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Windows 7: BSOD with new laptop


24 Jun 2012   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD with new laptop

Hi, I recently just purchased a lenovo w530 and since I got an ssd aftermarket which i did a clean install of win 7 on. Ever since I reinstalled onto the ssd, whenever my laptop goes into sleep mode, it awakes with the BSOD. I have attached the required files and hope I can get help from some of you.

x64
-not original installed OS
-OEM
-hardware is about a week old
-reinstalled a day ago

My System SpecsSystem Spec
.

24 Jun 2012   #2

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

sorry i thought i attached the files but here they are
Attachment 218142

Also the weird thing is that under my power settings when i change the turn hard drive off option to "never", the bsod has not happened yet
My System SpecsSystem Spec
25 Jun 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
Not Available	ACPI\LEN0068\5&2890D699&0	The drivers for this device are not installed.
Biometric Coprocessor	USB\VID_147E&PID_2020\6&39BC106D&0&3	The drivers for this device are not installed.
NVIDIA Quadro K2000M	PCI\VEN_10DE&DEV_0FFB&SUBSYS_21F517AA&REV_A1\4&17D324D5&0&0008	43
The above should be taken care of prior to worrying about the crashes. They should be installed from your Lenovo support site. Also, you should fill in your system specs to get help: please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs


For your SSD:
  • Make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.
    1. Power off the system.
    2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
    3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
    4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
    5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
    6. Let the computer remain in the BIOS for 20 minutes.
    7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
    8. Leave the drive disconnected for 30 seconds to let all power drain from it.
    9. Replace the drive connection(s) and then do steps 4-8 again.
    10. Repeat steps 1-4.
    11. Start your computer normally and run Windows.

    The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

    While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.


Change your hard drive power options back to their default state. The problem appears to be related to the ACPI device that you do not have installed. It may be a power management device for your laptop, so crashes due to power changes are to be expected with it missing.
My System SpecsSystem Spec
.


25 Jun 2012   #4

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

thanks for the suggestions and I have tried all of the above and my laptop was able to recover from sleep mode a few times but just now i got the BSOD again..
here is an updated version of the attached files and I have filled in my system specs

Attachment 218325

Here is my latest minidump file as well

Attachment 218358
My System SpecsSystem Spec
26 Jun 2012   #5

Windows 7 Home Premium 64 Bit
 
 

Your crash indicates a problem with the SSD. Is the firmware up to date?

Are you sure the SSD is compatible with your Lenovo model? You may need to contact Lenovo to find out.
My System SpecsSystem Spec
26 Jun 2012   #6

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the suggestion
I had installed my ssd in the optical bay originally and now I have switched the placements of the ssd and hdd and I have not yet had the BSOD yet so I'm not sure what's going on
My System SpecsSystem Spec
26 Jun 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Could be a connection issue, or maybe moving them reset something?

I also am stumped by that description unless one of the above possibilities is what happened. Let us know how things are going in a few days, or once you are sure it is solved, you may post back and also mark the thread solved.
My System SpecsSystem Spec
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 BSOD with new laptop




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