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Windows 7: BSOD after plugging in HDMI

29 Jun 2012   #21
grimloktt

Windows 7 Home Premium 64 bit
 
 

Ran MSE. It took over 2 hrs and resulted in clean computer. Standing by for next steps...


My System SpecsSystem Spec
.

30 Jun 2012   #22
usasma
Microsoft MVP

 
 

You can reinstall the Norton if you like - don't forget to uninstall the free antivirus.
If Norton asks to check for a later version, let it.

Uninstall the Intel Rapid Storage Technology driver.
Then install this one: http://downloadcenter.intel.com/Deta...T)%22&lang=eng

If it doesn't work (the documentation isn't very clear), then try this one: http://downloadcenter.intel.com/Deta...T)%22&lang=eng

I opened the archive at Lenovo and it refers to AHCI - so that's why I suggested the first driver (it's the first one) Download the STOR_Win7_XP_11.2.0.1006.exe driver - NOT the one's that start w/f6flpy-
My System SpecsSystem Spec
30 Jun 2012   #23
grimloktt

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by usasma View Post
You can reinstall the Norton if you like - don't forget to uninstall the free antivirus.
If Norton asks to check for a later version, let it.

Uninstall the Intel Rapid Storage Technology driver.
Then install this one: http://downloadcenter.intel.com/Deta...T)%22&lang=eng

If it doesn't work (the documentation isn't very clear), then try this one: http://downloadcenter.intel.com/Deta...T)%22&lang=eng

I opened the archive at Lenovo and it refers to AHCI - so that's why I suggested the first driver (it's the first one) Download the STOR_Win7_XP_11.2.0.1006.exe driver - NOT the one's that start w/f6flpy-
Thank you again for your expertise. The Lenovo site shows version 11.0.0.1032. Regardless, I uninstalled my current version and installed your primary recommendation, version 11.2.0.1006, which does appear to be working. I opened Intel Rapid Storage and it says everything is working.

I tried to plug it into receiver HDMI and received same BSOD. Any possibility it's receiver versus computer related?
My System SpecsSystem Spec
.


30 Jun 2012   #24
grimloktt

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by grimloktt View Post
I would add that as I was attempting to collect necessary information for my specs, I noticed my "Logitech Driver Interface" has a small question mark on the icon itself (pic attached). I'm guessing that's not an issue but thought it interesting...
This is a non-issue? Picture on page 1 of this thread?

Also, what about the hotfix?
My System SpecsSystem Spec
30 Jun 2012   #25
grimloktt

Windows 7 Home Premium 64 bit
 
 

This is interesting. I noticed the text at the bottom about dump size. Check out this quick video: BSOD - YouTube

Edit: Still at a loss. Changed Startup and Recovery settings and still don't have more dump files...
My System SpecsSystem Spec
30 Jun 2012   #26
usasma
Microsoft MVP

 
 

Sorry, but I came into this thread initially with a response to just one problem (the missing dump files) - but I'll attempt to address your concerns here:

For the Logitech problem there's several approaches to try.
Start with this:
- right click on each one and select "Uninstall"
- then right click on the top entry (GrimsLenovo) and select "Scan for hardware changes"
If the system still shows errors on these devices then:
- download a fresh installation package for your Logitech device from the Logitech website
- uninstall your Logitech software using Control Panel...Programs...Uninstall a program
- install the freshly downloaded package and see if that fixes the errors.

As for the missing dump files, here's a brief and incomplete DRAFT description of how memory dumps are generated: BSOD Crash Dump Generation

You have 2 pagefiles - one on the C: drive and one on the D: drive
Please set max and min on both for 8.5 gB in size (you may not get this much off the D: drive, but give it a try).
My System SpecsSystem Spec
30 Jun 2012   #27
grimloktt

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by usasma View Post
Sorry, but I came into this thread initially with a response to just one problem (the missing dump files) - but I'll attempt to address your concerns here:

You have 2 pagefiles - one on the C: drive and one on the D: drive
Please set max and min on both for 8.5 gB in size (you may not get this much off the D: drive, but give it a try).
Firstly, let me say THANK YOU. I'm greatly appreciative of any help I can get. My primary issue that I'm trying to rectify is being able to hook my HDMI up to my laptop without getting a BSOD.

I did as you said and changed the page files. I then tried to hook up the HDMI, received a BSOD: see attached picture. It did look like it was trying to further process from before and even gave an additional error code at the bottom. Thoughts?
My System SpecsSystem Spec
30 Jun 2012   #28
grimloktt

Windows 7 Home Premium 64 bit
 
 

Check this out... chkdsk /r says "Adding 150057038" bad clusters to the Bad Clusters File".

Is this part of problem?
My System SpecsSystem Spec
30 Jun 2012   #29
usasma
Microsoft MVP

 
 

The error code specifies a data error (0xc000009C)
That would tend to agree with chkdsk problems.

Please run a hard drive diagnostic using this procedure: Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
30 Jun 2012   #30
grimloktt

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by usasma View Post
The error code specifies a data error (0xc000009C)
That would tend to agree with chkdsk problems.

Please run a hard drive diagnostic using this procedure: Hard Drive Diagnostic Procedure
Ok. Waiting for chkdsk to complete... wondering what will be result of adding all these bad clusters to file?
My System SpecsSystem Spec
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 BSOD after plugging in HDMI




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