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Windows 7: Random reboots when system is idle

24 Jun 2012   #1
latinkreationz

Windows 7 Ultimate x64
 
 
Random reboots when system is idle

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? YES
- an OEM or full retail version? Retail OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 3 years old
- What is the age of OS installation (have you re-installed the OS? 3 months


My System SpecsSystem Spec
24 Jun 2012   #2
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello latinkreationz and welcome to Sevenforums.

Let's look at a few issues.

BSOD Report

Driver related summery
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88003385378, fffff88003384bd0, fffff800031c09bc}

*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
----------------------
BugCheck 19, {20, fffff8a01525d110, fffff8a01525d130, 5020409}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+86261 )
  • SRTSP64.SYS reports errors and is a part of the Symantec Real Time Storage Protection. If you purchased Norton you should check if you have the latest updates, if so, I'd recommend contacting Norton Costumer Service.
  • EX64.SYS also reports errors which is also in relation to Norton Anti-virus.

As I said, if you wish to keep Norton, make sure it's updated, and if it is - take a look at Norton's website for Costumer Service.

If, for instance, you're having a Norton Trial, we recommend using MSSE, and uninstall Norton using their uninstaller utility.

Best Regards,
Frederik.
My System SpecsSystem Spec
24 Jun 2012   #3
latinkreationz

Windows 7 Ultimate x64
 
 

Thanks for checking so quickly! Now that I know it's Norton, I will move forward from there. I'm using Norton 360 v5 and it's all up to date. I'll check with them.
My System SpecsSystem Spec
24 Jun 2012   #4
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by latinkreationz View Post
Thanks for checking so quickly! Now that I know it's Norton, I will move forward from there.
Sounds good Latinkreationz, I'm deeply sorry if you used money on this software, it's not supposed to work this way.

Second step: BCCode (1a)
You have had the bugcheck code, 1a, which usually indicates a failed device driver, or a memory failure. As a second step and when you're done diagnosing Norton, download a copy of Memtest86+ and do 7 to 8 passes it.

Memtest86+ - Advanced Memory Diagnostic Tool

Bugcheck
Code:
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
	contains the address of the PFN for the corrupted page table page.
	On a 32 bit OS, parameter 2 contains a pointer to the number of used
	PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa800064a400
Arg3: 000000000000ffff
Arg4: 0000000000000000
Best Regards,
Frederik.
My System SpecsSystem Spec
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 Random reboots when system is idle




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