Just shipped my computer to myself, now BSOD

cutiepie · 29 Jun 2012

I shipped my computer to myself because I was moving without a car. UPS wrapped it pretty good in custom packaging and I stuffed the inside of the computer with anti-static bubble wrap. I wrapped the hard drive in clothes (I was out of bubble wrap) and brought it with me on the plane.

I unwrapped it, took the bubble wrap out, popped the hard drive in and used it for maybe two hours, when randomly while watching a YouTube video I got the blue screen.

Upon restarting it said:

roblem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

In the event viewer, there's a critical system event that says:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 6/29/2012 4:16:04 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Katie-Desktop
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-06-29T21:16:04.474045700Z" />
<EventRecordID>45797</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Katie-Desktop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">30</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power

[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-06-29T21:16:04.474045700Z

EventRecordID 45797

Correlation

- Execution

[ ProcessID] 4

[ ThreadID] 8

Channel System

Computer Katie-Desktop

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 30

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

This is a very high end system so I hope nothing was damaged.

Thoughts? Let me know what additional info I can give to help diagnosis. I added my system specs to my profile and attached BSOD dump files. Thanks in advance!

cutiepie · 29 Jun 2012

Well, it seems like people ignored my post for some reason. But I opened up my computer to see if anything got knocked around and needed to be re-seeded. I noticed my CPU heatsink was very loose and it was impossible to get it to snap back into place securely. Could that be the culprit?

Golden · 29 Jun 2012

Hi,

Yes, that could be the cause. How tightly did they stuff bubble wrap inside the case? If they really jammed it in there, it wouldn't suprise me if some things were knocked loose.

Re-check all your connections very carefully and get that heatsink seated properly.

Regards,
Golden