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Windows 7: Repeated BSODs - mostly 0x03B, but varies


23 Jun 2012   #1

MS Windows 7 Home Premium 64-bit SP1
 
 
Repeated BSODs - mostly 0x03B, but varies

Hello!
New to the Forums here, but I've lurked for awhile gleaning valuable information.
I'm having ALOT of BSODs lately, especially when playing online games (Diablo 3 and City of Heroes).
I can play them for awhile, but then after a few hours, I start having BSODs even after restarting and logging back onto Windows.

Health report and Dump files are attached.

My system specs are:
  • Win 7 x64 OEM
  • System is about 1.5 years old
  • Reinstalled OS and games last month in an attempt to stop blue screens
  • Alienware Area 51 ALX
Currently having issues installing .Net. Always crashes during installation.

I am running MS Security Essentials, I have a hardware firewall (part of my router) so Windows firewall is disabled.

I've run Memtestx86 continuously for 12 successful runs (no errors)
I've run SFC scannow with no errors reported
I've downloaded DriverHive and updated all drivers
I've downloaded and installed Core Temp and attached the file of temps logged while playing the games and other tasks (all core temps were below 75C)

I am about to toss my computer out the window... Please help!


My System SpecsSystem Spec
.

24 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
High Definition Audio Device	HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622840&REV_1001\5&1BFCEC87&0&0001	This device is disabled.
High Definition Audio Device	HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622840&REV_1001\5&317CD945&0&0001	This device is disabled.
Were the above intentional? If so, please explain the troubleshooting steps.


Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec
25 Jun 2012   #3

MS Windows 7 Home Premium 64-bit SP1
 
 

Thanks for the reply writhziden!
I am running the SFC scans now and will verify the directx after.

The HD audio devices disabled are on purpose. They are from my video cards and I'm not using them. Once I reinstall the video drivers, I will leave everything at their default settings.
My System SpecsSystem Spec
.


25 Jun 2012   #4

MS Windows 7 Home Premium 64-bit SP1
 
 

Hi,

Ran SFC Scannow and found no errors on 06-25-12.
Ran both 32 and 64 bit versions of dxdiag and no errors were found on 06-25-12.
Uninstalled nvidia drivers as described and reinstalled the latest version on 06-25-12.

Still having BSODs. Attached are the latest dmp files.

Running Furmark to stress the video card does not generate any blue screens.

Installing .Net does generate blue screens as well as running Prime95 to stress the CPU.

I will uninstall the newly installed video drivers and reinstall the next previous version and see if there is any improvement.

Thank you for your help!
My System SpecsSystem Spec
25 Jun 2012   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

Turn Windows Firewall back on.

A hardware firewall is good but does not replace a software firewall.
A software firewall is good but does not replace a hardware firewall.

If I find my technical reference on this I'll post same, however, believe me. Both is best.
My System SpecsSystem Spec
25 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

First, follow Karl's excellent advice. You should have both firewalls available to to the system for security protection.


Your Broadcom NetDetect Driver is out of date and may not be compatible with Windows 7. I would recommend removing it if you cannot find a suitable update that is Windows 7 era, i.e. 2009 or newer.


Crashes are all over the map and may indicate hardware issues. First though, are you using TurboBoost technology? If so, disable it.


Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
27 Jun 2012   #7

MS Windows 7 Home Premium 64-bit SP1
 
 

Hi,

Ran the memory tests - both memtest and windows - both detected no errors.

I don't have any SSD drives.

I cannot run Seagate tools, or CPU tests - I get blue screens right away.

Running the GPU tests resulted in no errors. (used FurMark).

I can run the CPU tests in safe mode - but in regular mode, it results in blue screens.

I think my system is using turboboost. I have no idea how to turn it off.

Also, where do I find the Broadcom netdetect driver?

Thanks for your help!
My System SpecsSystem Spec
27 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

The only Broadcom device I could find for your system: Drivers and Downloads | Dell [United States]

See if that does the trick.


Disable Turboboost through your BIOS. See your system manual for how to access the BIOS: Documentation


Run SeaTools for DOS at your earliest convenience.
My System SpecsSystem Spec
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 Repeated BSODs - mostly 0x03B, but varies




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