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Windows 7: BSOD, when open file in video (library)

01 Jul 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD, when open file in video (library)

First
Is Windows 7 . . . - x86 (32-bit) or x64 ? I'm a x64 - the original installed OS on the system? Windows 7 Home Premium 64bit - an OEM or full retail version? OEM, (pre installed on system) - What is the age of system (hardware)? 9 Months - What is the age of OS installation (have you re-installed the OS?) I have re installed my windows, 1 months ago (i'm forgot about it)


Now the main problem, my windows just got a bluescreen when i open Video, in library, but when i use another users. it works normally. and i think something went wrong. so i join this forum, and want to ask.
Here's the Windows_NT6_BSOD_jcgriff2folder & the PERFMON HTML file Attachment 219107

Anyway thank if you want to help me.

My System SpecsSystem Spec
01 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
Not Available	ACPI\SMO8800\1	The drivers for this device are not installed.
SM Bus Controller	PCI\VEN_8086&DEV_1C22&SUBSYS_04911028&REV_05\3&11583659&0&FB	The drivers for this device are not installed.
Please install all drivers for your system. You are missing some important drivers for the devices above. The drivers should be installed from your Alienware support site.

Analysis:
Your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems. It could also be due to the missing drivers referred to above. Please install the drivers for those devices prior to doing the following steps.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for all HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
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 BSOD, when open file in video (library)





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