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Windows 7: BSOD - memory management - When in Photoshop CS6

30 Jun 2012   #1

Win 7 Pro 64 Bit
 
 
BSOD - memory management - When in Photoshop CS6

Hi there,

appreciate assistance with a BSOD, done it a couple of times while in photoshop CS6, screen reports issue with memory management. Happened before and took the following action.

In Bios, changed DRAM voltage from auto (default) to normal. BIOS was reporting 1.75V, memory spec said 1.5V. Changed performance enhance setting from turbo (default) to standard. MB manual implies this prevents system from attempting to overclock memory. This fixed it for a few weeks, but it's now back.

Problem occurred after installing additional 8 GB RAM. Was OK with initial 8GB. RAM is Kingston KVR1333D3N9/4G, with 4 identical 4GB sticks.

System is running:

Windows 7 Pro OEM 64 bit, recently installed onto Sandisk extreme SSD. Full system spec entered in profile. Zip file uploaded as instructed. Appreciate assistance.

regards,

Chris Ross

My System SpecsSystem Spec
.

30 Jun 2012   #2

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Chris and welcome to Sevenforums.

OLD BIOS

I've just edited this into the post. Your BIOS timestamp is very old. The fact that BIOS shows wrong voltage sectors, is definitely normal when the BIOS is that old. I'd suggest updating it immediately. Update it here.


GIGABYTE - Motherboard - Socket 775 - GA-EP45T-UD3P (rev. 1.1)


NFO

Code:
BIOS Version/Date    Award Software International, Inc. F1, 13/10/2008
You can ignore the text below for now at least.

Before I'll dig into the dump itself, I wanted to talk a little about voltages and BIOS. The motherboard itself won't always have the correct default settings and configuration for the actual sticks. This usually happens if the sticks ain't on the Memory Support List, or other circumstances. The Memory Support list doesn't mean that the sticks isn't supported, it's basically what Gigabyte has been testing around with, and proves that they're working.
I'd recommend writing an e-mail to Kingston. Kingston's Costumer Service is very quick, and they're very helpful - based on my own experience. They'd probably suggest you to adjust the voltage to 1.5, as your memory sticks runs at stock. It's pretty much what I suggest.

warning   Warning
Though, contact Kingston before you'll change your BIOS settings. It may break your slots or likely the stick itself. Voltage changes can resolve in dangerous stuff.


Now to the dump.

BSOD Analyse

BCCode Summary
Code:
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff780c0000000
Arg3: 000000000000345a
Arg4: fffff980179ea009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff70001080000
Arg3: 000000000000c04d
Arg4: 0000000017a02009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff70001080000
Arg3: 000000000000c1cd
Arg4: 0000bd3a00018c3c
If the BSODs happens in Photoshop, there's a few things to check up on. As you're having a x64 bit system, I'd suggest you to run the x64 bit version of Photoshop if you ain't already. It allows the software to use more RAM, compared to x84 bits. Photoshop is quite memory demanding, and your RAM might have ran into a bad sector. A scan with Memtest86+ would be a nice place to start.

Memtest86+

Update your BIOS first before proceeding to next steps.

Best Regards,
Frederik.
My System SpecsSystem Spec
30 Jun 2012   #3

Win 7 Pro 64 Bit
 
 

Thanks for that Frederik, I did contact Kingston and Gigabyte, they suggested I go to 1.5V, they also suggested I check the timing was correct and I confirmed it was. I am using x64 PS currently.

There is only one more BIOS version F7. (not counting the Beta BIOS) it says it:
  1. Improve ITE8718 I/O chip compatibility
I thought about doing that but haven't yet as suggestion was that I only change if I really need to. Assume I should not use the Beta BIOS?


regards,


Chris
My System SpecsSystem Spec
.


30 Jun 2012   #4

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Chris, thank you for your reply.

They might write the main change on the changelog at the side of the mirrors, but it does in fact change a lot of other things. Things like wider compatibility and greater performance on for instance, transfer areas.

I'd still fully recommend you to update the BIOS.

Once the BIOS is updated, put the clock, voltage and everything else on default.

Best Regards,
Frederik.
My System SpecsSystem Spec
30 Jun 2012   #5

Win 7 Pro 64 Bit
 
 

OK, tried using the @BIOS utility, didn't fill me with confidence, it wouldn't use the BIOS files I downloaded, the error message implied file size was wrong. Tried to download a few times from different servers. When I finally got the internet updater to connect to a server, it said something like File Name is not usual, are you sure you want to update?
My System SpecsSystem Spec
30 Jun 2012   #6

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by ChrisRoss View Post
OK, tried using the @BIOS utility, didn't fill me with confidence, it wouldn't use the BIOS files I downloaded, the error message implied file size was wrong. Tried to download a few times from different servers. When I finally got the internet updater to connect to a server, it said something like File Name is not usual, are you sure you want to update?
Hey Chris,

Have a look at Gigabytes tutorial on updating BIOS'. As far as I can see, it contains things like the popular utility. I think it'd run within Windows 7, and it'd basically do the job.

@BIOS

Best Regards,
Frederik.
My System SpecsSystem Spec
30 Jun 2012   #7

Win 7 Pro 64 Bit
 
 

Hi Frederik,

that's exactly what I was using. Doesn't seem to work correctly. I may need to contact Gigabyte tech support. In the meantime I will try memtest.

Chris
My System SpecsSystem Spec
30 Jun 2012   #8

Win 7 Pro 64 Bit
 
 

Hi Frederick,

OK I have run memtest and I am getting errors. Assume next steps would be as follows:

Pull the 2 new memory modules (problems appeared after installation)
Run Memtest again to confirm no errors.
If OK swap modules to other pair of slots and run test again.
If all OK with the first 8GB, RMA the new memory

Chris
My System SpecsSystem Spec
01 Jul 2012   #9

Win 7 Pro 64 Bit
 
 

A further update, photoshop was throwing errors. I shutdown and removed the newer 8GB of RAM and it is now seems stable.
My System SpecsSystem Spec
01 Jul 2012   #10

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Chris!
Sorry for the late responds, I've been sleeping all the hours I've haven't slept for the last weeks time.

If you haven't done the procedure-
Quote:
To ensure that we'll know if it's the slots on the motherboard that's broken, or the sticks itself - we have a little procedure we'll recommend. Remove 1 stick, scan the other with Memtest in the current slot. After 7 passes, move the stick to another slot and scan, and so on and so forth until you've scanned all the sticks, and all the slots, one by one.
- I suggest doing it.

If you can borrow a pair of your friends, family's or someone else's RAM, it'd suggest trying so. By that we'd see if the system turns out stable with that pair of RAM.

I'm a bit worried on the BIOS part, but we'll see for now.
The BIOS might use incorrect voltages as it's old.

Best Regards,
Frederik.
My System SpecsSystem Spec
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