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Windows 7: BSOD Help


27 Jun 2012   #1

Windows 7 Home Premium 32 bit
 
 
BSOD Help

My laptop crashed last night and i have been getting the BSOD during normal startup. Since last night, i have been able to get past the log in screen only twice after the initial crash and the BSOD comes right after. Error is System encountered and unrecoverable hardware error.

System:

Windows 7
64 bit
original OEM operating system. Got the laptop about 6 months ago.
Tried system restore, did not help

Also, i tried the system health report and got the following error:

An error occured while attempting to generate the report.
The system cannot find the path specified.


My System SpecsSystem Spec
.

27 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

BugCheck 0x124

You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
My System SpecsSystem Spec
28 Jun 2012   #3

Windows 7 Home Premium 32 bit
 
 

Okay, So I did the Memtest and it showed no errors.

As for the SeaTools, um, I tried running the Seatools for Windows and got with some .dll missing. Second, Don't know if i was supposed to run Seatools for DOS, but when I did, it said Hard drive missing.

I am now running the Prim95, and forgot the temperature monitoring part so I shall try to do that.

EDIT: On Piriform Speccy, everything except Graphics says:

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

On graphics: Cannot initialise SPC dll.

Also, just to clarify, does this test run in safe mode? Because that is all I have access to.

System is under warranty so I will try not to go too far in these diagnostics.
My System SpecsSystem Spec
.


28 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

The tests probably will not run in Safe Mode. You may need to rely on Hiren's Boot CD and Ultimate Boot CD to do diagnostics.
Hiren's BootCD 15.1 - All in one Bootable CD www.hiren.info

Ultimate Boot CD - Overview
My System SpecsSystem Spec
28 Jun 2012   #5

Windows 7 Home Premium 32 bit
 
 

Um..IM completely lost..lol. Which tests should i run? I have the Ultimate boot CD i believe.

Also, I went to some sort of drive list or soemthing in there and the program says no drives found. I believe this is in HDD. Also, while running Seatools for DOS, it says the same thing. Does that have to do with anything?
My System SpecsSystem Spec
29 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Hiren's Boot CD comes with Prime95 and SeaTools for DOS. Ultimate Boot CD has a number of hardware testing utilities included. You should read through them and determine which apply to the testing recommended.
My System SpecsSystem Spec
29 Jun 2012   #7

Windows 7 Pro. 64/SP-1
 
 

OP's post #3
System is under warranty so I will try not to go too far in these diagnostics.
Warranty would be my next choice. You paid for it use it.
My System SpecsSystem Spec
29 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
OP's post #3
System is under warranty so I will try not to go too far in these diagnostics.
Warranty would be my next choice. You paid for it use it.
I also agree with this. All the diagnostics are only going to tell you whether hardware is the issue, and they may not be 100% reliable at that. You are probably better off letting your technical support troubleshoot the hardware for you by using the warranty.
My System SpecsSystem Spec
10 Jul 2012   #9

Windows 7 Home Premium 32 bit
 
 

Tech response: software issue.

Is there any way to find out what the culprit is?

Also, if the computer boots in the safe modes but not normally, does it mean its software or driver and not hardware?
My System SpecsSystem Spec
11 Jul 2012   #10

Windows 7 Home Premium 64 Bit
 
 

A 0x124 crash is rarely software and almost always hardware. To be sure, though, Troubleshoot Application Conflicts by Performing a Clean Startup and leave only avast! non-Microsoft items enabled and make sure to hide all Microsoft services in msconfig prior to disabling services.

Also, re-install avast! to make sure it is not corrupted.
  1. Remove avast! with the avast! Uninstall Utility | Download aswClear for avast! Removal
  2. Download a fresh copy of avast! 2012.
  3. Install avast! with the freshly downloaded installer.
My System SpecsSystem Spec
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