BSOD when playing games or watching flash videos


  1. Posts : 4
    Windows 7 Home Premium 64bit
       #1

    BSOD when playing games or watching flash videos


    Hi guys, basically my old 6870 card died because of numerous BSODs it had over the 6 months throunh flash videos and it killed it with artifacts.

    I have recently received a brand new XFX 6870 and have been using it over a month and its been happening again with flash videos as occasionally get BSOD randomly like 30 mins or even over an hour. which is pointing out
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\atikmpag.sys

    and

    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys

    its even happened once last night on a game FIFA 12 which restarted and had this error
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe


    How will I be able to eliminate these problems? my system specs are below and I have built this system over 8 months and nothing is overclocked.

    cheers
      My Computer


  2. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    I've even got it on the desktop when just running IE
    the same error below
    On Sat 30/06/2012 11:03:20 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\063012-24788-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
    Bugcheck code: 0xA (0xFFFFF680003BEFE8, 0x0, 0x0, 0xFFFFF800020CFB2B)
    Error: IRQL_NOT_LESS_OR_EQUAL

    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System

    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sat 30/06/2012 11:03:20 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0xA (0xFFFFF680003BEFE8, 0x0, 0x0, 0xFFFFF800020CFB2B)
    Error: IRQL_NOT_LESS_OR_EQUAL
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
      My Computer


  3. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #3

    Hello GTO and welcome to Sevenforums.

    BSOD Analyse

    Memory Related or Driver related

    Looking at your bugcheck it's likely that a memory corruption event were there. Though a driver could be causing the memory to be borked, but we're usually suggesting a memory test before moving forward. Do a scan with Memtest86+. Memtest is a scanner that'll check your sticks for errors. To ensure that we'll know if it's the slots on the motherboard that's broken, or the sticks itself - we have a little procedure we'll recommend. Remove 1 stick, scan the other with Memtest in the current slot. After 7 passes, move the stick to another slot and scan, and so on and so forth until you've scanned all the sticks, and all the slots, one by one.

    Memtest86+ - Advanced Memory Diagnostic Tool

    BSOD Summary
    Code:
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: fffff6800003f618, memory referenced
    Arg2: 0000000000000000, IRQL
    Arg3: 0000000000000000, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8000207327b, address which referenced memory
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: fffff6800003e738, memory referenced
    Arg2: 0000000000000000, IRQL
    Arg3: 0000000000000000, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80001e6c27b, address which referenced memory
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Cheers,
    Frederik.
      My Computer


  4. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    HI thanks for replying, well after what you said I ran memtestX86 on USB, tested both RAM on the slots and to 7 passes and no errors. what should I do next??

    Thanks
      My Computer


  5. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #5

    GTO656 said:
    HI thanks for replying, well after what you said I ran memtestX86 on USB, tested both RAM on the slots and to 7 passes and no errors. what should I do next??

    Thanks
    Let's do some Driver Verifier.

    Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

    So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "IRP Logging", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next" (
    "Special Pool" may be able to be used depending on amount of RAM and errors being seen. In situations with small amounts of RAM, DO NOT select it),

    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    Reboot into Windows (after the crash) and
    locate the memory dump file. If present,
    turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page. Then, zip up the memory dump file(s) and upload them with your next post. If no dump files were generated, post back for further suggestions.

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
    Code:
    Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Win7):
            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
    Best Regards,
    Frederik.
      My Computer


  6. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Sorry for the late post, I've received another error too yesterday:

    On Sat 14/07/2012 23:37:22 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\071512-30326-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x423F9)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800020433F9, 0xFFFFF880009A99D8, 0xFFFFF880009A9230)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System

    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sat 14/07/2012 23:37:22 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF800020433F9, 0xFFFFF880009A99D8, 0xFFFFF880009A9230)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time
      My Computer


  7. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #7

    Hello,

    Are you able to upload the dumps?

    Also do the following-
    i) Make your way to ATI Drivers - Downloads and download the latest driver for your card, save it to your desktop for instance
    ii) Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
    iii) Download Driver Sweeper
    iv) Get to safe mode (without network) and search for Driver Sweeper in your
    v) Select all the ATI components and analyse them
    vi) Clean them, head into Windows without internet and install the driver you've downloaded previously

    Drivers to be aware of

    Code:
    AsIO.sys Mon Apr 6 09:21:08 2009 (49D9AD64)
    ASACPI.sys Thu May 14 03:25:17 2009 (4A0B72FD)
    athrx.sys Mon Oct 5 18:33:57 2009 (4ACA1FF5)
    amdiox64.sys Thu Feb 18 16:17:53 2010 (4B7D5A21)
    amdxata.sys Fri Mar 19 17:18:18 2010 (4BA3A3CA)
    ntk_PowerDVD_64.sys Tue Aug 3 11:04:12 2010 (4C57DB8C)
    000.fcl Fri Nov 19 01:53:28 2010 (4CE5CA88)
    speedfan.sys Fri Mar 18 17:08:46 2011 (4D83838E)
    Rt64win7.sys Fri Jun 10 08:33:15 2011 (4DF1BAAB)
    AODDriver2.sys Wed Jun 15 10:38:35 2011 (4DF86F8B)
    cpuz135_x64.sys Wed Sep 21 10:23:41 2011 (4E799F0D)
    AtihdW76.sys Tue Oct 18 09:09:49 2011 (4E9D263D)
    aswFsBlk.SYS Mon Nov 28 18:51:52 2011 (4ED3CA38)
    aswMonFlt.sys Mon Nov 28 18:52:10 2011 (4ED3CA4A)
    aswTdi.SYS Mon Nov 28 18:52:18 2011 (4ED3CA52)
    aswRdr.SYS Mon Nov 28 18:52:20 2011 (4ED3CA54)
    aswSP.SYS Mon Nov 28 18:53:57 2011 (4ED3CAB5)
    aswSnx.SYS Mon Nov 28 18:54:05 2011 (4ED3CABD)
    atikmpag.sys Tue Dec 6 03:12:14 2011 (4EDD79FE)
    atikmdag.sys Tue Dec 6 03:52:23 2011 (4EDD8367)
    AsIO.sys
    ASACPI.sys
    athrx.sys
    amdiox64.sys
    amdxata.sys
    ntk_PowerDVD_64.sys
    000.fcl
    speedfan.sys
    Rt64win7.sys
    AODDriver2.sys
    cpuz135_x64.sys
    AtihdW76.sys
    aswFsBlk.SYS
    aswMonFlt.sys
    aswTdi.SYS
    aswRdr.SYS
    aswSP.SYS
    aswSnx.SYS
    atikmpag.sys
    atikmdag.sys

    Best Regards,
    Frederik.
    Last edited by FredeGail; 22 Jul 2012 at 08:14.
      My Computer


 

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