BSOD while streaming video/audio. New intel SSD!


  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    BSOD while streaming video/audio. New intel SSD!


    I recently bought a Intel 520 series 240GB SSD. I took out my old HDD and installed windows 7 ultimate 64bit fresh on the SSD. It was going fine until I would try and play a streaming video from sites like NHL(dot)com or even listen to a podcast from a audio streaming site. After a couple seconds of watching a video my PC freezes and gives me a BSOD and I have to restart. I have the latest drivers for my video card and even my sound card. I will attach my BSOD info files. Could it be a bad SSD? I bought intel because of their reliability, hopefully I don't need to return it

    Also, I tried reinstalling Windows 7 again and I have the same issue. I also don't think it is my GPU because I can play games fine.

    System specs

    mobo: ASUS Crosshair V formula
    GPU: Nvidia GTX580
    RAM: 16GB Kingston hyperx
    CPU: AMD Phenom x6 1055T
    Sound card: ASUS Xonar essence XTS
    Storage: Intel 520 series 240gb SSD.

    Nothing is overclocked and my temps are very cool.
    Last edited by Nick123; 23 Jun 2012 at 00:15. Reason: Forgot bsod files
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    First, make sure all Windows Updates are installed. Check that your Windows installation is ready for Windows updates. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
      My Computer


  3. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hey. Updating windows hasn't done anything. I took my PC to a repair shop because I got fed up with this. I told them when I download/stream it seems to BSOD. They said okay and about 5 days later I call them to see whats going on. They said they have been running nonstop videos and streams but it would not BSOD? So I took it to them for nothing they couldn't figure it out. I'm about ready to lose my mind.

    Things I have tried.

    - Flash Bios to latest version
    - Newest Nvidia drivers
    - Older Nvidia driver
    - Looking at my minidump files (I don't even know)
    - Tried an older version of my intel LAN ethernet.
    - crying (not really)

    Can one of you gurus please help me out. I'll post my latest minidump files.
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Device Concerns:
    Code:
    WD SES Device USB Device	USBSTOR\OTHER&VEN_WD&PROD_SES_DEVICE&REV_1010\575839314332323136333735&1	The drivers for this device are not installed.
    Make sure to install the drivers for your USB devices...


    Software Concerns:


    Analysis:
    Crashes all point to e1q62x64.sys which is your Intel Ethernet driver. Re-install the Intel Ethernet driver or update it if there is an update available.

    I do see an update for it at Home > Motherboards > AMD AM3+ > AMD 990FX/SB950 > Crosshair V Formula, Windows 7 64bit, LAN,
    Code:
    Description	Intel Gigabit Ethernet Driver V16.4.0.0 for Windows 32/64bit XP & 32/64bit Vista & 32/64bit 7.
    File Size	
    118,31 (MBytes)	2012.01.09  update
    You will find the Intel Ethernet device under Network adapters in Device Manager.

    To fully re-install a driver, use the following steps.
    1. First, download the latest driver. Then do the next steps.
    2. Click Start Menu
    3. Right Click My Computer/Computer
    4. Click Manage
    5. Click Device Manager from the list on the left
    6. Find the device you are trying to uninstall by expanding the appropriate set of devices
    7. Right click the device
    8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    10. Restart your computer only if Windows asks you to.
    11. Install the latest driver for the device.


    Alternatively:
    1. Login as an adminstrative user.
    2. First, download the latest driver. Then do the next steps.
    3. Click Start Menu
    4. Click Control Panel
    5. Click Hardware and Sound
    6. Click Device Manager (the last link under Devices and Printers)
    7. Find the device you are trying to uninstall by expanding the appropriate set of devices
    8. Right click the device
    9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    11. Restart your computer only if Windows asks you to.
    12. Install the latest driver for the device.
      My Computer


  5. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Thank you for the replies. It did turn out to be my intel ethernet driver. The issue was when I installed windows it wouldnt find my ethernet driver so I downloaded it on another pc and put the files on a usb drive. The files must have been corrupt or something. I COMPLETELY wiped my old ethernet drivers and installed fresh. I havnt had any issues yet. As for updating windows Im on a ssd so I dont really want the precious space taken up. I may be wrong but arent windows updates a bunch of junk anyway? As for my WD my passport I installed my usb3 drivers and its fine now.

    Thank you for quick replies

    10/10 would BSOD again
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    You're welcome. That is awesome news! When you are confident the problem is solved, please let us know, and also mark the thread solved.
      My Computer


  7. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #7

    100% solved no more BSOD. It was bad Intel Ethernet driver as diagnosed.
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    I am very happy to see that!
      My Computer


 

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