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Windows 7: BSOD on browsing/few on games

27 Jun 2012   #1
Pabooo

windows 7 home premium 64 bit
 
 
BSOD on browsing/few on games

HP Dv7t Laptop
Specs:
Windows 7 Home Prem. 64 bit
CPU: Intel Core i7-2630QM CPU @ 2.00GHz
Motherboard: HP 165-A
RAM: 6 GB
Graphics: Intel HD Graphics & Radeon HD 6770M
1 year old

My laptop has crashed into the BSOD in the past, but I just ignored it back then, however I had a hard time booting up my laptop this morning, and after booting it up and browsing the web, I ran into a couple BSOD. Not too sure why it has started acting up now. However around November or so, I did drop my laptop at school. There is a slight dent or two, but it was still working fine afterwards with the exception of the built in webcam which doesn't work anymore.(not sure if the drop completely broke it or if the wires came off) Not sure if the drop is the causation of the BSOD.

Thanks


My System SpecsSystem Spec
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27 Jun 2012   #2
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Please remove ATI Catalyst Control Center and then update your ATI video driver from the below link.
Latest AMD Catalyst Video Driver for Windows 7

I would also highly recommend uninstalling AVG and installing Microsoft Security Essentials in its place.
My System SpecsSystem Spec
27 Jun 2012   #3
Pabooo

windows 7 home premium 64 bit
 
 

so should I instead have the AMD catalyst install manager installed in order to switch between graphics cards or should that be removed too?
My System SpecsSystem Spec
.

28 Jun 2012   #4
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Nope, that should be alright as long as it isn't part of CCC.
My System SpecsSystem Spec
28 Jun 2012   #5
Pabooo

windows 7 home premium 64 bit
 
 

alright thanks, hopefully problems are fixed. haven't had any problems so far. Thanks for the help
My System SpecsSystem Spec
28 Jun 2012   #6
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

No worries, I'm glad I could help. If you get any more BSODs, post back.
My System SpecsSystem Spec
29 Jun 2012   #7
Pabooo

windows 7 home premium 64 bit
 
 

well sadly, I was on my laptop and it froze, so I manually restarted. After trying to reboot, I couldn't get past the windows 7 logo page due to a BSOD

stop: c000021a (fatal system error)
the verification of a KnownDLL failed. system process terminated unexpectedly with a status of 0xc0000020 (0x0522bb90 0x00000000).
the system has been shut down.
My System SpecsSystem Spec
30 Jun 2012   #8
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Run a Repair Install. It should fix your current version and Windows 7 but preserve your data, programs, user accounts etc.

Try booting in safe mode and then uploading your newest dumps here.
My System SpecsSystem Spec
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 BSOD on browsing/few on games




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