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Windows 7: BSOD BCC code 124 mainly playing Battlefield 3

15 Jul 2013   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It appears that you are having a series of stop 0x124 over a long time. Basically it is a hardware error, but some hardware drivers also may cause it.

Let us start with some hardware checks.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% extra is safe. And let us know about the wattage of the PSU too.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

The computer seems to be old, around 3 years. Its all possible to be a victim of dust accumulation. I would suggest you to dismantle the PC and clean the inside carefully. Clean all the air vents, fan grills so that it can blow the hot air out easily. While re-seating, apply new thermal paste to the CPU.


Let us know the results when done.
_____________________________________________________________________________
BSOD ANALYSIS:
Code:
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007af4028, f2000000, 20008f}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007af4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000020008f, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`02f6cb58 fffff800`03425a3b : 00000000`00000124 00000000`00000000 fffffa80`07af4028 00000000`f2000000 : nt!KeBugCheckEx
fffff880`02f6cb60 fffff800`035e8443 : 00000000`00000001 fffffa80`07af7a60 00000000`00000000 fffffa80`07af7ab0 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6cba0 fffff800`03425700 : 00000000`00000728 fffffa80`07af7a60 fffff880`02f6cf30 fffff880`02f6cf00 : nt!WheaReportHwError+0x263
fffff880`02f6cc00 fffff800`03425052 : fffffa80`07af7a60 fffff880`02f6cf30 fffffa80`07af7a60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6cd50 fffff800`03424f0d : 00000000`00000008 00000000`00000001 fffff880`02f6cfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6cd90 fffff800`03418e88 : 00000000`037dc048 85f00000`acd99c46 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`02f6cdc0 fffff800`034d04ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02f6cdf0 fffff800`034d0353 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6cf30 fffff800`03503419 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0a477830 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiDeleteVirtualAddresses+0xa18


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

Followup: MachineOwner
---------

2: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=1136]
BiosVendor = Award Software International, Inc.
BiosVersion = F13b
BiosReleaseDate = 11/09/2010
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = P55A-UD5
SystemFamily =  
SystemVersion =  
SystemSKU =  
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = P55A-UD5
BaseBoardVersion =  
2: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2798
Intel P55 Chipset ... no BIOS update available



My System SpecsSystem Spec
.
15 Jul 2013   #22
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Im a newb at BSOD so please defer to an expert, but from what I can see, your problem consistently goes back to seechri.sys which from searching around is a driver for Sony Ericcson Suite.
My System SpecsSystem Spec
15 Jul 2013   #23
fireillusion

Windows 7 Ultimate x64
 
 

@ arc
First of all thank you for your immediate reply.
As you can see from my posts I have been having this problem for some time.
The only overclocking that I use is the xmp for memory. I have run all tests and passed them successfully. The only test that I haven't finished is prime95 because I cannot understand the program and what I am doing. I use a blower and every three months I dust the interior off.
I use hwinfo64 to monitor temps and I get for the CPU around 35 browsing the internet and 46 playing games. I usually use air conditioning in my room and I see lower temps than these. I also use a custom VGA cooler and get good temps on the card.
I think the problem is either voltage settings, mobo or VGA card. The PSU could also be a possibility.
Recently I set all the memory timings and parameters manually in bios because I saw some strange numbers of timings in hwinfo64 (like 9-11-11-24)
My System SpecsSystem Spec
.

15 Jul 2013   #24
fireillusion

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by mhansen1 View Post
Im a newb at BSOD so please defer to an expert, but from what I can see, your problem consistently goes back to seechri.sys which from searching around is a driver for Sony Ericcson Suite.
You are very right. I think my problems came back after installing Emma from Sony Ericsson. Do you think a format could solve the problem?
I have been running bsod free since the time I set some voltages manually in bios (qpi/vtt and dram voltage)
My System SpecsSystem Spec
15 Jul 2013   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you take the suggestion are report back accordingly, it will be helpful. Data explains more than what you can. If we trust on data, we can be impersonal through the troubleshooting process.

So let us know when all are done.
My System SpecsSystem Spec
15 Jul 2013   #26
fireillusion

Windows 7 Ultimate x64
 
 

OK you are right. Will do and report back.
That was a brief background.
Thanks again.
My System SpecsSystem Spec
15 Jul 2013   #27
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by fireillusion View Post
Quote   Quote: Originally Posted by mhansen1 View Post
Im a newb at BSOD so please defer to an expert, but from what I can see, your problem consistently goes back to seechri.sys which from searching around is a driver for Sony Ericcson Suite.
You are very right. I think my problems came back after installing Emma from Sony Ericsson. Do you think a format could solve the problem?
I have been running bsod free since the time I set some voltages manually in bios (qpi/vtt and dram voltage)
Reformatting should always be a last resort. The information Arc is requesting should return a good bit of information to figure out whats really going on.
My System SpecsSystem Spec
18 Jul 2013   #28
fireillusion

Windows 7 Ultimate x64
 
 

Hello.
I just finished all the tests.
I have run furmark for 15 minutes and saw no artifacts, my vga card reaching temp 51C
I have run prime95 for 2 hours and passed it successfully. I monitored temps during the test with hwinfo64 and all the cores had 50C constantly.
I have run memtest86 overnight (7 passes) with no errors.
I regularly dust off the interior of my pc so there is no dust accumulated.
I have recently took everything apart and put them back together replacing the thermal paste with arctic mx4 (no metal particles to avoid short circuit)
I included the results of my tests as attachments. If you need them in another format let me know and i will try to get them.
I also used extreme power supply calculator and according to it i need 505 Watts. My psu is for 750 Watts and my ups measures the watts consumed, never saw them above 300 watts
Thanks in advance.
My System SpecsSystem Spec
18 Jul 2013   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hardware seems to be working nice.

Now its really a time to give the point that mhansen1 has given ang go for a Clean Reinstall - Factory OEM Windows 7.

Also, it is the plan as stated in step 7 of the stop 0x124 troubleshooting guide:
Quote:
7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc. Should that fail to mitigate the 0x124 problem, jump to the next steps. Otherwise, if you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes. Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
Source: Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
21 Jul 2013   #30
fireillusion

Windows 7 Ultimate x64
 
 

Thank you very much for your help and time.
The next step is to format my hdd according to the above mentioned guide.
My System SpecsSystem Spec
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 BSOD BCC code 124 mainly playing Battlefield 3




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