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Windows 7: Continuous BSODs, cause unknown (Various errors)

01 Jul 2012   #1

Windows 7 Home Premium 64bit
 
 
Continuous BSODs, cause unknown (Various errors)

I should note I have been here before and posted about BSODs I was having. Unfortunately, at the time something came up and I never got around to coming back. By now, however, the problem has gotten worse. Before, it only crashed when I was playing graphic-heavy games. Now it crashes at completely random times as well, including when the computer is supposed to be idle.

The three errors I most commonly see are something among the lines of:
A clock interval was not received on a secondary processor within the allocated time interval
System_Service_Exception
Page fault in nonpage area (win32k.sys)

A little background info:
My version of windows 7 is 64 bit and came pre-installed on the PC, but it was a custom-built model, so I got the disc along with it. I purchased the PC about 6 months ago.
I ran Memtest without any issues.
I ran Driver Verifier for a hell of a long time before my computer finally crashed again in the past. The Dump file would have been created around 28-02. Problem is, I've tried running the verifier again since and my computer won't start when it's on now.

I should mention I am fairly illiterate when it comes to PCs. I usually don't know what I'm doing software-wise and I've never fiddled with hardware before.

Could anyone please help me figure out what in the blazes is up with this infernal contraption?

My System SpecsSystem Spec
01 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
SBRE ROOT \ LEGACY_SBRE \ 0000 This device is not present, not working properly, or does not have all its drivers installed.
The above typically indicates graphics driver issues. Please re-install your graphics drivers.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Analysis:
You had a plethora of BugCheck codes. This typically means hardware. Some BugChecks of note follow.

BugCheck 0x101:
STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg
BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
My System SpecsSystem Spec
02 Jul 2012   #3

Windows 7 Home Premium 64bit
 
 

Okay, this is... looking fairly intimidating. I'll have to take this one step at a time, then.

I've tried simply updating the drivers first, but the error remains. The thing is, if I uninstall the whole thing, I have no idea what I'd need to reinstall. Would Device Doctor be a good tool to use to figure it out?

I'm not overclocking things myself; might the company I bought it from have set something up by default? How could I check?

SSD was a certain kind of hard drive, correct? I believe I have a regular one (An SSD was monstrously expensive, wasn't it?)

I'm running the SeaTools as we speak. Before I do any of the ones that require temperature monitoring or stress tests, I would guess it's better to clean my computer of dust first? It's been six months, after all... Anyway, results will take a while regardless.

EDIT: SeaTools came up clean for the PATA-SATA entries, though there's an odd entry under it (USB-1394, --------, Multi Flash Reader) that fails all tests.
My System SpecsSystem Spec
.


02 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

No, I would not recommend device doctor.
We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.
To make sure you are not overclocking,
  1. open your BIOS when the system first turns on (not when Windows loads, but right after you push the power button to physically turn on the system; note, this will not work if the system is in sleep mode, so shut down and turn off the system first).
  2. Steps to enter the BIOS should be included in your system manual.
  3. Once in the BIOS, navigate to the EXIT screen.
  4. Load setup/optimized defaults.
  5. Save the settings, and exit the BIOS.


Yes, an SSD is more expensive than an SSD per Gigabyte, and it is a special type of hard disk that does not use mechanical platter parts to save data.

Yes, you should clear the computer of dust prior to doing tests. Never use a vacuum or hair drier to clean dust out of the system.
Dust Removal:
To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
  5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
  6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
  7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
  8. Start the computer and see if performance is better.



Easier Laptop steps:
  1. Get a can of compressed air...
  2. Shut down and turn off your system...
  3. Unplug the system from any docking stations...
  4. Remove the AC Adapter and then remove the battery...
  5. Hold down the power button for 30 seconds to ensure all power is drained from the components. This closes the circuit and allows any remaining power to dissipate; it also clears the temporary memory of corruption and resets hardware/software connections. No permanent changes are made to the system doing this step...
  6. Use the can of compressed air to blow into every vent, crevice, keyboard key, USB port, VGA/monitor port, etc...
  7. Replace the battery and then plug in the AC Adapter...
  8. Replace the docking station...
  9. See how the system runs after doing all these steps...

The Multi Flash reader may just be a dummy drive created as a virtual drive in your system. Ignore it for now.
My System SpecsSystem Spec
05 Jul 2012   #5

Windows 7 Home Premium 64bit
 
 

I've reinstalled the drivers and not only does the error in the report remain, a new one has joined, this time on an UNKNOWN device...

(Also, I've set the BIOS to the default settings. Don't know if it'll do anything.)

On Monday I should finally have the time to shop around for a can of compressed air so I can actually clean the thing. I've checked with my retailer and it won't kill my warranty if I open the case.
My System SpecsSystem Spec
06 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Please upload a screenshot of your Device Manager: Start Menu -> Right Click Computer -> Manage -> Device Manager from the list on the left.


Do both of these:
  • Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

  • Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
08 Jul 2012   #7

Windows 7 Home Premium 64bit
 
 

Here we go.

I've tried another driver reinstallation with the help of Driver Sweeper, but with the same result.

I'll have more time to work on my PC this week, fortunately. Picked up a can of Zettex while doing some shopping for work, so that's good. Now to find the energy to disconnect and clean the PC.
My System SpecsSystem Spec
09 Jul 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
SBRE ROOT \ LEGACY_SBRE \ 0000 This device is not present, not working properly, or does not have all its drivers installed.
Not Available PCI \ VEN_1022 & DEV_780B & SUBSYS_43851458 & REV_13 \ 3 & 0 & A0 & 2B8E0B4B The drivers for this device are not installed.
SBRE, is reporting "tv_ConfigMgrErr24" - Microsoft Answers will resolve the SBRE problem device.

Edit:
Device Manager : Hidden Devices may help.
The other driver is an AMD driver; it may be the AMD chipset driver or the AMD AHCI Driver. Both may be obtained from your motherboard support site: GIGABYTE - Motherboard - Socket FM1 - GA-A55M-DS2 (rev. 1.0)
My System SpecsSystem Spec
09 Jul 2012   #9

Windows 7 Home Premium 64bit
 
 

All done. There's no more malfunctioning devices showing in the Device Manager and the Perfmon report comes up with no errors besides the antivirus one.

Is it possible that the driver issue was the cause of the blue screens? Or was it just a symptom? Should I test it out by just putting it under stress (As in, by playing games it would normally blue screen on)

EDIT: Tried it. Didn't take. Got a whole new error: "IRQL_NOT_LESS_OR_EQUAL"
My System SpecsSystem Spec
09 Jul 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Please provide us with the new reports: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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