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Windows 7: BSOD, 0x0000001E, ntoskrnl.exe

30 Jun 2012   #1

Windows 7
 
 
BSOD, 0x0000001E, ntoskrnl.exe

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 64bit
- the original installed OS on the system? Yes
- an OEM or full retail version? OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 5 months
- What is the age of OS installation (have you re-installed the OS?) 5 months, came factory

I've been researching my BSOD issues and most of the fixes lead back to posts on this site so I figured I would register and hope for some help of my own.

I've got several BSOD's in the last two days, most refernece the NTOSKRNL.exe and a few times I've seen RT64win7.sys and AFD.sys.

I've attached the BSOD Dump & System File Collection info but the System Health Report kept kicking back an error so I dont have that info. I hope this is enough, thanks in advance for any help.

My System SpecsSystem Spec
.

30 Jun 2012   #2

Windows 7 Home Premium 64bit (O.E.M)
 
 

Hi and welcome to Seven Forums!

You have SpywareBlaster and Malwarebytes installed on your PC but no real time protection. Please install Microsoft Security Essentials and scan your PC.

-------------------------

Some crashes blame DirectX and/or your graphics card. As DirectX is built into windows, it can indicate file corruption. It could also mean you have graphics card issues.


Please run the sfc /scannow checker to check and repair important system files. Follow option two in this tutorial: SFC /SCANNOW Command - System File Checker. If it reports that Windows Resource Protection did not find any integrity violations, tell me. If it attempts to repair files, attach the CBS.log file to your next post. It is located here C:\Windows\Logs\CBS\CBS.log.


Then, follow the steps for Diagnosing basic problems with DirectX. If that proves unsuccessful and doesn't solve the BSOD's, then try to reinstall your graphics card drivers by following these steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program

For NVIDIA:
  • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
  • Restart your computer
  • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
  • If any remain of the above, uninstall one at a time
  • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed

For AMD:
  • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
  • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to on-board graphics, as well):
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)

    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

If this doesn’t work, try this method:
  1. Login as an administrative user
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Expand Display adapters
  7. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

Once the drivers have been uninstalled, reboot your PC. Then install the driver you downloaded earlier once Windows starts. If there are issues, try another version of the driver.

-------------------------

The BSOD dumps you gave me do not give a definitive cause for your BSOD's.

As a result I recommend you check your hardware for issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools and chkdsk.. Download and create a bootable version of the Seatools for DOS program as described here. For check disk, follow this tutorial: Disk Check

-------------------------
-------------------------

Work through each of these steps and report back after you've completed each one. If you have any questions, feel free to ask
Stephen
My System SpecsSystem Spec
30 Jun 2012   #3

Windows 7
 
 

I'm scanning with MS Security Essentials now, I'll let you know how it goes, thanks for the quick response.

My next issue is with the Administrator access. I'm logged on as Admin, under User Acct. I'm the only account and its listed as Administrator but I cant run the sfc /scannow because it tells me

"You must be an administrator running a console session in order to use the sfc utility"
My System SpecsSystem Spec
.


30 Jun 2012   #4

Windows 7 Home Premium 64bit (O.E.M)
 
 

You need to open an elevated command prompt. Elevated Command Prompt

Stephen
My System SpecsSystem Spec
30 Jun 2012   #5

Windows 7
 
 

Thanks that worked, running the scan now.

MS Security Essentials came back clean.

By the way, the laptop is an HP DV7.
My System SpecsSystem Spec
30 Jun 2012   #6

Windows 7 Home Premium 64bit (O.E.M)
 
 

You're doing great. Carry on exactly as you are now. Next thing to do - Graphics card/directX. See my first post for instructions
My System SpecsSystem Spec
30 Jun 2012   #7

Windows 7
 
 

"Windows Resource Protection did not find any integrity violations"

I'll start the DirectX now.
My System SpecsSystem Spec
30 Jun 2012   #8

Windows 7
 
 

Each tab of the DirectX Diag Tool list no problems found.
My System SpecsSystem Spec
30 Jun 2012   #9

Windows 7
 
 

When these first started I ran WhoCrashed and it pinpointed a RealTek Driver and specifically listed the PCIE Cardreader at one point. That was after only a few crashes, now that I've had several more the program tells me that it can't pinpoint a root problem because of all the DMP files.
My System SpecsSystem Spec
30 Jun 2012   #10

Windows 7 Home Premium 64bit (O.E.M)
 
 

Ok, please re-install your graphics drivers following the steps in my first post. Although I have described the steps for NVIDIA and AMD, they work for integrated graphics as well.

Stephen
My System SpecsSystem Spec
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 BSOD, 0x0000001E, ntoskrnl.exe




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