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Windows 7: BSOD after plugging in HDMI

26 Jun 2012   #1
grimloktt

Windows 7 Home Premium 64 bit
 
 
BSOD after plugging in HDMI

I could use some help. I have a frustrating situation where my new Lenovo Y480 crashes (BSOD) whenever I attempt to plug in HDMI which is connected to Yamaha RX-v567 receiver.
- If I bypass the receiver and hook directly to the TV, no problem.
- I can plug right into my upstairs TV with HDMI also, no problem.
- I've updated both my NVIDIA and Intel video drivers.
- I've updated my windows system updates.
- I went here and tried to use the viewer and enabled mini-dump collection but can't make heads or tails of it: Blue screen of death (STOP error) information in dump files.

I'd include the dump but don't have any idea where it's at...

P.S. My old Lenovo Y470 and my wife's Gateway laptops work(ed) fine through the receiver. My OLD Sony Vaio didn't work through the receiver but didn't result in BSOD.

Thnx in advance!!!


My System SpecsSystem Spec
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27 Jun 2012   #2
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Please read the following thread, it will explain how to access your dump files.
http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
27 Jun 2012   #3
grimloktt

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by JaidynM View Post
Please read the following thread, it will explain how to access your dump files.
http://www.sevenforums.com/crashes-d...tructions.html
Thank you for the direction.

I'm stopped at step 3: generating System Health Report. After the Resource and Performance Monitor runs, I'm unable to save report b/c I get an error message: "An error occured while attempting to generate the report."

I'll have to google why this may be happening later; I have to go to work right now. I wonder if it had anything to do with changing Control Panel -> System and Security -> System -> Advanced System Settings -> (Under Startup and Recovery) -> Settings -> (Under While debugging information) selected "small memory dump?" I made this change to try and use the BSOD viewer as discussed in first thread.
My System SpecsSystem Spec
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27 Jun 2012   #4
grimloktt

Windows 7 Home Premium 64 bit
 
 

I searched Google for last 1-1.5hrs and cannot find a solution to not being able to run perfmon /report. Any other ways to approach this?
My System SpecsSystem Spec
27 Jun 2012   #5
grimloktt

Windows 7 Home Premium 64 bit
 
 

I've completed SFC /SCANNOW. No issues there...
My System SpecsSystem Spec
28 Jun 2012   #6
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Just skip Step 3 for the moment and carry one with the other steps.
My System SpecsSystem Spec
28 Jun 2012   #7
grimloktt

Windows 7 Home Premium 64 bit
 
 

OK. I updated my specs at the link and am attaching the jcgriff2 folder.

I would add that as I was attempting to collect necessary information for my specs, I noticed my "Logitech Driver Interface" has a small question mark on the icon itself (pic attached). I'm guessing that's not an issue but thought it interesting...

Finally, I came across this link when searching for the code on one of my BSOD read from BlueScreenView.exe: http://support.microsoft.com/kb/2552033 Should I install the hotfix? I should add that for some reason BlueScreenView.exe only shows one dump ~1.5 wks ago even though I keep getting BSOD whenever I try to plug in the HDMI connected to the receiver to see if what I've done has fixed the problem... .Exe doesn't appear to be showing those dumps.
My System SpecsSystem Spec
28 Jun 2012   #8
James7679

Windows 7 Home Premium x64
 
 

grimloktt, please don't start multiple threads. http://www.sevenforums.com/crashes-d...on-report.html
It's not the end of the world if you are unable to upload the Performance Report.

Are you getting a Blue Screen? Or BSOD? A BSOD, would be a blue screen with white lettering all over the screen. Please duplicate the issue and use your camera to take a picture and upload when the problem occurs.

Thanks,

James
My System SpecsSystem Spec
28 Jun 2012   #9
grimloktt

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by James7679 View Post
grimloktt, please don't start multiple threads. http://www.sevenforums.com/crashes-d...on-report.html
It's not the end of the world if you are unable to upload the Performance Report.

Are you getting a Blue Screen? Or BSOD? A BSOD, would be a blue screen with white lettering all over the screen. Please duplicate the issue and use your camera to take a picture and upload when the problem occurs.

Thanks,

James
Copy that. I thought it was a separate problem and may draw a separate crowd of experts?

The BSDO, as I'm defining it, is a blue screen with white lettering that only shows for maybe a second after plugging HDMI into receiver before the computer restarts. I can try to take a picture but it'll be awfully difficult with the short amount of time on the sreen...
My System SpecsSystem Spec
28 Jun 2012   #10
usasma
Microsoft MVP

 
 

It may be a separate problem - but it may be solved by fixing this bigger problem.

A bigger problem is that there's only 1 memory dump in the files that you've uploaded (and it dates from 18 June). The WER section of MSINFO32 doesn't show any additional BSOD's either - so we have to wonder why.

Most often this is caused because Windows didn't recognize the event. Less likely, but still significant, is the possibility that some of the error detecting/generating mechanisms in Windows are damaged in some way.

Since it occurs when you plug in the HDMI cable, I'd have to suspect that it's a hardware error that occurs below the level of Windows' ability to recognize it.

It'll help to figure out what the BSOD is when you plug the cable in. Please do this:
- reboot your system
- just after the Lenovo splash screen disappears, start rapidly tapping the F8 key to get to the Safe Mode menu.
- near the bottom of the Safe Mode menu is an option to "Disable Automatic Restart on System Failure" - Select that.
- then do the HDMI cable thing and let the BSOD stay on the screen.

We'll need this info (the stuff in RED):


More to follow in my next post.....
My System SpecsSystem Spec
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 BSOD after plugging in HDMI




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