Windows 7: Driver_power_state_failure bsod

silver orrange · 26 Jun 2012

hi all

i keep getting blue screen errors like the one above, looking at the minidump file using BlueScreenView its reporting that ntsokrnl.exe is the cause of the issue but i cannot seem to fix it.

ive tried a list of things including reseting my laptop to factory settings and reinstalling windows but am still getting the issue.

see attached zip file with .dmp files and a perfmon report

silver orrange · 26 Jun 2012

sorry just realised the file didnt attach

hopefully has done it this time

usasma · 26 Jun 2012

Running the last 10 memory dumps.....

Depending on how you reinstalled Windows - and what other programs you installed - it's possible that this is a hardware problem. Please run these free hardware diagnostics as you are able: Hardware Diagnostics

perfmon /report shows problems with your Norton/Symantec program. Please do the following:

Quote:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD'slined out because you already have ESET installed
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

SP1 isn't installed, please do the following:

Quote:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
NOTE: For Vista, read these notes:

Quote:

Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)

5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

Just FYI - the WER section of MSINFO32 shows stream.sys being blamed.

You have both ESET and Norton Internet Security - please only use one, they will interfere with each other!!!

In the event that this doesn't fix things, then we're going to focus on USB devices as many of the BSOD's seem to have USB involvement. Here's the 2 USB devices that spit out errors:
HID\VID_045E&PID_00B4 - Microsoft Digital Media Keyboard 1.0A
USB\VID_046D&PID_C05B - Logitech M-U0004 810-001317 (B110 Optical USB Mouse)

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AtiHdmi.sys       Thu May 06 05:20:39 2010 (4BE289E7)
AtiPcie64.sys     Wed Mar 10 09:33:45 2010 (4B97ADC9)
BHDrvx64.sys      Sat Aug 07 22:20:38 2010 (4C5E1476)
HpqKbFiltr.sys    Tue Feb 16 13:22:39 2010 (4B7AE26F)
IDSVia64.sys      Thu May 27 04:07:18 2010 (4BFE2836)
Ironx64.SYS       Wed Jun 23 20:28:49 2010 (4C22A6C1)
PxHlpa64.sys      Tue Oct 20 14:08:42 2009 (4ADDFCAA)
Rt64win7.sys      Mon May 03 02:43:51 2010 (4BDE70A7)
SRTSPX64.SYS      Tue Jul 27 18:18:31 2010 (4C4F5B37)
SYMDS64.SYS       Mon May 17 21:12:48 2010 (4BF1E990)
SYMEFA64.SYS      Thu Jul 22 22:19:55 2010 (4C48FC4B)
SYMEVENT64x86.SYS Fri Jul 30 19:05:59 2010 (4C535AD7)
SYMNETS.SYS       Tue Jul 06 23:22:28 2010 (4C33F2F4)
SynTP.sys         Thu Feb 25 21:03:20 2010 (4B872BE8)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys      Thu Aug 05 04:10:18 2010 (4C5A71EA)
atikmpag.sys      Thu Aug 05 03:47:18 2010 (4C5A6C86)
bcmwl664.sys      Fri May 07 19:59:43 2010 (4BE4A96F)
btwampfl.sys      Mon Jul 12 21:41:18 2010 (4C3BC43E)
btwaudio.sys      Mon Jul 19 17:43:27 2010 (4C44C6FF)
btwavdt.sys       Mon Jul 19 17:42:27 2010 (4C44C6C3)
btwl2cap.sys      Mon Mar 01 21:25:23 2010 (4B8C7713)
btwrchid.sys      Mon Jul 19 17:43:43 2010 (4C44C70F)
eamonm.sys        Fri Mar 23 12:11:57 2012 (4F6CA0CD)
edevmon.sys       Fri Mar 23 12:12:31 2012 (4F6CA0EF)
ehdrv.sys         Fri Mar 23 12:13:29 2012 (4F6CA129)
epfwwfpr.sys      Fri Mar 23 12:08:14 2012 (4F6C9FEE)
sncduvc.SYS       Sun Apr 05 23:48:54 2009 (49D97BA6)
snp2uvc.sys       Tue Jun 22 02:21:15 2010 (4C20565B)
stwrt64.sys       Wed Mar 17 05:54:44 2010 (4BA0A6E4)
vpchbus.sys       Tue Sep 22 21:32:32 2009 (4AB97AB0)
vpcnfltr.sys      Tue Sep 22 21:32:30 2009 (4AB97AAE)
vpcusb.sys        Tue Sep 22 21:32:39 2009 (4AB97AB7)
vpcvmm.sys        Tue Dec 01 03:41:51 2009 (4B14D6CF)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062112-55130-01.dmp]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Jun 21 07:01:21.673 2012 (UTC - 4:00)
System Uptime: 0 days 0:16:14.515
BugCheck 9F, {3, fffffa8006ba9a00, fffff80000b9c518, fffffa80044a1010}
Probably caused by : usbccgp.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbccgp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06ba9a00 fffff800`00b9c518 fffffa80`044a1010
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062212-45427-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Fri Jun 22 05:03:01.303 2012 (UTC - 4:00)
System Uptime: 0 days 0:13:32.144
BugCheck 9F, {3, fffffa8006d8da00, fffff80000b9c518, fffffa8007a50af0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbccgp.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbccgp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06d8da00 fffff800`00b9c518 fffffa80`07a50af0
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062512-30310-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Mon Jun 25 04:19:56.804 2012 (UTC - 4:00)
System Uptime: 0 days 0:12:25.250
BugCheck 9F, {3, fffffa8006acfa00, fffff80000b9c518, fffffa8004caa8e0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbccgp.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbccgp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06acfa00 fffff800`00b9c518 fffffa80`04caa8e0
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062612-25318-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Tue Jun 26 04:31:38.095 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:25.937
BugCheck FE, {8, 6, b, fffffa800664b160}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`0000000b fffffa80`0664b160
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062612-25506-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Tue Jun 26 05:51:46.480 2012 (UTC - 4:00)
System Uptime: 0 days 0:13:43.322
BugCheck 9F, {3, fffffa80068db060, fffff800041ee748, fffffa800481aaf0}
Probably caused by : usbccgp.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbccgp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`068db060 fffff800`041ee748 fffffa80`0481aaf0
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062612-26239-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Tue Jun 26 05:18:55.747 2012 (UTC - 4:00)
System Uptime: 0 days 0:12:27.589
BugCheck 9F, {3, fffffa8006770a00, fffff80000b9c518, fffffa8004034010}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbccgp.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbccgp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06770a00 fffff800`00b9c518 fffffa80`04034010
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062612-26348-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Tue Jun 26 05:05:54.919 2012 (UTC - 4:00)
System Uptime: 0 days 0:11:42.761
BugCheck 9F, {3, fffffa8006fe2a00, fffff80000b9c518, fffffa8008423010}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbccgp.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbccgp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06fe2a00 fffff800`00b9c518 fffffa80`08423010
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062612-27393-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Tue Jun 26 04:15:01.233 2012 (UTC - 4:00)
System Uptime: 0 days 0:12:42.075
BugCheck 9F, {3, fffffa8006ec4060, fffff80000ba2748, fffffa8008d5a6c0}
Probably caused by : usbccgp.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbccgp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06ec4060 fffff800`00ba2748 fffffa80`08d5a6c0
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062612-28158-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Tue Jun 26 05:37:29.806 2012 (UTC - 4:00)
System Uptime: 0 days 0:18:00.523
BugCheck 9F, {3, fffffa8006c48060, fffff800041f1518, fffffa8006ef2010}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbccgp.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbccgp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06c48060 fffff800`041f1518 fffffa80`06ef2010
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062612-28470-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Tue Jun 26 04:53:37.481 2012 (UTC - 4:00)
System Uptime: 0 days 0:12:28.323
BugCheck 9F, {3, fffffa8006cc1a00, fffff80000b9c518, fffffa80095e65f0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbccgp.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbccgp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06cc1a00 fffff800`00b9c518 fffffa80`095e65f0
BiosVersion = 68DVA Ver. F.20
BiosReleaseDate = 09/15/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = HP 625
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

silver orrange · 26 Jun 2012

hi usasma

thanks for your reply will give your solutions a try now and let you know if there is any issues

Windows 7: Driver_power_state_failure bsod

Driver_power_state_failure bsod problems?