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Windows 7: BSOD dxgkrnl.sys- also casued BSOD with Driver verifer


23 Jun 2012   #1

Windows 7 Ultimate x64
 
 
BSOD dxgkrnl.sys- also casued BSOD with Driver verifer

Frequent BSOD caused by dxgkrnl.sys. Ran Driver Verifier on driver. It caused BSOD as well. How can I update this driver if outdated or corrupted?

My System SpecsSystem Spec
.

24 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with more information so we can give specific troubleshooting steps.

That crash often indicates issues with graphics card drivers or the hardware itself and is rarely problems with DirectX (though it can be a problem with Windows corruption).


DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. Your graphics card drivers can be found through the ASUS support site for your motherboard model. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For onboard graphics:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec
24 Jun 2012   #3

Windows 7 Ultimate x64
 
 

Ran the sfc /scannow command. It came back with errors. Attached is the CBS.log and the error screen capture.

Thanks.
My System SpecsSystem Spec
.


25 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Strange; your log does not show errors. I wonder about your Windows installation... Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
My System SpecsSystem Spec
11 Jul 2012   #5

Windows 7 Ultimate x64
 
 

Attempted to reload the graphic driver, caused more BSOD. Live mail and IE9 stopped working. Could not restore from previous restore point. I just reloaded the Windows 7 from fresh. After days of reloading software and updates, it seems to be stable right now.
My System SpecsSystem Spec
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 BSOD dxgkrnl.sys- also casued BSOD with Driver verifer




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