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Windows 7: instant shutdown whilst downloading via p2p program and playing skyrim


27 Jun 2012   #1

Windows 7 Home x64 & Windows XP Pro x86
 
 
instant shutdown whilst downloading via p2p program and playing skyrim

hi. 2 nights in a row my machine has shut down instantly whilst i have been downloading many torrents via utorre### and playing skyrim or within seconds of closing down skyrim. to start up the machine i have to switch of the psu and unplug it. then plug it back in and witch it on. i have experienced these types of crashes before on a diferent machine. a have a sturdy 1000w psu. and even though i have multi tasked these two programs before. this is the beginning of a bad day.

is this normal?

thank you for your time and patience.

My System SpecsSystem Spec
.

27 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

That behavior is not normal. It may indicate a power supply failure or other hardware failure. Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
28 Jun 2012   #3

Windows 7 Home x64 & Windows XP Pro x86
 
 

hello, whilst browsing firefox. i had two instand shutdowns.

Shutdown 1 = I had 10+ Tabs open.
Shutdown 2 = as fast a possible i opened this thread. then shutdown. (im using my HTPC to write this).

To notes i forgot to mentions.

note 1 = I recently plugged in 2 hdds intended for a htpc to swap data around.
note 2 = When i put my machine back together after the hdd swapping. I turned the machine on and hurd some loud klicking. i dont believe it was hdd klicking. i thinking it was wires cought in fans. i manually switched the machine off by tugging the power cable out. when i cleared cables around the fans. I turned the machine back on and the bios needed setting back up.

i believe i have set it back up properly. I had to loud defaults and change it back from there. the night after this the shut downs started.

I had to downcloak my memory to 1333 not 1600 ddr3 when i built the machine.
My System SpecsSystem Spec
.


28 Jun 2012   #4

Windows 7 Home x64 & Windows XP Pro x86
 
 

1 = I havnt overcloaded anything. but i have undercloaked my dram to 1333/

2 = i dont have a ssd

3 = I dont have the Seagate HDD anymore.

4 = My temperatures are are all good.

5 - I ran Windows 7 mem diagnostics and found no errors.
My System SpecsSystem Spec
28 Jun 2012   #5

Windows 7 Home x64 & Windows XP Pro x86
 
 

also, Windows 7 event viewer lists the critcal fails as kernel power.

also most likely unasociated. my dvd-rom had power but the sata cable was not attached.
My System SpecsSystem Spec
28 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

  1. The fact that you had to underclock the RAM means it is not compatible with your AMD processor.

    System Building and Compatibility

    AMD Phenom

    AMD Memory for Systems

  2. Good to know...

  3. You can run SeaTools without a Seagate drive.

  4. What do you mean by the temperatures are "all good"? Please post the idle and stress temperatures.

  5. Windows Memory Diagnostics are not as reliable as Memtest86+. Still recommend Memtest86+ for at least 7-10 passes, and more is better in this instance.


I also find very little info on your PSU. It may not be a very reliable PSU and you should consider replacing with one that is 80 PLUS certified. How old is the PSU?
My System SpecsSystem Spec
28 Jun 2012   #7

Windows 7 Home x64 & Windows XP Pro x86
 
 

Quote   Quote: Originally Posted by writhziden View Post
  1. The fact that you had to underclock the RAM means it is not compatible with your AMD processor.

    System Building and Compatibility

    AMD Phenom

    AMD Memory for Systems
  2. Good to know...
  3. You can run SeaTools without a Seagate drive.
  4. What do you mean by the temperatures are "all good"? Please post the idle and stress temperatures.
  5. Windows Memory Diagnostics are not as reliable as Memtest86+. Still recommend Memtest86+ for at least 7-10 passes, and more is better in this instance.


I also find very little info on your PSU. It may not be a very reliable PSU and you should consider replacing with one that is 80 PLUS certified. How old is the PSU?
Newton R2 1000W, 80 PLUS - Fractal Design
My System SpecsSystem Spec
28 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Looks good. How old is the PSU?

Also, read through the rest of my post for further troubleshooting steps.
My System SpecsSystem Spec
28 Jun 2012   #9

Windows 7 Home x64 & Windows XP Pro x86
 
 

i am sorry, i am quite desperate. this is a thorough explanation. i could have
put alot more details in i know but this is something i dont know much about.

please note that i am going through all the trouble shooting steps you have posted. and the PSU is less than 1 year old.




I have a resonable computer setup. which has been reliable since it was built.

I recently opened the case up and placed 2 alternate additional HDD's into the
computer via Sata 2 connection. The HDD's were a Samsung f1 1TB Sata and a
Western Digital Green Caviar 3TB Sata 3. So i could transfer data from one to
the other.

After the transfer i removed the additional HDD's and left the sata cables in
the computer as i had to remove the Graphics Card to reach the motherboard
Sata Sockets.

I screwed the Case back up and switched the computer on. I heard the Initial
Beep as the computer started up and a faily obvious repetative tap/click. I
Thought that it could be a cable caught in a fan and because i couldnt get to
the cables fast enough i resorted to yanking the power cable out as the pc
was going through the black background and white writing stage just before
the windows 7 startup logo appears.

I then re-opened the PC case to clear the wires from the fans. I didnt notice
any specific obstructions (and neither did i notice the DVD Drive sata cable
was unplugged).

When i started the machine up. it almost instantly displayed a message that
stated 'Overclocking failure!!'. I then entered the BIOS and noticed nothing
specifically modified and because i now absolutely NOTHING about over
clocking i decided that restoring the defaults was the best option.

The only original differences in the bios from default was seting the DRAM to
1333 from 1600 for compatibility. and setting asus cool'n'quiet and smart fan
settings.



NOTE: My motherboard has LED's to show how Over'clocked they are.

Green = Normal
Yellow/Orange = High
Red = Crazy (exact words in the manual)

Since the system was built the LED labled 'DDR' flashes RED. Then Trns
Green. I have noticed that the LED labled SB (I assume that is for the South
Bridge) is flickering between Yellow/Orange and off. I Cant remember this
Before the Crashes.

That night,

I setup a UTorrent list which was rather big. The torrent client crashed and
i reloaded it and waited for the torrents to reverify. Then i started up a
game called Elderscrolls 5 - Skyrim. It Ran ok but utorrent does sometimes
slow down the game. When i finished playing the game i shut it down and
viewed the torrent progress. i saw a message stating the HDD was overloaded.

I left the torrents moving along and then ran firefox. I opened a few tabs
and then the computer shutdown instantly. I had to switch off the PSU and
then unugged it for 3 or 4 seconds. I placed the power back in and turned
the PSU back on. The PC started up displaying a message to choce safe mode
or not. I loaded up as normal.

I left the machine downloading for the night, it did not shutdown. How-ever.
The following night the same thing happened again and i left the machine
downloading over night with a shutdown. I had assumed that it was utorrent
causing a critical failure.

However, its started happening during excessive web browser usage only and
then it started hapening on a fresh startup and opening the Windows 7 forum book
mark. there have been times when i havent had a crash at all with over 10
tabs open.
My System SpecsSystem Spec
28 Jun 2012   #10

Windows 7 Home x64 & Windows XP Pro x86
 
 

Seatools for Windows

Smart Test - Pass
Short Drive Self Test - Pass
Short Generic - Pass



Speccy

CPU - 30 Degrees C
Motherboard - 35 Degrees C
GPU - 35 Degrees C
HDD 1 - 37 Degrees C
HDD 2 - 33 Degrees C



HWinfo64 run with Furmark 1.9.0

Temp in HW -

- Thermal Diode - 35 to 81 Degrees C
- TS0 DispIO - 35 to 80.5 Degrees C
- TS1 MemIO - 30.5 to 82.5 Degrees C
- TS2 Shader - 3 to 88 Degrees C

FURMARK 1.9.0 burn in ran for 12 minutes untill it said that
the Graphics card head reached its heat threashold.

Temp from 31 to 80 Degrees C, Video fan was at 24%.



RealTemp is incompatible with my CPU



Tests not Done.... YET

Seatools - Long Generic
Seatools DOS
mg video memory stress test
Hardware Stress test with Prime95
Memtest86+
My System SpecsSystem Spec
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