems to occur during a variety of circumstances. I have attached my Windows_NTg_BSOD_jcgriff2 folder and PERFMON HTML file. I would appreciate any help with this issue.
Windows 7 Home Premium 64 bit
-This is the original one installed a month ago and it is OEM
Intel(R) Core(TM) i7-3770 CPU @ 3.4GHz
ASUS Sabertooth Z77
Mushkin Chronos 60GB 2.5IN SATA3 SandForce SF-2281 SSD
Western Digital Caviar Black 1TB
Seagate External Drive 150 GB
EVGA GeForce GTX 550 Ti Superclocked
PC Power & Cooling Silencer Mk II 750W
Zalman CNPS9900MAX-B Nickel Plated Copper Headsink
ASUS DRW-24B1ST 24X SATA DVD Writer
ASUS Xonar DG 5.1 Channel PCI Sound Card
Kingston HyperX KHX1600C9D3K2/8GX 8GB 2X4GB DDR3-1600 XMP Dual Channel Memory Kit
Samsung SyncMaster P2350
Razer Mamba 2012
Canon MP600 printer
This system is one month old except: external harddrive 3+ years, printer 4+ years, monitor 2 years, Keyboard 1 year, mouse 6 months
Details about the most recent BSOD:
While I was doing a clean install of my Nvidia driver I received the message 'windows has recovered from an unexpected shutdown"
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
|My System Specs|
|24 Jun 2012||#2|
Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.
Start Menu\Programs\Advanced SystemCare 5 Public:Start Menu\Programs\Advanced SystemCare 5 Public
Your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, Windows damage due to Advanced System Care, viruses, or memory problems.
|My System Specs|
|25 Jun 2012||#3|
Thank you very much for your response. Here is what I have tried:
I followed all of the suggestions from "Good and Free system security combination." The results of both my Malwarebytes and Microsoft Security Essentials scans came back clear (I updated both and ran a full scan).
I tried to remove Advanced System Care from my computer but I am not sure if I got rid of every trace. It is no longer showing up in my control panel under programs.
I am not overclocking any hardware.
I ran Disk Check with both boxes checked on my two internal harddrives. On the first check my SSD that contains my OS gave me the message "Windows has made corrections to the file system," but it came back clear after a second check. My other drive was clear on the first check. I haven't noticed another BSOD today since I ran Disk Check--I usually have one or two a day.
I ran all of the basic tests with SeaTools. Both of my drives passed each of the tests (except I am still waiting for the long generic test to complete for my drive that contains my OS)
My SSD's firmware is up to date. I could not find a newer version of my BIOS or any updates for my chipset or hard disk controller so I assume they are all up to date--I will continue to look into it.
I ran System File Checker and the first run came back with no integrity violations.
I will start the Memtest86+ once I am done with the long generic test and report back my results.
|My System Specs|
|28 Jun 2012||#5|
I had another couple of BSOD. After my most recent one Windows would not start and I had to do a restore.
Over the past couple of days I updated my Bios, hard disk controller and Chipset drivers. I ran Memtest86+ and the extended version of the Windows Memory Diagnostics Tool--both tests failed to find a problem. I also defragmented my D drive and checked all of the connections inside my machine. I attached my DMP files and Event Viewer logs from after the most recent crash
I am still seeing errors listed as atapi Event ID 11 "The driver detected a controller error on \Device\Ide\IdePort2" in my Event Viewer. Does the error
(\Device\Ide\IdePort2) refer to whatever is listed as drive 2 under Disk Management? How can I tell which device the error is mentioning?
I disconnected my external hard drive which was listed as drive 2 under my Disk Management yesterday but I still got an Event ID 11 error. I also tried disabling my optical drive and it did not make a difference.
Some information that might be useful:
Right before my most recent crash I noticed that the description under my Event Viewer changed for the Event ID 11 on the front page to "The description for Event ID 11 from source atapi cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer." After I reset my computer it went back to "The driver detected a controller error on \Device\Ide\IdePort2."
Two weeks ago I received a bunch of Event ID 51 messages on one occasion: "An error was detected on device \Device\Harddisk2\DR2 during a paging operation" and yesterday (while my external hard drive was disconnected) I received the Event ID 51 message "An error was detected on device \Device\CdRom0 during a paging operation."
Also, my reliability Monitor provides the following technical descriptions for almost all of my Windows failures: "The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f4..."a few were: 0x0000007a, 0x0000009f, or 0x000000c4.
What would you suggest at this point? Could doing a fresh install of Windows fix my problem or is it almost certainly a piece of hardware that needs to be replaced? Is there more troubleshooting that I should do? Thanks in advance for your time.
|My System Specs|
|29 Jun 2012||#6|
One crash was due to RTKVHD64.sys which is your Realtek High Definition Audio Function Driver. Re-install it after downloading it from your motherboard support site:
Some of your crashes may have been false positives from having Verifier enabled. Verifier stresses the system and causes crashes to track down driver issues. If no issues exist, it can still cause crashes related to system files due to false positives.
|My System Specs|
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