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#11
It looks like you have both McAfee and Norton drivers loading on your system (McAfee may not have been completely uninstalled). They don't play well together. Please uninstall them this way (only install one free antivirus):
The single memory dump blames your Intel Storage drivers. I'd suggest:Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
- download a fresh copy of the storage drivers from the Lenovo support website
- uninstall the current Intel Storage drivers from your system.
- install the freshly downloaded drivers and monitor for further BSOD's.
The HDMI plug in issue will likely be separate, so let us know if this fixes the HDMI issue or not.
If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.
The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sysCode:AMPPAL.sys Mon Dec 05 12:22:54 2011 (4EDCFDEE) AcpiVpc.sys Wed Dec 07 22:14:15 2011 (4EE02B87) BHDrvx64.sys Tue Mar 13 16:02:37 2012 (4F5FA7DD) ENG64.SYS Wed Apr 25 05:29:25 2012 (4F97C3F5) EX64.SYS Wed Apr 25 05:27:28 2012 (4F97C380) EraserUtilRebootDrv.sys Tue May 15 20:36:03 2012 (4FB2F673) HECIx64.sys Wed Nov 09 19:52:25 2011 (4EBB2049) HybridCFileX64.sys Mon Mar 01 04:00:45 2010 (4B8B823D) HybridDiskX64.sys Tue Mar 02 04:45:05 2010 (4B8CDE21) IDSvia64.sys Fri Mar 09 16:57:02 2012 (4F5A7CAE) ISODrv64.sys Thu Jan 28 22:39:02 2010 (4B625856) IntcDAud.sys Tue Dec 06 06:23:07 2011 (4EDDFB1B) Ironx64.SYS Mon Nov 14 21:00:53 2011 (4EC1C7D5) L1C62x64.sys Mon Nov 14 03:35:57 2011 (4EC0D2ED) LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92) NBVol.sys Mon Nov 21 20:22:00 2011 (4ECAF938) NBVolUp.sys Mon Nov 21 20:25:20 2011 (4ECAFA00) NETwNs64.sys Fri Dec 02 01:50:55 2011 (4ED8754F) Nsdfltr.sys Wed Dec 21 08:49:50 2011 (4EF1E3FE) RTKVHD64.sys Tue Jan 03 05:51:09 2012 (4F02DD9D) SRTSP64.SYS Thu Mar 15 14:09:13 2012 (4F623049) SRTSPX64.SYS Thu Mar 15 14:09:21 2012 (4F623051) SYMDS64.SYS Mon May 16 18:15:03 2011 (4DD1A1E7) SYMEFA64.SYS Tue Nov 22 19:49:28 2011 (4ECC4318) SYMEVENT64x86.SYS Tue Nov 22 13:30:48 2011 (4ECBEA58) SYMNETS.SYS Sat Nov 12 16:11:53 2011 (4EBEE119) SynTP.sys Thu Dec 15 21:57:21 2011 (4EEAB391) amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA) ccSetx64.sys Fri Nov 04 18:05:25 2011 (4EB461A5) clwvd.sys Tue Jul 27 21:13:47 2010 (4C4F844B) dump_iaStor.sys Tue Nov 29 22:39:19 2011 (4ED5A567) eeCtrl64.sys Tue May 15 20:36:03 2012 (4FB2F673) fltsrv.sys Thu Jul 14 05:50:57 2011 (4E1EBC01) hswpan.sys Mon Dec 05 07:04:50 2011 (4EDCB362) iaStor.sys Tue Nov 29 22:39:19 2011 (4ED5A567) igdkmd64.sys Thu Dec 15 20:01:00 2011 (4EEA984C) iusb3hcs.sys Thu Jan 05 06:56:40 2012 (4F058FF8) iusb3hub.sys Thu Jan 05 06:54:43 2012 (4F058F83) iusb3xhc.sys Thu Jan 05 06:54:45 2012 (4F058F85) iwdbus.sys Wed Mar 09 18:43:23 2011 (4D78109B) jmcr.sys Wed Aug 24 22:20:15 2011 (4E55B15F) mfeavfk.sys Mon Oct 10 16:41:51 2011 (4E93588F) mfefirek.sys Mon Oct 10 16:44:46 2011 (4E93593E) mfehidk.sys Mon Oct 10 16:40:22 2011 (4E935836) mfenlfk.sys Mon Oct 10 16:41:04 2011 (4E935860) mfewfpk.sys Mon Oct 10 16:40:40 2011 (4E935848) nsd.sys Fri Dec 23 20:37:50 2011 (4EF52CEE) nvlddmkm.sys Sat Jan 28 04:30:11 2012 (4F23C023) nvpciflt.sys Sat Jan 28 04:31:12 2012 (4F23C060) revoflt.sys Wed Dec 30 04:19:49 2009 (4B3B1B35) scfilter.sys Sat Nov 20 05:09:59 2010 (4CE79E77) snapman.sys Tue Jul 19 04:25:15 2011 (4E253F6B) tdrpman.sys Wed Jul 06 03:13:25 2011 (4E140B15) timntr.sys Tue Jul 12 13:44:15 2011 (4E1C87EF) umpass.sys Mon Jul 13 20:06:52 2009 (4A5BCC1C) vididr.sys Mon Jul 18 04:22:02 2011 (4E23ED2A) vm2uvcflt.sys Mon Aug 16 05:28:48 2010 (4C6904D0) vm332avs.sys Thu Sep 22 02:03:39 2011 (4E7ACFBB) vsflt58.sys Mon Jul 18 04:22:15 2011 (4E23ED37)
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=HybridCFileX64.sys
http://www.carrona.org/drivers/driver.php?id=HybridDiskX64.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=ISODrv64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=NBVol.sys
http://www.carrona.org/drivers/driver.php?id=NBVolUp.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=Nsdfltr.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=clwvd.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStor.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=hswpan.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfenlfk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=nsd.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=revoflt.sys
http://www.carrona.org/drivers/driver.php?id=scfilter.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=tdrpman.sys
http://www.carrona.org/drivers/driver.php?id=timntr.sys
http://www.carrona.org/drivers/driver.php?id=umpass.sys
http://www.carrona.org/drivers/driver.php?id=vididr.sys
http://www.carrona.org/drivers/driver.php?id=vm2uvcflt.sys
http://www.carrona.org/drivers/driver.php?id=vm332avs.sys
http://www.carrona.org/drivers/driver.php?id=vsflt58.sys
BSOD BUGCHECK SUMMARY
Code:Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-14445-01.dmp] Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Mon Jun 18 15:55:01.057 2012 (UTC - 4:00) System Uptime: 0 days 5:57:33.805 BugCheck 44, {fffffa80110dda60, eae, 0, 0} *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys Probably caused by : iaStor.sys ( iaStor+2e115 ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x44 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0x44_iaStor+2e115 Bugcheck code 00000044 Arguments fffffa80`110dda60 00000000`00000eae 00000000`00000000 00000000`00000000 BiosVersion = 5DCN34WW(V1.11) BiosReleaseDate = 03/22/2012 SystemManufacturer = LENOVO SystemProductName = Lenovo IdeaPad Y480 CPUID: "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz" MaxSpeed: 2300 CurrentSpeed: 2294 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Here is a pic of my blue screen and another packaged report aftewards. I'll work on the other recommendations as soon as I get a chance.
I need some help on this one. I know how to go to Computer Mgt -> Device Manager, but I'm not sure what to uninstall. Furthermore, which drivers am I supposed to download? P.S. Windows update did just install update to Intel 4000 video card.
Lenovo Support - Drivers & Downloads
I uninstalled both of my antivirus. I initially, sometime in the past, uninstalled McAfee but apparently it didn't fully uninstall. So, thank you for the link. I also uninstalled Norton per your instruction; HOWEVER, I don't feel comfortable downloading the free antivirus. Why can I not re-install Norton?
You can do whatever you'd like. But, why is it that you feel uncomfortable with MSE? I would venture to say that 99% of us, here at SF and other tech support forums, use MSE. My browsing and activity isn't always on the up and up, and I have never had issues. Besides, who better to protect your PC than the people who designed the OS?
From experience, Norton and McAfee have both failed me. MSE, never has. Just because it's free, doesn't mean anything.
Malwarebytes free scanner, is among the best malware killers out there.
Regards,
James
I'll need the exact model of your laptop in order to ensure that I get the correct drivers. Here's a listing of a bunch of different models: IdeaPad Y480 14" Laptop | Shop | Lenovo | (US)
Just FYI - the free antivirus is only for testing (and, therefore, only temporary). Once we figure out if it was the Norton/McAfee, or both - then feel free to reinstall the Norton. Don't forget to uninstall the free antivirus before installing the latest version of Norton.
The bad reputation that Norton had from the past is largely overcome these days - but I'm still suspicious of it, so I keep my eye on it!
Did you get the storage drivers removed/installed?
First check Control Panel...Programs...Uninstall a program.
My model is: 209387U. If I go to the Lenovo, Ideapad support and put in my S/N, I get to this page with the drivers: Lenovo Support - Drivers & Downloads.
I didn't remove the storage drivers b/c I don't know which ones? I'm attaching screen shots of my uninstall options.
Thank you all for assisting! I hope we can figure this out!!!