BSOD help needed. Problem event name "BlueScreen"

EamonnDoyle · 25 Jun 2012

Hi there,

I am running Windows 7 Home Premium 64bit (OEM) Service Pack 1

Hardware is 11 months old.
- Dell Inspiron 1764
- i3 CPU @2.40 GHz
- 4 GB Ram
- ATI Mobility Radeon HD 5450 Series

The system will periodically go to blue screen and restart, I cannot seem to update windows either.

This is the error message

Problem Signiature:
Problem Event Name: BlueScreen
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 6153

Additional Information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001596B2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768 1

I hope this is enough information,

Thanks a million,

Eamonn

usasma · 26 Jun 2012

Looks to me as if it involves USB and networking - so I'd have to suspect your "Air card" device.
Please:
- download a fresh copy of the drivers from the service provider's website. Ensure that they are Win7 compatible.
- uninstall the current driver software from your system
- install the freshly downloaded copy and monitor for further problems.

There are numerous drivers dating from 2009 or earlier. Please scan the list below and update those older drivers. The links below the table will show info on where to get updates for those drivers.

You have an old copy protection program that dates from 2006 - please uninstall that. It most likely came from a program installed from a DVD that had a movie on it. If unable to locate it/uninstall it - please post back for a safe way to remove it.

It appears that you also have AVG and McAfee installed - not a good thing!!!

Please uninstall AVG, then do the following to remove McAfee (there is a place to add another antivirus in the instructions) - but I'd like you to do it this way in order to minimize potential problems.

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Then check to ensure that your Windows Firewall is turned on. Then try doing Windows Updates.
Report back with any error messages that you may receive.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AVGIDSDriver.Sys Fri May 27 10:06:19 2011 (4DDFAFDB)
AVGIDSEH.Sys     Tue Feb 22 00:23:04 2011 (4D634838)
AVGIDSFilter.Sys Wed Feb 09 23:59:37 2011 (4D5370B9)
Apfiltr.sys      Mon Jun 21 09:07:21 2010 (4C1F6409)
AtiHdmi.sys      Wed Sep 30 09:54:46 2009 (4AC36326)
BCM42RLY.sys     Tue Jul 07 20:34:55 2009 (4A53E9AF)
CtClsFlt.sys     Mon Jun 15 01:06:41 2009 (4A35D6E1)
GEARAspiWDM.sys  Mon May 18 08:17:04 2009 (4A1151C0)
HECIx64.sys      Thu Sep 17 15:54:16 2009 (4AB293E8)
PxHlpa64.sys     Tue Jun 23 19:16:35 2009 (4A416253)
RTKVHD64.sys     Tue Feb 02 05:36:50 2010 (4B680042)
Rt64win7.sys     Mon Mar 21 09:20:32 2011 (4D8750A0)
SCDEmu.SYS       Mon Apr 12 04:52:25 2010 (4BC2DF49)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmpag.sys     Fri Jan 22 08:07:54 2010 (4B59A32A)
atipmdag.sys     Fri Jan 22 08:46:46 2010 (4B59AC46)
avgldx64.sys     Thu Jan 06 23:36:39 2011 (4D269857)
avgmfx64.sys     Tue Mar 01 07:25:15 2011 (4D6CE5AB)
avgrkx64.sys     Wed Mar 16 10:06:34 2011 (4D80C3EA)
avgtdia.sys      Mon Apr 04 17:54:35 2011 (4D9A3E1B)
bcmwl664.sys     Tue Jul 07 20:45:04 2009 (4A53EC10)
btusbflt.sys     Thu Apr 08 21:11:36 2010 (4BBE7EC8)
btwaudio.sys     Wed Jul 01 09:54:56 2009 (4A4B6AB0)
btwavdt.sys      Thu Jun 25 01:50:13 2009 (4A431015)
btwl2cap.sys     Fri Apr 03 20:28:45 2009 (49D6A9BD)
btwrchid.sys     Thu Jun 25 01:51:37 2009 (4A431069)
cfwids.sys       Wed Mar 02 11:42:51 2011 (4D6E738B)
dc3d.sys         Fri Apr 08 18:58:20 2011 (4D9F930C)
ewusbmdm.sys     Mon Dec 07 06:53:24 2009 (4B1CECB4)
ewusbnet.sys     Mon Dec 07 06:35:29 2009 (4B1CE881)
lirsgt.sys       Sun Jan 29 06:13:28 2006 (43DCA358)
mfeapfk.sys      Wed Mar 02 11:38:39 2011 (4D6E728F)
mfeavfk.sys      Wed Mar 02 11:39:02 2011 (4D6E72A6)
mfefirek.sys     Wed Mar 02 11:42:01 2011 (4D6E7359)
mfehidk.sys      Wed Mar 02 11:38:02 2011 (4D6E726A)
mfenlfk.sys      Wed Mar 02 11:38:26 2011 (4D6E7282)
mfewfpk.sys      Wed Mar 02 11:38:16 2011 (4D6E7278)
point64.sys      Fri Apr 08 18:58:14 2011 (4D9F9306)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062012-37518-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu May 10 15:09:23.488 2012 (UTC - 4:00)
System Uptime: 0 days 0:04:52.970
BugCheck 1A, {41790, fffffa80012bcd00, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`012bcd00 00000000`0000ffff 00000000`00000000
BiosVersion = A12
BiosReleaseDate = 09/14/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1764
CPUID:        "Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062512-29374-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Jun 25 12:44:17.630 2012 (UTC - 4:00)
System Uptime: 0 days 0:40:54.112
BugCheck D1, {28, 2, 0, fffff88001596b2d}
Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d
Bugcheck code 000000D1
Arguments 00000000`00000028 00000000`00000002 00000000`00000000 fffff880`01596b2d
BiosVersion = A12
BiosReleaseDate = 09/14/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1764
CPUID:        "Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062512-37424-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Jun 25 12:02:52.687 2012 (UTC - 4:00)
System Uptime: 0 days 1:52:34.953
BugCheck D1, {28, 2, 0, fffff88001411b2d}
Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d
Bugcheck code 000000D1
Arguments 00000000`00000028 00000000`00000002 00000000`00000000 fffff880`01411b2d
BiosVersion = A12
BiosReleaseDate = 09/14/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 1764
CPUID:        "Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``