BSOD while quiting a game

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  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    BSOD randomly


    OS: Windows 7 Ultimate x64
    System: Notebook Toshiba Satellite L750-1MC
    Age of the system: 8 months
    Age of the current OS: 7 days

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1048

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF900C00BB7A0
    BCP2: 0000000000000000
    BCP3: FFFFF960006CDC51
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\063012-15303-01.dmp
    C:\Users\Mike\AppData\Local\Temp\WER-42510-0.sysdata.xml

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      My Computer


  2. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #2

    Can anyone help me?
      My Computer


  3. Posts : 47
    Microsoft Windows 7 Professional (x64) 6.1.7601
       #3

    ROMike said:
    Can anyone help me?
    Do you have the latest drivers installed?
    Did you update any drivers recently? if so, did this problem occur before updating them?
      My Computer


  4. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #4

    I have the latest drivers from toshiba's website. Haven't updated them recently.
      My Computer


  5. Posts : 47
    Microsoft Windows 7 Professional (x64) 6.1.7601
       #5

    ROMike said:
    I have the latest drivers from toshiba's website. Haven't updated them recently.
    I looked into your log file you have provided and found that your BSOD code was 0x00000050.
    Usually this error occurs when drivers are using improper memory addresses.
    Did you have this BSOD when exiting one specific game? or do you have this problem with other games/programs as well?
      My Computer


  6. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #6

    Hello ROMike and welcome to Sevenforums.

    BSOD Analyse

    There's a few things to look at here, especially at the Windows Files. Your dumps was partly caused by and pointed to the Windows kernel. It's very common it'd do this if it cannot point or find the name for the proper driver to blame. I'll give you a few troubleshoot steps that you could follow.

    SFC Command

    We usually ask people to do this command to check if Windows is corrupted. It's the most common used one to check if the Windows files are corrupted. If it'll find errors, it'll restore them.

       Tip
    If you're having a custom customization layer on your Aero, it's likely to get restored to default.


    Press Start | search 'cmd' | Right-click it
    | open as Admin | type SFC /SCANNOW

    SFC /SCANNOW Command - System File Checker

    Update this drivers

    Code:
    E1G60        Intel(R) PRO/1000 NDIS Kernel        29.05.2008 02:14:51
    Download

    Malwarebytes

    Do a scan with Malwarebytes to secure that your Windows isn't poisoned with malware or worms. Your dump contained an error on several of .dll files, if the DLL's are infected, Malwarebytes should detect these.

    Malwarebytes : Free anti-malware, anti-virus and spyware removal download

    BCCode
    Code:
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff900c00bb7a0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff960006cdc51, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    Memory or Driver related

    Looking at your bugcheck it's likely that a memory corruption event were there. Though a driver could be causing the memory to be borked, but we're usually suggesting a memory test before moving forward. Do a scan with Memtest86+. Memtest is a scanner that'll check your sticks for errors. To ensure that we'll know if it's the slots on the motherboard that's broken, or the sticks itself - we have a little procedure we'll recommend. Remove 1 stick, scan the other with Memtest in the current slot. After 7 passes, move the stick to another slot and scan, and so on and so forth until you've scanned all the sticks, and all the slots, one by one.

    Memtest86+ - Advanced Memory Diagnostic Tool

    Best Regards,
    Frederik.
      My Computer


  7. Posts : 719
    Windows 7 Home Premium 64bit (O.E.M)
       #7

    Hello and welcome to Seven Forums,

    If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics

    Unfortunately, it is hard to debug a BSOD with only one dump file. Also, some info is missing from the collection tool. Work through this again: https://www.sevenforums.com/crashes-d...tructions.html and let the tool run completely. Don't forget to run it as an administrator (right click -> Run as administrator).

    -------------------------

    Please uninstall DAEMON Tools. This software uses a driver called sptd.sys which is a known BSOD cause in Windows 7. Uninstall the software using Add/Remove Programs. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

    As an alternative, many people recommend the use of Total Mounter or Magic ISO

    -------------------------

    The BSOD dump you gave me does not give a definitive cause for your BSOD.

    As a result I recommend you check your hardware for issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

    Also check your HDD for errors using Seatools and chkdsk.. Download and create a bootable version of the Seatools for DOS program as described here. For check disk, follow this tutorial: Disk Check

    Work through these steps one at a time and report back after each one. If you have any questions, feel free to ask.

    Stephen

    EDIT - Just noticed Frederik has posted at the same time as me. Our steps are similar. Work through them all, reporting back after each one
    Last edited by Tekno Venus; 30 Jun 2012 at 07:57. Reason: Frederik has posted as well!
      My Computer


  8. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #8

    The motherboard was changed 2 weeks ago by Toshiba. My notebook was in a Toshiba Service.
      My Computer


  9. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #9

    Follow mine and Stephen's excellent advice, and reply with your results.
    There are definitely some things to do at this one as it's quite wide.

    Best Regards,
    The BSOD Team.
      My Computer


  10. Posts : 719
    Windows 7 Home Premium 64bit (O.E.M)
       #10

    ROMike said:
    The motherboard was changed 2 weeks ago by Toshiba. My notebook was in a Toshiba Service.
    Ok, that's good to know.

    Work through our steps and we'll go from there
      My Computer


 
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