Dozens of BSOD's

Angelo11 · 14 Aug 2012

OK sorry it took me so long to respond back I was on vacation. When I got back I started working on all the things in your post. I started by removing my lycosa keyboard and made sure to delete all the software with it, same for the Xeno card. Then I ran memtest for 3 passes on all my sticks then ran it for 3 passes on each stick individually. After that I ran the torture tests on my CPU and Graphics card, no issues there. I updated all my drivers and scanned my computer for malware. Thinking I was in the clear I started to play Sleeping Dogs with my Xbox 360 controller and got a BSOD. Then, AS I WAS TYPING THIS, I got another BSOD and am now retyping this. Not really sure where to go from here, I pulled my xbox controller out and I'm going to see what happens. Thanks in advance for responding.

usasma · 14 Aug 2012

Thinking I was in the clear I started to play Sleeping Dogs with my Xbox 360 controller and got a BSOD.

We've seen problems with these devices over the last 6 months or so.

And this is the driver that's caused it:

Code:

xusb21.sys          Thu Aug 13 18:10:17 2009 (4A848F49)

Unfortunately there aren't any updates for this driver/device - so removing it is the only option at this point.
The manufacturer may release a new driver tho', so keep checking their website to see.
Meanwhile, ensure that you have all Windows Updates, as that may contribute to it.

You can also run Driver Verifier to try an force a BSOD that blames a particular driver - but it'll be easier to just remove the XBox controller and it's software as a test in it's own right. If you want to run Driver Verifier, please follow these instructions: Driver Verifier Settings

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


EtronHub3.sys       Wed Jan 26 05:54:00 2011 (4D3FFD48)
EtronXHCI.sys       Wed Jan 26 05:53:57 2011 (4D3FFD45)
GEARAspiWDM.sys     Mon May 18 08:17:04 2009 (4A1151C0)
RTKVHD64.sys        Tue Nov  2 07:25:59 2010 (4CCFF547)
Rt64win7.sys        Thu Jan 13 06:57:19 2011 (4D2EE89F)
RtHDMIVX.sys        Mon May 24 08:07:55 2010 (4BFA6C1B)
SCDEmu.SYS          Mon Apr 12 04:52:25 2010 (4BC2DF49)
Sftfslh.sys         Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftplaylh.sys       Fri Sep 30 12:43:05 2011 (4E85F199)
Sftredirlh.sys      Fri Sep 30 12:43:14 2011 (4E85F1A2)
Sftvollh.sys        Fri Sep 30 12:42:46 2011 (4E85F186)
amdxata.sys         Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys        Mon Jun 11 12:59:31 2012 (4FD623F3)
atikmpag.sys        Mon Jun 11 12:26:14 2012 (4FD61C26)
avgidsdrivera.sys   Fri Dec 23 07:05:21 2011 (4EF46E81)
avgidsfiltera.sys   Fri Dec 23 07:05:40 2011 (4EF46E94)
avgidsha.sys        Wed Apr 18 22:19:15 2012 (4F8F7623)
avgldx64.sys        Tue Feb 21 22:57:53 2012 (4F4467C1)
avgmfx64.sys        Fri Dec 23 07:08:12 2011 (4EF46F2C)
avgrkx64.sys        Mon Jan 30 22:11:41 2012 (4F275BED)
avgtdia.sys         Sun Mar 18 23:53:32 2012 (4F66ADBC)
cpuz135_x64.sys     Wed Sep 21 04:23:41 2011 (4E799F0D)
xusb21.sys          Thu Aug 13 18:10:17 2009 (4A848F49)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081412-32697-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Aug 14 01:35:24.589 2012 (UTC - 4:00)
System Uptime: 0 days 0:16:36.353
BugCheck A, {fffff6fc0010c600, 2, 1, fffff800032dbd20}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+110 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+110
Bugcheck code 0000000A
Arguments fffff6fc`0010c600 00000000`00000002 00000000`00000001 fffff800`032dbd20
BiosVersion = F4
BiosReleaseDate = 03/09/2011
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-870A-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081412-35474-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Aug 14 01:17:59.793 2012 (UTC - 4:00)
System Uptime: 0 days 9:02:32.557
BugCheck A, {fffffa80ff7d8ca8, 2, 1, fffff80003278db9}
Probably caused by : ntkrnlmp.exe ( nt!AlpcpQueueIoCompletionPort+1f9 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  sidebar.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!AlpcpQueueIoCompletionPort+1f9
Bugcheck code 0000000A
Arguments fffffa80`ff7d8ca8 00000000`00000002 00000000`00000001 fffff800`03278db9
BiosVersion = F4
BiosReleaseDate = 03/09/2011
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-870A-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Angelo11 · 14 Aug 2012

So I removed my controller and its software, but got another BSOD. I'm going to run Driver Verifier now and see what happens.

usasma · 15 Aug 2012

There's not much else here. If the Driver Verifier test doesn't point out a particular driver, then I'd suspect that we've ruled out 3rd party drivers as a cause.

That leaves it being either a hardware problem or a Windows problem. While hardware problems are more common, Windows problems are easier to deal with.

Let's wait and see what Driver Verifier tells us - and we'll move on from there.

Analysis:

The following is for information purposes only.

Code:

**************************Tue Aug 14 16:44:48.174 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081412-35053-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 0:46:11.938
BugCheck Code: BugCheck 50, {fffff800002917d3, 8, fffff800002917d3, 0}
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+456df )
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: chrome.exe
FAILURE_BUCKET_ID: X64_0x50_BAD_IP_nt!_??_::FNODOBFM::_string_+456df
  BIOS Version                  F4
  BIOS Release Date             03/09/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-870A-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:

The following is for information purposes only. Any drivers in red should be updated.

Code:

**************************Tue Aug 14 16:44:48.174 2012 (UTC - 4:00)**************************
GEARAspiWDM.sys     Mon May 18 08:17:04 2009 (4A1151C0)
amdxata.sys         Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SCDEmu.SYS          Mon Apr 12 04:52:25 2010 (4BC2DF49)
RtHDMIVX.sys        Mon May 24 08:07:55 2010 (4BFA6C1B)
RTKVHD64.sys        Tue Nov  2 07:25:59 2010 (4CCFF547)
Rt64win7.sys        Thu Jan 13 06:57:19 2011 (4D2EE89F)
EtronXHCI.sys       Wed Jan 26 05:53:57 2011 (4D3FFD45)
EtronHub3.sys       Wed Jan 26 05:54:00 2011 (4D3FFD48)
cpuz135_x64.sys     Wed Sep 21 04:23:41 2011 (4E799F0D)
Sftvollh.sys        Fri Sep 30 12:42:46 2011 (4E85F186)
Sftplaylh.sys       Fri Sep 30 12:43:05 2011 (4E85F199)
Sftfslh.sys         Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftredirlh.sys      Fri Sep 30 12:43:14 2011 (4E85F1A2)
avgidsdrivera.sys   Fri Dec 23 07:05:21 2011 (4EF46E81)
avgidsfiltera.sys   Fri Dec 23 07:05:40 2011 (4EF46E94)
avgmfx64.sys        Fri Dec 23 07:08:12 2011 (4EF46F2C)
avgrkx64.sys        Mon Jan 30 22:11:41 2012 (4F275BED)
avgldx64.sys        Tue Feb 21 22:57:53 2012 (4F4467C1)
avgtdia.sys         Sun Mar 18 23:53:32 2012 (4F66ADBC)
avgidsha.sys        Wed Apr 18 22:19:15 2012 (4F8F7623)
atikmpag.sys        Mon Jun 11 12:26:14 2012 (4FD61C26)
atikmdag.sys        Mon Jun 11 12:59:31 2012 (4FD623F3)

Angelo11 · 17 Aug 2012

OK so I had the Driver Verifier running for roughly 36 hours and nothing. It didn't crash once and other than a little bit of frame rate drop in games it was fine, so I turned it off. Afterwards I came back on and played Sleeping Dogs. Of course 10 minutes into playing, I get a BSOD. So now I'm going to run the verifier on everything from MS

usasma · 18 Aug 2012

This one blames video.
- Replace video drivers (uninstall the current one's completely before downloading/installing the fresh copy.
- Check card to ensure the vents aren't clogged, that the fan is working, that the power plug is firmly seated and that that card is firmly seated in it slot (use anti-static precautions when doing this).

Try these free diagnostics: Hardware Diagnostics
In particular, run the video diagnostics - there's 2 places that they're listed in the above page.

If all else fails, then try another video card. If you don't have one, purchase one from a store that will let you return it (for your money back) if the card isn't the problem.

Good luck!

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081812-27877-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Aug 18 00:00:30.451 2012 (UTC - 4:00)
System Uptime: 0 days 0:32:51.575
BugCheck 1000007E, {ffffffffc0000005, fffff88004882fb5, fffff88006f87678, fffff88006f86ed0}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : atikmdag.sys ( atikmdag+9fb5 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x7E
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`04882fb5 fffff880`06f87678 fffff880`06f86ed0
BiosVersion = F4
BiosReleaseDate = 03/09/2011
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-870A-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe

Angelo11 · 23 Aug 2012

Ok ran hardware diagnostics and everything looked normal but got another BSOD so I guess I have to go find a place where I can get a graphics card and return it.

usasma · 23 Aug 2012

Well, well, well - lookit what's popped it's ugly little head up for us to see:

AODDriver2.sys Tue Mar 6 04:55:00 2012 (4F55DEF4)

Remove it (see below) and see if that stops the BSOD's (this one wasn't the typical video error that you have been getting).

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Analysis:

The following is for information purposes only.

Code:

**************************Thu Aug 23 14:20:41.928 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082312-25537-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 4:37:37.692
BugCheck Code: BugCheck 1E, {ffffffffc0000005, fffff80003542a09, 0, 0}
Probably caused by :ntkrnlmp.exe ( nt!NtReleaseSemaphore+1d )
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: ArmA2OA.exe
FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_nt!NtReleaseSemaphore+1d
  BIOS Version                  F4
  BIOS Release Date             03/09/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-870A-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:

The following is for information purposes only. Any drivers in red should be updated.

Code:

**************************Thu Aug 23 14:20:41.928 2012 (UTC - 4:00)**************************
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SCDEmu.SYS                  Mon Apr 12 04:52:25 2010 (4BC2DF49)
RtHDMIVX.sys                Mon May 24 08:07:55 2010 (4BFA6C1B)
RTKVHD64.sys                Tue Nov  2 07:25:59 2010 (4CCFF547)
cpuz135_x64.sys             Wed Sep 21 04:23:41 2011 (4E799F0D)
Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
avgidsdrivera.sys           Fri Dec 23 07:05:21 2011 (4EF46E81)
avgidsfiltera.sys           Fri Dec 23 07:05:40 2011 (4EF46E94)
avgmfx64.sys                Fri Dec 23 07:08:12 2011 (4EF46F2C)
avgrkx64.sys                Mon Jan 30 22:11:41 2012 (4F275BED)
avgldx64.sys                Tue Feb 21 22:57:53 2012 (4F4467C1)
EtronXHCI.sys               Thu Mar  1 09:58:37 2012 (4F4F8E9D)
EtronHub3.sys               Thu Mar  1 09:58:43 2012 (4F4F8EA3)
AODDriver2.sys              Tue Mar  6 04:55:00 2012 (4F55DEF4)
avgtdia.sys                 Sun Mar 18 23:53:32 2012 (4F66ADBC)
avgidsha.sys                Wed Apr 18 22:19:15 2012 (4F8F7623)
Rt64win7.sys                Tue Jun 12 10:00:29 2012 (4FD74B7D)
atikmpag.sys                Fri Jul 27 21:14:47 2012 (50133D07)
atikmdag.sys                Fri Jul 27 21:48:09 2012 (501344D9)

Angelo11 · 27 Aug 2012

Ok, so I unistalled everything from ATI/AMD then followed the steps to only install the drivers for the card and even went into the Device Manager and delete the AODDriverr4.01 and you guessed it, got another BSOD. Will they ever stop?!?!

usasma · 28 Aug 2012

Yes they'll stop. Either that or you'll throw it into the ocean - and then it'll stop anyway! (just kidding!)

This one doesn't blame anything in particular -so I wonder if it was just the dying last gasps of AMD OverDrive. The other possibility is that it's a hardware problem.
Wait for another BSOD, if you don't get one in another week or so - it's probably fixed. If you go 2 weeks, it most likely fixed.

If not, post back and we'll see about running Driver Verifier (I don't have much hope for it if we use it on STOP 0x1E errors).

See the "Usual Causes" section at this link: BSOD Index
Run hardware diagnostics: Hardware Diagnostics

BiosVersion = F4
BiosReleaseDate = 03/09/2011

Your BIOS is the most up to date version ( GIGABYTE - Motherboard - Socket AM3+ - GA-870A-USB3 (rev. 3.1) ), although there is a beta version available. I wouldn't try this until you've exhausted every other possibility.

Analysis:

The following is for information purposes only.

Code:

**************************Mon Aug 27 12:17:25.373 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082712-31559-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 2:19:06.137
BugCheck Code: BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
  BIOS Version                  F4
  BIOS Release Date             03/09/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-870A-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:The following is for information purposes only. Any drivers in red should be updated.

Code:

**************************Mon Aug 27 12:17:25.373 2012 (UTC - 4:00)**************************
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SCDEmu.SYS                  Mon Apr 12 04:52:25 2010 (4BC2DF49)
RtHDMIVX.sys                Mon May 24 08:07:55 2010 (4BFA6C1B)
RTKVHD64.sys                Tue Nov  2 07:25:59 2010 (4CCFF547)
cpuz135_x64.sys             Wed Sep 21 04:23:41 2011 (4E799F0D)
Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
avgidsdrivera.sys           Fri Dec 23 07:05:21 2011 (4EF46E81)
avgidsfiltera.sys           Fri Dec 23 07:05:40 2011 (4EF46E94)
avgrkx64.sys                Mon Jan 30 22:11:41 2012 (4F275BED)
EtronXHCI.sys               Thu Mar  1 09:58:37 2012 (4F4F8E9D)
EtronHub3.sys               Thu Mar  1 09:58:43 2012 (4F4F8EA3)
MpFilter.sys                Fri Mar  9 06:05:26 2012 (4F59E3F6)
avgtdia.sys                 Sun Mar 18 23:53:32 2012 (4F66ADBC)
avgidsha.sys                Wed Apr 18 22:19:15 2012 (4F8F7623)
Rt64win7.sys                Tue Jun 12 10:00:29 2012 (4FD74B7D)
atikmpag.sys                Fri Jul 27 21:14:47 2012 (50133D07)
atikmdag.sys                Fri Jul 27 21:48:09 2012 (501344D9)