Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD, Laptop will only start in Safe Mode, Need Help ASAP

25 Jun 2012   #1
Cadle4

Windows 7 Home Premium OA
 
 
BSOD, Laptop will only start in Safe Mode, Need Help ASAP

First of all I'd like to say I'm not the smartest when it comes to computers/laptops. I've been told by a friend that the attached picture is the BSOD... I'm not sure if it is or not but I need my laptop to be running ASAP because of my job. I'm not sure how this happened to my laptop or if its a virus from a download? Can someone please tell me how to fix this problem? Also my laptop does start in all 3 of the Safe Modes that Windows 7 offers... This screen only comes up when I start Windows Normally...


My System SpecsSystem Spec
.
25 Jun 2012   #2
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Cadle and welcome to Sevenforums.

Safe mode problems

Let me get this, you cannot get into the normal version of Windows 7, other than the safe mode? If you can move around in Safe mode, check up on this.

Press | Type 'msconfig' |
Goto 'Boot' | Make sure 'Safe boot' isn't ticked.

About the BSOD

Your Minidump content should be in the folder at the path C:\Windows\Minidump. If there's no files inside, make sure minidumps are enabled by -
Quote:
Go to Start, then Run, then type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Next time you'd experience a BSOD, a dump is supposed to be generated. When it's generated, wrap it up in a zip and upload it.

Best Regards,
Frederik.
My System SpecsSystem Spec
25 Jun 2012   #3
Cadle4

Windows 7 Home Premium OA
 
 

Thank you for the reply FredeGail, I followed the steps you listed and ended the BSOD with the following:

"Collecting data for crash dump ...
Initializing disk for crash dump ...
Physical memory dump complete.
Contact your system admin or technical support group for further assitance"

The BSOD prior to this one didn't dump the physical memory. Does this mean the problem is fixed and I just need to reboot? or that I need to contact my admin for more help?
My System SpecsSystem Spec
.

25 Jun 2012   #4
Cadle4

Windows 7 Home Premium OA
 
 

Quote:
Next time you'd experience a BSOD, a dump is supposed to be generated. When it's generated, wrap it up in a zip and upload it.
I don't know how to wrap it up in a zip and upload it...
My System SpecsSystem Spec
25 Jun 2012   #5
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by Cadle4 View Post
Thank you for the reply FredeGail, I followed the steps you listed and ended the BSOD with the following:

"Collecting data for crash dump ...
Initializing disk for crash dump ...
Physical memory dump complete.
Contact your system admin or technical support group for further assitance"

The BSOD prior to this one didn't dump the physical memory. Does this mean the problem is fixed and I just need to reboot? or that I need to contact my admin for more help?
Reboot and return to your Minidump folder, which is the C:\Windows\Minidump path. If you've experienced a BSOD after you configured the Minidumps, there should be files in here. Wrap it all up in a zip file, and attach them to this forum.
Sorry, it's a lot to ask - but once we have those files, we can diagnose your problem detailed.

Edit: I'm sorry I didn't notice your post #4, writhziden has covered it up in the post below.

Best Regards,
Frederik.
My System SpecsSystem Spec
25 Jun 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

To supplement FredeGail's helpful instructions...


NOTE: You will not be able to access the .dmp files directly from the Minidump folder. All directories in the Windows directory are protected to prevent hacking and viruses from damaging the system.

Dump Files - Upload to SevenForums may help.
My System SpecsSystem Spec
Reply

 BSOD, Laptop will only start in Safe Mode, Need Help ASAP




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
System will only start in Safe mode, Clean virus in safe mode
I recently attempted to clean my brother's computer after he aquired a virus from the torrent file program he uses. Regardless, I cleaned a trojan and a backdoor from his system from safe mode. I can not boot in normal mode. Everytime i try the system gets hung up at the windows loading screen...
General Discussion
BSOD nvlddmxm, can only start in safe mode
Yesterday, my computer crashed multiple times while I was playing a game, but in any other circumstances (hope i spelled it right) it worked just fine. Today, though, it crashed while I was surfing the internet and since then it just kept restarting over and over. I ran it in safe mode and turned...
BSOD Help and Support
64bit laptop crashed and wont start on safe mode,system repair failed
please help i just crashed som1 64 bit lennovo laptop while i opperate a 32 bit pc dont have any windows system with me,it wont start on safe mode,and system repair has failed many times.the laptop was running on low battry and it shut itself,when i tryed to reboot it,it automaticly went to system...
General Discussion
BSOD during startup for normal mode. Can only start in safe mode.
I had this machine built just over a year ago, and only had occasional crashes (no particular activities seemed to generate the issue). About 2 months ago the crashes became more persistent, and upon restarting the machine would have trouble loading normal mode. At the screen that reads "welcome"...
BSOD Help and Support
BSOD after start up, even in safe mode
windows home premium 64 bit intel 2 core quad q8300 nvidia geforce gt220 1024mb 2+1+2+1 (6Gb) DDR3 ram Everytime i start up i get this error message (forcing a restart) Driver_IRQL_NOT_LESS_THAN_OR_EUAL
BSOD Help and Support
BSOD on Start - able to start in Safe Mode and Restore
Windows 7 Home Premium 64-bit on Dell XPS 8100 with Intel Core i5, 650@3.20 GHz, 8Gb RAM, worked flawlessly out of the box in April (for five months). For a few weeks, powering off had produced "Installing Windows Updates, 1 (etc) of 8" - each and every time. Two days ago, power on results in...
Backup and Restore


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 01:23.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App