Windows 7: Random reboots when system is idle

latinkreationz · 24 Jun 2012

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? YES
- an OEM or full retail version? Retail OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 3 years old
- What is the age of OS installation (have you re-installed the OS? 3 months

FredeGail · 24 Jun 2012

Hello latinkreationz and welcome to Sevenforums.

Let's look at a few issues.

BSOD Report

Driver related summery

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88003385378, fffff88003384bd0, fffff800031c09bc}

*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
----------------------
BugCheck 19, {20, fffff8a01525d110, fffff8a01525d130, 5020409}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+86261 )

SRTSP64.SYS reports errors and is a part of the Symantec Real Time Storage Protection. If you purchased Norton you should check if you have the latest updates, if so, I'd recommend contacting Norton Costumer Service.
EX64.SYS also reports errors which is also in relation to Norton Anti-virus.

As I said, if you wish to keep Norton, make sure it's updated, and if it is - take a look at Norton's website for Costumer Service.

If, for instance, you're having a Norton Trial, we recommend using MSSE, and uninstall Norton using their uninstaller utility.

Best Regards,
Frederik.

latinkreationz · 24 Jun 2012

Thanks for checking so quickly! Now that I know it's Norton, I will move forward from there. I'm using Norton 360 v5 and it's all up to date. I'll check with them.

FredeGail · 24 Jun 2012

Quote: Originally Posted by latinkreationz

Thanks for checking so quickly! Now that I know it's Norton, I will move forward from there.

Sounds good Latinkreationz, I'm deeply sorry if you used money on this software, it's not supposed to work this way.

Second step: BCCode (1a)
You have had the bugcheck code, 1a, which usually indicates a failed device driver, or a memory failure. As a second step and when you're done diagnosing Norton, download a copy of Memtest86+ and do 7 to 8 passes it.

Memtest86+ - Advanced Memory Diagnostic Tool

Bugcheck

Code:

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
	contains the address of the PFN for the corrupted page table page.
	On a 32 bit OS, parameter 2 contains a pointer to the number of used
	PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa800064a400
Arg3: 000000000000ffff
Arg4: 0000000000000000

Best Regards,
Frederik.

Windows 7: Random reboots when system is idle

Random reboots when system is idle problems?