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Windows 7: BSOD IRQL_NOT_LESS_OR_EQUAL 0xA

30 Jun 2012   #11
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by MersauX View Post
Quote   Quote: Originally Posted by FredeGail View Post
Meanwhile make sure your CPU fan is connected the right way, and all the way down in the pins.

Best Regards,
Frederik.
Hi again,

I just disassembled my laptop and put it back together. I checked the fan, the connector was a bit loose, but I keep getting the WHEA Logger error mention before, although it does not impact the performance of my machine, nor does it cause any BSODs.
Interesting, were you able to connect it so it wouldn't be loose?

Best Regards,
Frederik.


My System SpecsSystem Spec
.
30 Jun 2012   #12
MersauX

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by FredeGail View Post
Interesting, were you able to connect it so it wouldn't be loose?

Best Regards,
Frederik.
Yes, I just pushed it all the way in and it's good now. Yesterday I got just a few WHEA Logger 19 warnings, but this morning since I started work they've become quite a lot. The difference is that now I have many browser tabs open. Also when I use the Lenovo Energy Management sofware's "smart power-saving CPU" mode I get a lot of WHEA Logger 19 warnings.
My System SpecsSystem Spec
02 Jul 2012   #13
MersauX

Windows 7 Home Premium x64
 
 

Here are a couple of new BSODs, the first one was caused my a missing driver, since I tried something by removing Lenovo Energy Management. The second one occured a few minutes after waking the laptop from sleep, it was sleeping for several hours, so there should be no thermal issues, also after that it continued working normally.
My System SpecsSystem Spec
.

02 Jul 2012   #14
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello MersauX,

As you didn't have any errors with Memtest86+, our next step would be testing your CPU. Being in the WHEA_UNCORRECTABLE_ERROR (124) as we are, we'd need to troubleshoot your hardware.

I'd suggest you to do a Stress Test using Prime. Details below.

Hardware - Stress Test With Prime95

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007dba038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010005, Low order 32-bits of the MCi_STATUS value.
Best Regards,
Frederik.
My System SpecsSystem Spec
02 Jul 2012   #15
MersauX

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by FredeGail View Post
Hello MersauX,

As you didn't have any errors with Memtest86+, our next step would be testing your CPU. Being in the WHEA_UNCORRECTABLE_ERROR (124) as we are, we'd need to troubleshoot your hardware.

I'd suggest you to do a Stress Test using Prime. Details below.

Hardware - Stress Test With Prime95

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007dba038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010005, Low order 32-bits of the MCi_STATUS value.
Best Regards,
Frederik.
Hi Frederik,

I will conduct a Prime95 test today and keep you posted.
My System SpecsSystem Spec
04 Jul 2012   #16
MersauX

Windows 7 Home Premium x64
 
 

Hi again,

I left it testing with prime95 close to two hours, no errors and a curious thing, not a single WHEA Logger error during that time, although CPU was 100% busy all the time.

I've decided to install a Linux distribution just to test whether the system will crash.
My System SpecsSystem Spec
04 Jul 2012   #17
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Alright!

When you're ready to move on troubleshooting Windows, let's enable Driver Verifier for the time being.

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "IRP Logging", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next" ("Special Pool" may be able to be used depending on amount of RAM and errors being seen. In situations with small amounts of RAM, DO NOT select it),
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and locate the memory dump file. If present, turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page. Then, zip up the memory dump file(s) and upload them with your next post. If no dump files were generated, post back for further suggestions.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
Best Regards,
Frederik.
My System SpecsSystem Spec
06 Jul 2012   #18
MersauX

Windows 7 Home Premium x64
 
 

Hi, I'm back. I tried Ubuntu and it didn't crash once, so it must be some sort of a driver problem.

I enabled verifier as per your instructions. What I did before that is: I installed Windows and installed only the Lenovo drivers and Synaptics driver for touchpad without access to the internet, I first want to exclude them, because just a few minutes ago I received a BSOD, here it is attached.

I'm suspecting Synaptics since it was the last one I installed and I did it today, while all the others I installed yesterday and it didn't crash once.

In the meantime I bought a new laptop, because I can't lose work because of this one that's crashing.
My System SpecsSystem Spec
06 Jul 2012   #19
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello again MersauX!

I'd probably be the Synaptic driver. Are you able to uninstall it? Go to Device Manager > Touchpad/Sysnaptics (something like that) > Right Click it, Properties > Driver Tab, Uninstall driver.

Your touchpad should work either way.

Best Regards,
Frederik.
My System SpecsSystem Spec
06 Jul 2012   #20
MersauX

Windows 7 Home Premium x64
 
 

Hi,

I left the laptop on at home with the verifier turned on, so maybe it will catch something since the first time it crashed while idle.

I will remove the Synaptics driver when I get home and I'll keep you posted.

My next step is to connect to the internet and start installing Windows updates one by one. Hopefully, I'll get to the end of it soon.
My System SpecsSystem Spec
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 BSOD IRQL_NOT_LESS_OR_EQUAL 0xA




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