A few days ago my computer started running very slowly. I had not downloaded anything new or added anything new to the computer. I thought I might have a virus even though I had a current version of McAfee running so I tried to run a full scan, it wouldn't complete. I tried it a few times, it would never complete. I downloaded Malwarebytes and ran that, it didn't find anything. I ran Superantispyware, it found over 600 adware tracking cookies, but quarantined and deleted them. The computer was still running at a snails pace, I could barely use it because it would stop responding. I downloaded Avast Virus scanner and tried another scan and then I got the BSOD. At that time I didn't know what to do and the codes went away before I could jot them down. The next day I decided to clean install of Windows 7, still thinking I might have a virus infection, so I reinstalled my whole operating system (maybe overkill I know, but I really wasn't sure what to do). After the reinstall, the computer is running much better, still somewhat slow, but I get the BSOD when I try to run a virus scan still. The error code this time is 0x00000019 which google tells me is a bad pool header. I have no idea what that is. I also ran a disk check and I have the results of that as well. I don't really know what to do at this point. Looking for some help.
Is Windows 7 . . .
- x86 (32-bit) or x64 ? I have 64
- the original installed OS on the system? I am not sure how to answer this since I just re installed the operating system
- an OEM or full retail version? I think it is an OEM, I got it from Dell
- What is the age of system (hardware)? The computer is about 2 years old.
- What is the age of OS installation (have you re-installed the OS?)