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Windows 7: BSOD playing Diablo 3 error 0x0000003B

24 Jun 2012   #1

Windows 7 Enterprise x64
BSOD playing Diablo 3 error 0x0000003B


Every 3 hours i get one big BSOD only when i play this game. I also play the game from a laptop and its working very well on it. Found earlier here on the forum Driver Update and FixCleaner and bought them. I thought it will find the problem...but it didnt

What's wrong with this pc ? I really need some1's help!

Thank you!

Reinstalling windows will fix this ?

My System SpecsSystem Spec

24 Jun 2012   #2

Windows 7 Enterprise x64

Corsair Force Series 3 120GB SATA-III 2.5 inch
Corsair Professional Series HX850
A-DATA 4GB DDR3 1333MHz CL9 Premier x 4
Intel Core i7 2600K 3.40GHz box
MSI GeForce GTX 580 Lightning Xtreme Edition 3GB DDR5 384-bit
ASRock Z68 Extreme4 Gen3
My System SpecsSystem Spec
25 Jun 2012   #3

Windows 7 Enterprise x64

One BSOD every 3h. CPU is OC-ed @ 4.0 but nothing was wrong until recently.
My System SpecsSystem Spec

25 Jun 2012   #4

Windows 7 Home Premium 64 Bit

Problem Devices:
Unknown Device	USB\VID_0000&PID_0000\6&688A3B8&0&1	43
The above is an unknown USB device. I cannot provide more information. Please check Device Manager for any problem devices or Other devices: Start Menu -> Right click Computer -> Manage -> Device Manager from the list on the left.

Problematic Software:
Start Menu\Programs\DriverUpdate	Public:Start Menu\Programs\DriverUpdate	Public
Start Menu\Programs\FixCleaner	Public:Start Menu\Programs\FixCleaner	Public
Start Menu\Programs\MSI Kombustor	Public:Start Menu\Programs\MSI Kombustor	Public
  • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.

  • I am not familiar with FixCleaner. It claims to optimize the system and also helps with backing up important aspects of the system. I typically see these programs make no difference in the actual performance that I could not do myself: Optimize Windows 7.

    As long as it is not doing any registry cleaning, then I do not see much harm in the software other than you paying for it.

  • Software overclocking is not advised. It does not provide the proper changes to settings through the BIOS that are needed for a stable overclock. I advise removing MSI Kombustor.

Your one crash points to a driver issue and probably your graphics card drivers. It could also be your out of date audio drivers from Creative.

Graphics card driver issues can be DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec
25 Jun 2012   #5

Windows 7 Enterprise x64

Liveupdate and Fixcleaner are programs advertised on this site.

Thanks for the feedback. Now i have work to do. Phew!
My System SpecsSystem Spec
25 Jun 2012   #6

MS Windows 7 Ultimate SP1 64-bit

     Liveupdate and Fixcleaner are programs advertised on this site.
Those advertisements are shown to Guests and are not under our control. They are selected by Google based upon the algorithms they have for selecting advertisements.

Those advertisements are not under our control.
My System SpecsSystem Spec
26 Jun 2012   #7

Windows 7 Enterprise x64

Thank you for the clarification.
My System SpecsSystem Spec

 BSOD playing Diablo 3 error 0x0000003B

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