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Windows 7: BSOD while quiting a game


30 Jun 2012   #1

Windows 7 Ultimate x64
 
 
BSOD randomly

OS: Windows 7 Ultimate x64
System: Notebook Toshiba Satellite L750-1MC
Age of the system: 8 months
Age of the current OS: 7 days

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1048

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C00BB7A0
BCP2: 0000000000000000
BCP3: FFFFF960006CDC51
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\063012-15303-01.dmp
C:\Users\Mike\AppData\Local\Temp\WER-42510-0.sysdata.xml

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My System SpecsSystem Spec
.

30 Jun 2012   #2

Windows 7 Ultimate x64
 
 

Can anyone help me?
My System SpecsSystem Spec
30 Jun 2012   #3

Microsoft Windows 7 Professional (x64) 6.1.7601
 
 

Quote   Quote: Originally Posted by ROMike View Post
Can anyone help me?
Do you have the latest drivers installed?
Did you update any drivers recently? if so, did this problem occur before updating them?
My System SpecsSystem Spec
.


30 Jun 2012   #4

Windows 7 Ultimate x64
 
 

I have the latest drivers from toshiba's website. Haven't updated them recently.
My System SpecsSystem Spec
30 Jun 2012   #5

Microsoft Windows 7 Professional (x64) 6.1.7601
 
 

Quote   Quote: Originally Posted by ROMike View Post
I have the latest drivers from toshiba's website. Haven't updated them recently.
I looked into your log file you have provided and found that your BSOD code was 0x00000050.
Usually this error occurs when drivers are using improper memory addresses.
Did you have this BSOD when exiting one specific game? or do you have this problem with other games/programs as well?
My System SpecsSystem Spec
30 Jun 2012   #6

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello ROMike and welcome to Sevenforums.

BSOD Analyse

There's a few things to look at here, especially at the Windows Files. Your dumps was partly caused by and pointed to the Windows kernel. It's very common it'd do this if it cannot point or find the name for the proper driver to blame. I'll give you a few troubleshoot steps that you could follow.

SFC Command

We usually ask people to do this command to check if Windows is corrupted. It's the most common used one to check if the Windows files are corrupted. If it'll find errors, it'll restore them.

Tip   Tip
If you're having a custom customization layer on your Aero, it's likely to get restored to default.


Press Start | search 'cmd' | Right-click it
| open as Admin | type SFC /SCANNOW

SFC /SCANNOW Command - System File Checker

Update this drivers

Code:
E1G60        Intel(R) PRO/1000 NDIS Kernel        29.05.2008 02:14:51
Download

Malwarebytes

Do a scan with Malwarebytes to secure that your Windows isn't poisoned with malware or worms. Your dump contained an error on several of .dll files, if the DLL's are infected, Malwarebytes should detect these.

Malwarebytes : Free anti-malware, anti-virus and spyware removal download

BCCode
Code:
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff900c00bb7a0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff960006cdc51, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
Memory or Driver related

Looking at your bugcheck it's likely that a memory corruption event were there. Though a driver could be causing the memory to be borked, but we're usually suggesting a memory test before moving forward. Do a scan with Memtest86+. Memtest is a scanner that'll check your sticks for errors. To ensure that we'll know if it's the slots on the motherboard that's broken, or the sticks itself - we have a little procedure we'll recommend. Remove 1 stick, scan the other with Memtest in the current slot. After 7 passes, move the stick to another slot and scan, and so on and so forth until you've scanned all the sticks, and all the slots, one by one.

Memtest86+ - Advanced Memory Diagnostic Tool

Best Regards,
Frederik.
My System SpecsSystem Spec
30 Jun 2012   #7

Windows 7 Home Premium 64bit (O.E.M)
 
 

Hello and welcome to Seven Forums,

If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics

Unfortunately, it is hard to debug a BSOD with only one dump file. Also, some info is missing from the collection tool. Work through this again: http://www.sevenforums.com/crashes-d...tructions.html and let the tool run completely. Don't forget to run it as an administrator (right click -> Run as administrator).

-------------------------

Please uninstall DAEMON Tools. This software uses a driver called sptd.sys which is a known BSOD cause in Windows 7. Uninstall the software using Add/Remove Programs. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

-------------------------

The BSOD dump you gave me does not give a definitive cause for your BSOD.

As a result I recommend you check your hardware for issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools and chkdsk.. Download and create a bootable version of the Seatools for DOS program as described here. For check disk, follow this tutorial: Disk Check

Work through these steps one at a time and report back after each one. If you have any questions, feel free to ask.

Stephen

EDIT - Just noticed Frederik has posted at the same time as me. Our steps are similar. Work through them all, reporting back after each one
My System SpecsSystem Spec
30 Jun 2012   #8

Windows 7 Ultimate x64
 
 

The motherboard was changed 2 weeks ago by Toshiba. My notebook was in a Toshiba Service.
My System SpecsSystem Spec
30 Jun 2012   #9

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Follow mine and Stephen's excellent advice, and reply with your results.
There are definitely some things to do at this one as it's quite wide.

Best Regards,
The BSOD Team.
My System SpecsSystem Spec
30 Jun 2012   #10

Windows 7 Home Premium 64bit (O.E.M)
 
 

Quote   Quote: Originally Posted by ROMike View Post
The motherboard was changed 2 weeks ago by Toshiba. My notebook was in a Toshiba Service.
Ok, that's good to know.

Work through our steps and we'll go from there
My System SpecsSystem Spec
Reply

 BSOD while quiting a game




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