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Windows 7: BSOD When Booting From CD - Page Fault in Nonpaged Area

30 Jun 2012   #1
boweasel

Windows 7 home premium 64 bit
 
 
BSOD When Booting From CD - Page Fault in Nonpaged Area

HP Pavilion a4316f-b, Home Premium, 64-bit

The PC was displaying symptons of page hijacking, so I ran MalwareBytes and got rid of 17 objects. Did not make a difference, so I ran TDSSKiller. It found 1 bit of malware but the hijacking persisted. I downloaded ComboFix and ran it in Safe Mode. It gave me some sort of error that was only visible for a split second before it disappeared, leaving only the initial small blue CF box, which stopped functioning, and I noticed that the CF task was gone. This happened 3 times in a row.

I then tried a system restore to about 3 weeks ago. It probably sat on the 'restoring files' screen for a half hour before finally saying 'Shutting Down'. After 45 minutes of (not) shutting down I pressed the power button and turned it off.

A restart brought me to the Windows Error Recovery Screen where I am presented with but 2 choices - Launch Startup Repair or Start Windows Normally.

The 'repair' option takes me to a Windows Boot Manager screen which prompts me to insert the install disk and reboot, indicating that
The boot selection failed because a required device is inaccessible

So I use the CD. When booting from that CD I can see it loading files, then it says Starting Windows, the initial blue sky screen displays for a few seconds - then the BSOD: PAGE_FAULT_IN_NONPAGED_AREA with an 0x50 code. This always happens with this disk.

A different Windows 7 CD has given me the same start up to the blue sky, but with 3 different BSODs. One had
Bad Pool Header
and the other said
An attempt was made to write to read-only memory
and the 3rd had the same PAGE_FAULT_IN_NONPAGED_AREA

Only 3 of the 4 choices presented to me at HP opening boot screen seemed to work when I first started this awful task. F11 for Recovery did nothing. I DID use f9-Diagnostics and it passed all the tests. Now, sadly, the only option that works is ESC to change the boot order.

I have no frickin' clue at this point.


My System SpecsSystem Spec
.
01 Jul 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Media Boot Issues:
First, you should reset the connections between the BIOS hardware/software connections and clear all temporary memory of corruption:
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
    cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
    power from components is drained to clear the software connections between the BIOS
    and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
    and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware
Then, clear the CMOS: three ways to clear the CMOS.

Remove Malicious Items and Resolve Boot Issues:
Proceed with Troubleshooting Windows 7 Failure to Boot. I am guessing you will need to use steps 9-10 to backup your system and do a clean re-install.

When you get to the clean install steps:
Command Prompt at Windows Installation startup.

Use the clean all Diskpart command to wipe the drive and make sure all malicious items are removed. Disk - Clean and Clean All with Diskpart Command
My System SpecsSystem Spec
01 Jul 2012   #3
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
    cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all power from components is drained to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard, and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware
  7. Then, clear the CMOS: three ways to clear the CMOS.

Had completed all of these steps already, but did them again. This time I took out the CMOS battery (it is a desktop) and replaced it.
Quote   Quote: Originally Posted by writhziden View Post
Remove Malicious Items and Resolve Boot Issues:
Proceed with Troubleshooting Windows 7 Failure to Boot. I am guessing you will need to use steps 9-10 to backup your system and do a clean re-install.

When you get to the clean install steps:
Command Prompt at Windows Installation startup.

Use the clean all Diskpart command to wipe the drive and make sure all malicious items are removed. Disk - Clean and Clean All with Diskpart Command
While I certainly appreciate the reply (any reply, actually), you've apparently not grasped the crux of the problem - I CANNOT BOOT FROM THE WINDOWS 7 CD. Sorry about shouting, but as I said in the heading to my post, I get a Page Fault BSOD even when booting from a fresh (burned it yesterday) Windows 7 Home Premium 64 bit disk, so I have no oppurtunity to get to a command prompt or the recovery console.

Additionally, I have removed the HD from the PC, put it in a USB caddy and connected it to another working PC. The working PC does recognize the HD, but if I try to left (or even right) click on it, I get a BSOD on the working PC, which when I reboot that, informs me that Windows has recovered from a serious error.
My System SpecsSystem Spec
.

01 Jul 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

I did grasp the problem.

I was hoping the BIOS steps would resolve that particular issue. Apparently that was not the case given the frustration still oozing off your post.

Have you tried using Linux to get to your files?

What about a disk check through Linux?

Ubuntu Linux:
Home | Ubuntu -> Get Ubuntu Now -> Ubuntu Desktop -> Read the installation instructions › -> You want to use the Try Ubuntu instead of Install Ubuntu button.

Check your hard disk for problems

How to back up
Backing up with PartedMagic:
First, download and create media for running PartedMagic: PartedMagic

Backup Files Using PartedMagic
Hopefully that will give you something to get started with.
My System SpecsSystem Spec
01 Jul 2012   #5
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
I did grasp the problem.

I was hoping the BIOS steps would resolve that particular issue. Apparently that was not the case given the frustration still oozing off your post.
Yeah, you're right... there was a pretty fair amount of oozing in that last post. Sorry. I think I have managed to somewhat staunch the flow in the meantime. I perhaps have a certain naievete when it comes to forums such as these. I see so many cookie-cutter answers (understand, please, that I'm NOT referring specifically to this forum) where it seems obvious that the replier has failed to completely read the poster's questions. Where he (or she) have given a quick knee-jerk answer to something that needs a bit more depth - and I guess I'm guilty of thinking you did just that with this question. Apologies all around.
Quote   Quote: Originally Posted by writhziden View Post
Have you tried using Linux to get to your files?

What about a disk check through Linux?
I've got a free Ubuntu disk that I picked up somewhere - 8.10 Desktop Ed. And I did boot off it, and I did select 'try Ubuntu instead...', but I'm lost after that. When I click on Places/Computer I get a page with several icons. The one labeled HP would seem to be the one I want, but clicking on it only brings up a msg box 'Unable to mount the volume HP', with details specifying that there was an unclean shutdown (me turning off the PC after waiting over an hour for a restore to complete?), that the mount operation was denied because NTFS is marked to be in use. I get the same box when clicking on the System or Factory Image icons.

As far as a disk check thru Linux, I suppose I've got to get a newer version than my old free 8.10 'cause I can't find it.

And PartedMagic: I went to the link but really don't know what to download. Should it be Partition Windows 7 Magic? Does it give me an iso image file? I did click on it and it looks like I have to pony up 30+ bucks. I'm now looking at the downloads section and am DLing pmagic_2012_06_26.iso. I guess that's what I want.??

I used to have this great Winternals CD that I used for Windows XP back in the day. What a terrific tool that was. Now I've got Hiren's boot CD and UBCD which together seem to have about 10% of the functionality of Winternals.
My System SpecsSystem Spec
01 Jul 2012   #6
boweasel

Windows 7 home premium 64 bit
 
 

Parted Magic - I obviously am missing something. It boots to a blue screen with a number of choices, then automatically boots, does a lot of scrolling, them the CD drawer opens and the screen turns light blue. Difficult to know what to do because your link Backup Files Using PartedMagic supposedly has attachment images, but they don't work anymore, and this step:
On the desktop, single click the icon with the words Mount Devices below it (See Image 2) has no relevance to anything I saw on the screen before it booted.

On to Linux...
My System SpecsSystem Spec
01 Jul 2012   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

Image links fixed. PartedMagic comes with Ultimate Boot CD. That is how I accessed it myself for the steps I gave for becking up using it.
Backup Files Using PartedMagic
Ultimate Boot CD Download Site:
Ultimate Boot CD - Download the UBCD -> Scroll down to Mirror Sites.
My System SpecsSystem Spec
02 Jul 2012   #8
boweasel

Windows 7 home premium 64 bit
 
 

I'm starting to ooze again...

On the PartedMagic application... the screen that displays does look (more or less) like image 1 from your link. But option 1 (and I assume that's the option to choose, since it's hilighted) - Default Settings (Runs From RAM) definitely does not bring up image 2. AIAS it simply does a lot of very fast scrolling through a lot of verbiage, after which the CD ejects from the drawer.

And the Ubuntu 11point something that I burnt to ISO brings up a dark purple screen while I hear the CD spinning furiously.... then the screen turns light gray.... and ....nothing. It just sits there with no disk noises.

So I've wasted some time and some disks. and I have yet to see any value in the Ultimate Boot CD.
My System SpecsSystem Spec
02 Jul 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Are you able to boot the software if you remove the hard disk? That would be the first thing I would recommend trying. It would rule out other hardware as the issue and point directly at the disk that is already suspected to be bad.

If that does not work, try a hardware stripdown.


Memorytest86+
I would also recommend that you replace all RAM at some point (see the next step as to why I say to replace the RAM), and run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. This you may want to run overnight since it takes a long time to complete (run it an hour before bed and check before going to sleep that it is still running).
warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.

Hardware Stripdown:
warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


Strip down your system to run only the bare essentials: one RAM module, the CPU, motherboard, one hard disk, one graphics card (or use onboard graphics if you have it), keyboard, mouse, and one monitor. See how the system behaves If it is stable, backup your important data, and then add one piece of hardware back at a time until your problems return. Take notes of what hardware you add and how the system responds to the hardware changes.

As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
02 Jul 2012   #10
boweasel

Windows 7 home premium 64 bit
 
 

Okay, my patient friend, here's the latest news....

Having run out of ideas late last night, I decided to try the CD one more time. I had noticed that with every W7 boot disk I'd used there was always a slight hesitation before the BSOD.

So I used the CD and hit <enter> to repair the computer the very second the screen fully displayed. It took me, as it should have all along, to the OS screen (looked OK), and then to the startup repair. It was probably on that application for close to 45 minutes, before it told me to restart. The restart did a chkdsk (/f I guess) that effected a shitload of repairs. When the PC did boot, everything looked normal....

However, I am now experiencing problems with restarting/shutting down that seem to be tied in to Windows Updates.

When I shut down the PC I get a 'please wait' msg which gives way to 'preparing to configure windows. do not turn off...'

When it then reatarts, I get a 'configuring windows' screen which then proceeds to show me by pct just how far along the configuring is. When it gets to 100% it does another shutdown, preparing to configuring windows, restart, configuring to 100% when it tells me that there was a 'failure configuring windows', and that it is reverting changes. It then shuts down again, and restarts, this time normally.

I downloaded from MS a thing called System Update Readiness Tool for x64 and installed it, then tried to run Windows Update. It indicated that everything (SP1) had gone well and that a restart was required, A restart brought the very same cycle I outlined above, culminating in a message box telling me that the Service Pack installation was not successful (error 0x800f0816).

When I try to run sfc /scannow as an admin, it informs me that 'there is a system repair pending which requires reboot to complete. Restart and run sfc again'. Of course doing that accomplishes nothing.

Should I be trying my luck with subsequent repairs using the CD, or do you, or anyone else, have other suggestions?

Thanks.
My System SpecsSystem Spec
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 BSOD When Booting From CD - Page Fault in Nonpaged Area




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