Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD occurring during random tasks/times

29 Jun 2012   #1
Dante4212

Windows 7 Home Premium 64bit
 
 
BSOD occurring during random tasks/times

Hello there. I'm trying to help out my parents with their PC, and it seems to have been going through a series of BSODs. I've ran several tests to see what might actually activate the BSOD, but it happens when doing different things. Most notably, when I tried creating an account for this forum, I would open the start menu, and right-click on "Computer" to see the specs, but as soon as I tried, the machine instantly BSOD'd me. After rebooting, I tried to replicate the problem, but I was able to see the specs.

They are running Windows 7 Home Premium x64 SP1 on a HP Pavilion P6000. It's OEM and about 2-years since purchase date. Their current AV is Trend Micro Titanium 2012. Crashes also occur during web browsing, windows explorer browsing, and sometimes when the computer is just sitting idly as nothing is open.

Enclosed is the requested zip file containing the folder and HTML file. I greatly appreciate all your help and willingness to assist me.


My System SpecsSystem Spec
.
30 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Software Concerns:
Code:
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public

Analysis:
Verifier crashes point to MagicISO and MagicDisc. Other crashes indicate your Saitek Volume Filter Driver, memory issues, hardware problems, etc.
Disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
verifier /reset
-> Restart your computer.
Remove MagicDisc/MagicISO, download a fresh, up to date copy, and install the new version. Then enable Verifier using the following steps:
a. Backup your system and user files
b. Create a system restore point
c. If you do not have a Windows 7 DVD, Create a system repair disc
d. In Windows 7:
  • Click the Start Menu
  • Type verifier in Search programs and files (do not hit enter)
  • Right click verifier and click Run as administrator
  • Put a tick in Create custom settings (for code developers) and click next
  • Put a tick in Select individual settings from a full list and click next
  • Set up the individual settings as in the image and click next
    Attachment 219055
  • Put a tick in Select driver names from a list
  • Put a tick next to all non-Microsoft drivers.
  • Click Finish.
  • Restart your computer.

If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
verifier /reset
-> Restart your computer.
My System SpecsSystem Spec
14 Jul 2012   #3
Dante4212

Windows 7 Home Premium 64bit
 
 

I followed your instructions and removed MagicISO & MagicDisc (using Revo), and the Saitek Volume Filter Driver was linked to my Roxio software, so I removed those as well. I'm continuing to get BSOD, and it's never at the same time or commands. I re-enabled verifier at your instructions, disabled & restart, then I ran a second BSOD test & PERFMON test. Enclosed is the updated zip file.
My System SpecsSystem Spec
.

14 Jul 2012   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

I've seen Trend Micro cause problems.

You might want to 100% uninstall Trend Micro and then install MSE (link in my signature).

Follow this procedure to give us insight into what is installed and running on their computer.

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

=====================================
thanks,
karl
My System SpecsSystem Spec
Reply

 BSOD occurring during random tasks/times




Thread Tools




Similar help and support threads
Thread Forum
Random BSOD occurring almost daily, error 0x0000003b
I have been experiencing an random intermittent BSOD. I once was able to track it to the adobeflash player and disabling it seemed to improve things. However, the web without adobe flash is not as useful. I was hoping someone could give me a better analysis of what is going wrong. Problem...
BSOD Help and Support
different BSOD occurring 2-3 times a week
Hi everyone, About six months ago I upgraded my Core 2 Duo 2.13ghz to a Core 2 Quad Q6600. About two months ago I started to get random blue screens of death. This almost exclusively occurs when I am streaming video. It has happened watching HBO Go, but it usually happens watching Netflix. Of...
BSOD Help and Support
Random BSOD occurring, HTPC - no new hardware.
Hello all, I've recently started to experience a BSOD problem I cannot quite put my finger on. It does not save a log, even though I have it set to save in /Minidump. I have not changed or added any hardware, or software. I completely wiped Windows and started over from scratch, using the...
BSOD Help and Support
windows 7 x64 - BSOD suddenly occurring multiple times. BCCode:a
Today suddenly I get this BSOD while just regular internet use and Autocad and game test. This is after I played some Battlefield 3 for 10 minutes and crashed coz computer is so slow (just testing out.) Than after I restart, crashed again with same BSOD when I was just doing internet. Help...
BSOD Help and Support
BSOD occurring at random times, very frequently
Hi all, just joined the forum today to try and solve my BSOD problem, hope you can help me. I read the Posting Instructions so I hope I get this right.. My first bluescreen was sometime between August 8th-20th. It's been happening more and more frequently now. 3 times yesterday. I checked all...
BSOD Help and Support
Random BSOD's Occurring
Hi there. I've been having some BSOD issues for over a month now, and I have yet to find a solution. Partly because I'm not 100% sure what the root of the problem is in the first place. So far since the issue started, this computer has been completely restored twice, and it had also been in the...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:11.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App