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Windows 7: BSOD - ntoskrnl.exe - Memory Management

23 Jun 2012   #1
omair1995

Windows 7 64bit
 
 
BSOD - ntoskrnl.exe - Memory Management

HP Envy 15 3xxx
i7-2670QM | AMD Radeon HD 7690M | 15.6-inch diagonal Radiance Full HD | 6GB 1600 DDR3 | 64bit Win7 | 500GB Hybrid HDD


Hey Guys, I just recently got a fairly new laptop from HP. I've been using it from about 3 months so far. The harddrive was one that came from my previously laptop, Envy 14, but I just uninstalled all related OS drivers and files and re installed all OEM programs from HP. The laptop ran smoothly, but openGL seemed to be a problem for a bit, so I installed the 12.6 BETA ATI drivers. They worked wonderfully until about 2 days ago when I stared getting a "MEMORY MANAGEMENT" BSOD. It happens irregularly, but mostly when coming out of sleep or turning the computer on. It seems to not happen on the intel GPU, but I am not 100% sure that that is the problem. Anyways, I'm back on the default display drivers but I still occasionally get this crash.

Any ideas? Thanks in advance.


My System SpecsSystem Spec
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24 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Crashes are pointing to memory problems or driver conflicts.
  • If you are overclocking any hardware, please stop.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 218046
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
My System SpecsSystem Spec
30 Jun 2012   #3
omair1995

Windows 7 64bit
 
 

Ok so I've let my computer run for a few days, and I seem to still be getting errors; some are new, some are old. I've run driver verifier, but where exactly do I go to pick up its dump files?

To clarify when these things happen, there usually is no pattern. In fact, most of them happen when I'm doing absolutely nothing and letting chrome run in the background. HOWEVER, I have found one thing that has started happening since these errors. It says shockwave flash crashes randomly in chrome and I have to reload the page whenever i'm using it on a webpage. Could this possibly be linked to the problem?


Also, here attached is an updated list of some of the BSOD's reported through BlueScreenView
My System SpecsSystem Spec
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30 Jun 2012   #4
omair1995

Windows 7 64bit
 
 

Strange, now there are even more BSOD's such as : DRIVER_IRQL_NOT_LESS_OR_EQUAL , SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION, and others. I'll attach an updated text file of the crashes.

ALSO, I ran Memtest and the results were... surprising. I'm not sure if I did something wrong, but I just booted the program from a DVD and and ran it as it (since I am on a laptop). Over 50000 errors...
I'll attach a picture in the attachments.
My System SpecsSystem Spec
30 Jun 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Please provide the full crash reports: http://www.sevenforums.com/crashes-d...tructions.html


Also, RAM errors mean either faulty or incompatible memory is installed. Have you upgraded the memory by chance since you bought the laptop?
Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
My System SpecsSystem Spec
01 Jul 2012   #6
omair1995

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Please provide the full crash reports: http://www.sevenforums.com/crashes-d...tructions.html

Full crash report is in the first post, the subsequent posts were just updates about new BSOD's I was getting.

Quote:
Also, RAM errors mean either faulty or incompatible memory is installed. Have you upgraded the memory by chance since you bought the laptop?
Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
The RAM is all factory default. However, I do see one discrepancy. With the Sandy Bridge i7, I am running 6GB 1600 DDR3 (from 2 sticks). However, when I open CPU-Z, It says they are running at 800MHz. Could this be the problem?
EDIT: nvm Its supposed to be like that I guess.
My System SpecsSystem Spec
01 Jul 2012   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

So you do not want us to analyze the full crash reports again to find out what Verifier has helped to determine with your problem?

Also, we need all three slots uploaded under the SPD tab...
My System SpecsSystem Spec
01 Jul 2012   #8
omair1995

Windows 7 64bit
 
 

Oh, my sincerest apologies, I misunderstood that. Also, under the SPD tab, I only have 2 "slots", but ill upload the other one.

Thank you so much for your help by the way.
My System SpecsSystem Spec
02 Jul 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Mix and Match RAM
Your two RAM modules are not identical, unfortunately. This can cause conflicts. They are different part numbers and manufactured 6-7 weeks apart.

Analysis:
Many of your crashes implicate Norton. It may be corrupted:
  1. Disable Verifier using the steps I gave in my previous post...
  2. Remove Norton with the Norton Removal Tool...
  3. Download a fresh copy of Norton 360...
  4. Install Norton Fresh
See if the system is stable for a time. If not, try removing Norton completely using the Norton removal tool again, and replace it with either of these:
My System SpecsSystem Spec
02 Jul 2012   #10
omair1995

Windows 7 64bit
 
 

That does seem likely since I've noticed some error messages coming from Norton, and this wouldn't the the first time it's caused one of my computers to BSOD.

Ill try it and check back in a bit, Thanks again writhziden.

Edit: Uninstalling Norton seems to have done the trick. Ill run it for a few days and see if it remains stable. Thanks for all the help!
My System SpecsSystem Spec
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