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Windows 7: Computer locks up playing several games KERNEL ERROR in event log

27 Jun 2012   #1
rcolemere

Windows 7 Professional X64
 
 
Computer locks up playing several games KERNEL ERROR in event log

Dell XPS 9100 with Windows 7 pro X64. Dell support is no help, they just keep saying it is a software issue because their boot diagnostic doesnt show any problems. It quite often makes me do a system restore before i can get back into windows after it happens. Event log says Critical type, Kernel Error. System is less then 6 months old. I have had this problem for 3 of those months for a total of about 8 times.


My System SpecsSystem Spec
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28 Jun 2012   #2
James7679

Windows 7 Home Premium x64
 
 

Hello rcolemere. Welcome to Seven Forums. You say you have been having these issues for 6 months, there are only three .dmp files uploaded. I don't see any registry cleaners or Automated repair tools, but if you are using them, please stop.

Two of the three .dmps referenced Avast! Please remove it. It is a known source of problems, as you can see. You also have SpybotSD installed. Please remove it as well.

Most of us here suggest and use Microsoft Security Essentials(MSE). It is extremely effective and has a very small footprint. As a Windows customer, you may download it for free, here. Microsoft Security Essentials - Free Antivirus for Windows
After downloading and running the installer, please ensure that it is up to date. Then, select to run a full scan on all drives.

Also, please download and install, Malwarebytes. Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer Be sure to download the free version. Upon installation, be sure not to start the free trial. Malwarebytes is a powerful malware detection tool. After you have installed and updated Malwarebytes, run a FULL scan on ALL USER accounts. This means that if you have more than one login for your computer, you will need to run the scan on each account.

After doing these things, post back the results.

There was also a BCCode x124. Let's take care of Avast! first and then if the problem persists we can test further.

Thanks,

James
My System SpecsSystem Spec
28 Jun 2012   #3
rcolemere

Windows 7 Professional X64
 
 

I have removed AVAST and SPYBOT and am running windows defender and malwarebytes. My computer has locked up 2 times since, once during the Full Scan for Defender and once playing Diablo III. I will run a full scan again tonight but my computer seems to lock up before it can complete one, maybe has something to do with idle time, I dont know. I have attached the new file. Thank you for your help so far.
My System SpecsSystem Spec
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29 Jun 2012   #4
rcolemere

Windows 7 Professional X64
 
 

Update: I was able to run a full scan with windows defender and malwarebytes and both found nothing.
My System SpecsSystem Spec
29 Jun 2012   #5
James7679

Windows 7 Home Premium x64
 
 

Crashes point to Avast. Please run the Avast uninstaller. avast! Uninstall Utility | Download aswClear for avast! Removal Your reports still show Avast as being installed.
My System SpecsSystem Spec
29 Jun 2012   #6
rcolemere

Windows 7 Professional X64
 
 

Should be gone now, i had already uninstalled it but i found a folder and ran that uninstall program.
My System SpecsSystem Spec
29 Jun 2012   #7
James7679

Windows 7 Home Premium x64
 
 

Okay. The last .dmp provided is from 6/19/2012 2 2:51pm. How is the system responding now?
My System SpecsSystem Spec
29 Jun 2012   #8
rcolemere

Windows 7 Professional X64
 
 

So far it is working good. But before it was also locking up during games sometimes. I did notice a PCI something error in one of the logs, does that have anything to do with it? You also mentioned another error earlier. I have only been using it a couple of hours today so far.
My System SpecsSystem Spec
29 Jun 2012   #9
James7679

Windows 7 Home Premium x64
 
 

Yes, you had a BCCode x124. We would need more than the single x124 to go on. Run the system as you would when it was crashing and presenting with a BSOD. After it happens again, upload the report again.
My System SpecsSystem Spec
03 Jul 2012   #10
rcolemere

Windows 7 Professional X64
 
 

Had another BSOD and have had several lock ups in the last couple of days. Here are the reports. Nothing new was installed lately either.
My System SpecsSystem Spec
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 Computer locks up playing several games KERNEL ERROR in event log




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