Windows 7: BSOD using Komplete Audio 6 Soundcard with USB hub on Laptop

Zarg · 25 Jun 2012

I hope someone can help me solve my BSOD problem.

I bought a new Dell XPS laptop about 2 months ago (I have filled out the system specs info on my profile here). I bought the laptop predominantly to use for making music, and also bought an external soundcard - Native Instruments Komplete Audio 6, which is a USB 2 device. The laptop has two USB 3 sockets and a USB/SATA socket as well. I had great difficulty getting the Komplete Audio 6 to work with the laptop, as I was unable to load the drivers using the USB 3 sockets (wouldn't recognise USB 2 for some reason). I eventually got it working by using the USB/SATA socket instead, which it is currently plugged into via a USB hub (along with my optical mouse). I was advised by other Komplete Audio 6 users to use a USB hub to avoid damaging the laptop. I also have a Yamaha midi keyboard plugged into one of the USB 2 sockets.

My problem is that I am getting regular Blue Screens, sometimes after a period of inactivity, though I cannot say 100% what triggers them.

I am running Microsoft Security Essentials, and Spyware Blaster as antivirus programs.

I've read the instructions on submitting BSOD files, and have attached mine here.

Any help would be massively appreciated.

Zarg · 26 Jun 2012

Some additional information (don't know if it helps):

When I rebooted the laptop following the most recent BSOD I got the following message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 000000000000000B
BCP4: FFFFFA800C0FBC80
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\062512-25958-01.dmp
C:\Users\Daniella\AppData\Local\Temp\WER-39187-0.sysdata.xml
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usasma · 26 Jun 2012

The memory dumps blame the Native Insturments Kmplete Audio 6 drivers. This may or may not be the case tho'.

Let's start with updating/removing known problem software.

Marvin Bus (from Pinnacle Studios) dates from 2005 on your system. It's known to cause problems with Windows 7 systems - so please either update it, or uninstall the Pinnacle Suite.

Your PowerISO driver dates from 2007 and must either be updated or removed from your system.

You'll also have to ensure that your USB 2.0 and USB 3.0 drivers are the latest available from the USB controller manufacturer. I suspect these are both Intel devices, but can't be certain without a look at the detailed specs for your system (there's a lot of similar models). The link for Intel downloads is http://downloadcenter.intel.com

More to follow, I've got someone at the door right now!!!

Zarg · 26 Jun 2012

Thanks for your reply - very useful info.

I have today mentioned this issue to a friend, who also advised me to check the power management settings in the control panel - something that I had not done before. Most of the settings were set to conserve energy, and set at 'minimum values'. I have changed some of these so that when the laptop is plugged in it won't keep going into sleep or power saving modes. I've now had the laptop on for a few hours since adjusting these settings, and so far so good it hasn't blue screened.

If there is anything else that appears anomalous please let me know.

Many thanks once again.

usasma · 26 Jun 2012

I don't have much to do with power settings - but USB power settings are a part of the power management package. I wouldn't be surprised if that fixed your issues. Good luck! And, just FYI, there's nothing that really stands out as being "wrong" with your system. The most significant thing is the 2005 Marvin Bus driver from the Pinnacle Systems software.

If all of the above doesn't fix it, then you've gotta figure that the Native Instruments Komplete Audio 6 has issues - either hardware issues with the way that things are hooked up to your system - or software issues with other software (or even Windows).

I'd suggest that you run Driver Verifier to see if we can pin the blame on something. To do this, please follow the directions here: Driver Verifier Settings

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AMPPAL.sys         Wed Oct 19 17:19:07 2011 (4E9F3ECB)
Accelern.sys       Mon Dec 13 12:33:51 2010 (4D0658FF)
CtClsFlt.sys       Wed Jan 19 22:20:46 2011 (4D37AA0E)
HECIx64.sys        Tue Oct 19 19:33:43 2010 (4CBE2AD7)
IntcDAud.sys       Fri Oct 15 04:28:17 2010 (4CB810A1)
MarvinBus64.sys    Fri Sep 23 17:17:03 2005 (433470CF)
MpFilter.sys       Fri Mar 09 06:05:26 2012 (4F59E3F6)
NETwNs64.sys       Mon Oct 31 18:57:43 2011 (4EAF27E7)
PxHlpa64.sys       Tue Oct 20 14:08:42 2009 (4ADDFCAA)
RTKVHD64.sys       Fri Feb 18 04:55:19 2011 (4D5E4207)
Rt64win7.sys       Wed Feb 16 04:03:57 2011 (4D5B92FD)
SCDEmu.SYS         Tue Aug 07 11:19:48 2007 (46B88D94)
SynTP.sys          Fri Dec 17 11:51:13 2010 (4D0B9501)
TurboB.sys         Mon Nov 29 18:02:31 2010 (4CF43107)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
btmaux.sys         Fri Aug 05 08:45:03 2011 (4E3BE5CF)
btmhsf.sys         Fri Oct 07 07:08:05 2011 (4E8EDD95)
dump_iaStor.sys    Wed Jan 12 20:50:12 2011 (4D2E5A54)
hiber_dumpfve.sys  Mon Jul 13 19:21:51 2009 (4A5BC18F)
hiber_iaStor.sys   Wed Jan 12 20:50:12 2011 (4D2E5A54)
iBtFltCoex.sys     Tue Oct 11 16:07:59 2011 (4E94A21F)
iaStor.sys         Wed Jan 12 20:50:12 2011 (4D2E5A54)
igdkmd64.sys       Tue Jul 19 17:39:50 2011 (4E25F9A6)
iwdbus.sys         Wed Mar 09 18:43:23 2011 (4D78109B)
ka6avs.sys         Thu Sep 15 10:45:22 2011 (4E720F82)
ka6usb.sys         Thu Sep 15 10:45:23 2011 (4E720F83)
nusb3hub.sys       Thu Feb 10 00:52:32 2011 (4D537D20)
nusb3xhc.sys       Thu Feb 10 00:52:33 2011 (4D537D21)
nvBridge.kmd       Thu Apr 21 21:01:09 2011 (4DB0D355)
nvlddmkm.sys       Thu Apr 21 21:05:37 2011 (4DB0D461)
nvpciflt.sys       Thu Apr 21 21:06:40 2011 (4DB0D4A0)
qicflt.sys         Thu Jul 01 21:46:34 2010 (4C2D44FA)
rikvm_9EC60124.sys Wed Mar 16 04:30:49 2011 (4D807539)
stdcfltn.sys       Fri Aug 20 14:05:01 2010 (4C6EC3CD)
ymidusbx64.sys     Mon Oct 31 22:29:28 2011 (4EAF5988)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\050312-16536-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Wed May  2 23:41:20.948 2012 (UTC - 4:00)
System Uptime: 0 days 6:44:04.822
BugCheck 9F, {3, fffffa800bb95440, fffff800045493d8, fffffa800efff8f0}
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ka6usb_IMAGE_usbhub.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0bb95440 fffff800`045493d8 fffffa80`0efff8f0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\050612-16224-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Sun May  6 08:29:11.865 2012 (UTC - 4:00)
System Uptime: 2 days 19:16:59.739
BugCheck FE, {8, 6, b, fffffa800b861c80}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`0000000b fffffa80`0b861c80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\051112-13899-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Thu May 10 14:40:33.926 2012 (UTC - 4:00)
System Uptime: 0 days 22:41:19.800
BugCheck 9F, {3, fffffa800baf4440, fffff8000454e3d8, fffffa800e5524b0}
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ka6usb_IMAGE_usbhub.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0baf4440 fffff800`0454e3d8 fffffa80`0e5524b0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\051512-15397-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue May 15 11:56:06.291 2012 (UTC - 4:00)
System Uptime: 0 days 5:20:05.165
BugCheck 9F, {3, fffffa800b9f4440, fffff800045513d8, fffffa800dee6010}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ka6usb_IMAGE_usbhub.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0b9f4440 fffff800`045513d8 fffffa80`0dee6010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\052712-14695-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Mon May 21 23:43:37.769 2012 (UTC - 4:00)
System Uptime: 0 days 10:23:35.462
BugCheck 9F, {3, fffffa800baef440, fffff80000b9c3d8, fffffa800dfd7a90}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ka6usb_IMAGE_usbhub.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0baef440 fffff800`00b9c3d8 fffffa80`0dfd7a90
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\053012-14773-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue May 29 18:46:39.653 2012 (UTC - 4:00)
System Uptime: 0 days 3:10:06.528
BugCheck FE, {8, 6, b, fffffa800b5a7c80}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`0000000b fffffa80`0b5a7c80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\060512-14773-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun  3 17:43:38.921 2012 (UTC - 4:00)
System Uptime: 0 days 8:44:50.259
BugCheck 9F, {3, fffffa800baad440, fffff800045563d8, fffffa800ef16010}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ka6usb_IMAGE_usbhub.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0baad440 fffff800`045563d8 fffffa80`0ef16010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\060612-14710-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue Jun  5 23:20:28.251 2012 (UTC - 4:00)
System Uptime: 0 days 6:58:44.127
BugCheck FE, {8, 6, b, fffffa800b5e1c80}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`0000000b fffffa80`0b5e1c80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062512-24538-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jun 25 13:24:38.799 2012 (UTC - 4:00)
System Uptime: 0 days 5:43:12.674
BugCheck FE, {8, 6, b, fffffa800bb77c80}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`0000000b fffffa80`0bb77c80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062512-25958-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jun 25 16:21:01.620 2012 (UTC - 4:00)
System Uptime: 0 days 2:55:25.384
BugCheck FE, {8, 6, b, fffffa800c0fbc80}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`0000000b fffffa80`0c0fbc80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Zarg · 26 Jun 2012

Thank you for your excellent advice. Seems to be working great now.

Windows 7: BSOD using Komplete Audio 6 Soundcard with USB hub on Laptop

BSOD using Komplete Audio 6 Soundcard with USB hub on Laptop problems?