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Windows 7: BSOD while streaming video/audio. New intel SSD!

23 Jun 2012   #1
Nick123

Windows 7 Ultimate x64
 
 
BSOD while streaming video/audio. New intel SSD!

I recently bought a Intel 520 series 240GB SSD. I took out my old HDD and installed windows 7 ultimate 64bit fresh on the SSD. It was going fine until I would try and play a streaming video from sites like NHL(dot)com or even listen to a podcast from a audio streaming site. After a couple seconds of watching a video my PC freezes and gives me a BSOD and I have to restart. I have the latest drivers for my video card and even my sound card. I will attach my BSOD info files. Could it be a bad SSD? I bought intel because of their reliability, hopefully I don't need to return it

Also, I tried reinstalling Windows 7 again and I have the same issue. I also don't think it is my GPU because I can play games fine.

System specs

mobo: ASUS Crosshair V formula
GPU: Nvidia GTX580
RAM: 16GB Kingston hyperx
CPU: AMD Phenom x6 1055T
Sound card: ASUS Xonar essence XTS
Storage: Intel 520 series 240gb SSD.

Nothing is overclocked and my temps are very cool.


My System SpecsSystem Spec
24 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

First, make sure all Windows Updates are installed. Check that your Windows installation is ready for Windows updates. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
My System SpecsSystem Spec
29 Jun 2012   #3
Nick123

Windows 7 Ultimate x64
 
 

Hey. Updating windows hasn't done anything. I took my PC to a repair shop because I got fed up with this. I told them when I download/stream it seems to BSOD. They said okay and about 5 days later I call them to see whats going on. They said they have been running nonstop videos and streams but it would not BSOD? So I took it to them for nothing they couldn't figure it out. I'm about ready to lose my mind.

Things I have tried.

- Flash Bios to latest version
- Newest Nvidia drivers
- Older Nvidia driver
- Looking at my minidump files (I don't even know)
- Tried an older version of my intel LAN ethernet.
- crying (not really)

Can one of you gurus please help me out. I'll post my latest minidump files.
My System SpecsSystem Spec
30 Jun 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
WD SES Device USB Device	USBSTOR\OTHER&VEN_WD&PROD_SES_DEVICE&REV_1010\575839314332323136333735&1	The drivers for this device are not installed.
Make sure to install the drivers for your USB devices...

Software Concerns:
Install all Windows updates. I note that you do not have any installed:

Analysis:
Crashes all point to e1q62x64.sys which is your Intel Ethernet driver. Re-install the Intel Ethernet driver or update it if there is an update available.

I do see an update for it at Home > Motherboards > AMD AM3+ > AMD 990FX/SB950 > Crosshair V Formula, Windows 7 64bit, LAN,
Code:
Description	Intel Gigabit Ethernet Driver V16.4.0.0 for Windows 32/64bit XP & 32/64bit Vista & 32/64bit 7.
File Size	
118,31 (MBytes)	2012.01.09  update
You will find the Intel Ethernet device under Network adapters in Device Manager.

To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.
My System SpecsSystem Spec
30 Jun 2012   #5
Nick123

Windows 7 Ultimate x64
 
 

Thank you for the replies. It did turn out to be my intel ethernet driver. The issue was when I installed windows it wouldnt find my ethernet driver so I downloaded it on another pc and put the files on a usb drive. The files must have been corrupt or something. I COMPLETELY wiped my old ethernet drivers and installed fresh. I havnt had any issues yet. As for updating windows Im on a ssd so I dont really want the precious space taken up. I may be wrong but arent windows updates a bunch of junk anyway? As for my WD my passport I installed my usb3 drivers and its fine now.

Thank you for quick replies

10/10 would BSOD again
My System SpecsSystem Spec
30 Jun 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. That is awesome news! When you are confident the problem is solved, please let us know, and also mark the thread solved.
My System SpecsSystem Spec
30 Jun 2012   #7
Nick123

Windows 7 Ultimate x64
 
 

100% solved no more BSOD. It was bad Intel Ethernet driver as diagnosed.
My System SpecsSystem Spec
30 Jun 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

I am very happy to see that!
My System SpecsSystem Spec
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 BSOD while streaming video/audio. New intel SSD!




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