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Windows 7: Multiple errors with BSOD


01 Jul 2012   #1

MS Windows 7 Home Premium 64-bit SP1
 
 
Multiple errors with BSOD

First of all, here are my PC Specs:

Manufacturer: Cyberpower
CPU: AMD Phenom II X4 925 Processor 2.80 GHz
Motherboard: MSI 770-G45 (MS-7599)
BIOS: Default System BIOS
Sound Card: (1) AMD High Definition Audio Device (2) VIA High Definition Audio
HDD: (1) Hitachi HDS721010CLA332 ATA Device (2) Generic USB CF Reader USB Device (3) Generic USB MS Reader USB Device (4) Generic USB SD Reader USB Device (5) Generic USB SM Reader USB Device
Graphics Card: (1) LogMeIn Mirror Driver (2) ATI Radeon HD 5700 Series
RAM: 4 GB
Windows 7 Home Premium 64 Bit

I hope that is enough information. I have had this PC for more than two years. When it first came, it came faulty. The graphics card wasn't working. Sent it back and it came worse. Graphics card was working, but I started getting BSOD. I have ignored it, as nothing was being damaged, until recently. Now, I'm having serious problems, and I'm hoping any of you could help me. I have no BSOD while PC is on, only turning it on. Sometimes I leave it on for many days to avoid getting BSOD. The PC has problems connecting to my wireless router, it disconnects from it frequently, and if I leave the PC on for a while sound changes from HDMI to speakers. Restarting changes back to HDMI. Also, I can't do any Windows update. It won't start, and I'm forced to restore the PC to before the updates.

To my surprise, I have only found 3 dump files on Windows. I have had BSOD tons of times. Hope this info is helpful, and hopefully a solution will be found.


My System SpecsSystem Spec
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01 Jul 2012   #2

MS Windows 7 Home Premium 64-bit SP1
 
 

I also have Blue Screen Viewer. From the 3 dump files, ntoskrnl.exe appears as red in all 3. Then I have hal.dll, USBPORT.SYS and ks.sys. Hope this helps.
My System SpecsSystem Spec
01 Jul 2012   #3

MS Windows 7 Home Premium 64-bit SP1
 
 

Sorry for my impatience, but any help please?
My System SpecsSystem Spec
.


01 Jul 2012   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

Patience is a virtue. Be virtuous.

We are all volunteers. We all have full lives. Many have families.

thanks for your understanding.
My System SpecsSystem Spec
01 Jul 2012   #5

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Patience is a virtue. Be virtuous.

We are all volunteers. We all have full lives. Many have families.

thanks for your understanding.
I understand. I meant no disrespect to anyone in here.
My System SpecsSystem Spec
01 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

No dmps included:
I see nothing to indicate why you have no .dmps included. Are you running Disk Cleanup by chence?


Device Concerns:
Code:
AODDriver4.01	ROOT\LEGACY_AODDRIVER4.01\0000	This device is not present, is not working properly, or does not have all its drivers installed.
LogMeIn Kernel Information Provider	ROOT\LEGACY_LMIINFO\0000	This device is not present, is not working properly, or does not have all its drivers installed.


Uninstall LogMeIn if you have not already done so. Download a fresh copy of the its installer. Re-install LogMeIn.

If you had removed LogMeIn, still download a fresh copy and re-install it. Then uninstall it again.

Software Concerns:
Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.



Analysis:
Without .dmps, it is difficult to determine the reason for your crashes. The BugCheck codes are somewhat helpful, however.

Your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for all HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
02 Jul 2012   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

MEMORY DUMPS - REQUIREMENTS


Enable automatic management of the Paging file
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced tab, Performance section, Settings |
Advanced tab, Virtual Memory section, Change |
checkmark Automatically manage paging file size for all drives |
OK | OK | OK



STARTUP AND RECOVERY SETTINGS
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced
tab, Startup and Recovery section, Settings |
System Failure section | checkmark Write an Event to the system log
| uncheck
Automatically restart |


Under Write debugging information, select Small memory dump |
in the Small dump directory: box, enter %SystemRoot%\Minidump| OK

If Overwrite any existing file is checked, then:
Under Write debugging information, select Kernel memory dump
Uncheck Overwrite any existing file
Under Write debugging information, select Small memory dump
OK button
If you get a crazy message from Win 7 about your paging file being too small, then just ignore the message since we have already made sure that the paging file is set to be managed by Win 7.

ENABLE THE WINDOWS ERROR REPORTING SERVICE
WIN key | type SERVICES.MSC | ENTER |
Scroll down to Windows Error Reporting Service |
Rt-clk on Windows Error Reporting Service | Properties |
General
tab | for Startup type, choose Automatic |
In Service status, Start button (unless grayed out) | OK


ASSURE THAT CCLEANER IS NOT DELETING DUMPS
CCLEANER | Cleaner icon | Windows tab | System category |
Uncheck Memory Dumps
WINDOWS ERROR REPORTING SERVICE must NOT be disabled!
WIN | Services.msc | Enter
Under Name, locate Windows Error Reporting Service
If Status is not Started, then
Right-click on Windows Error Reporting Service |choose START
If Startup Type is not Automatic, then
Right-click on Windows Error Reporting Service |
choose Properties | General tab |
set Startup type to Automatic
Close Services.msc (I like to use ALT + F4)

After a crash, the minidump file will be in %SystemRoot%\Minidump
%SystemRoot% is generally C:\Windows
My System SpecsSystem Spec
02 Jul 2012   #8

windows 7 starter
 
 

try fresh installation.....
My System SpecsSystem Spec
02 Jul 2012   #9

MS Windows 7 Home Premium 64-bit SP1
 
 

Here is the log from the disk check. Took much longer than I expected.

The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
289280 file records processed. File verification completed.
1105 large file records processed. 0 bad file records processed. 0 EA records processed. 108 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
367780 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
289280 file SDs/SIDs processed. Cleaning up 792 unused index entries from index $SII of file 0x9.
Cleaning up 792 unused index entries from index $SDH of file 0x9.
Cleaning up 792 unused security descriptors.
Security descriptor verification completed.
39251 data files processed. CHKDSK is verifying Usn Journal...
37232376 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
289264 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
204251554 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.
976657407 KB total disk space.
159086248 KB in 237005 files.
141088 KB in 39252 indexes.
0 KB in bad sectors.
423851 KB in use by the system.
65536 KB occupied by the log file.
817006220 KB available on disk.
4096 bytes in each allocation unit.
244164351 total allocation units on disk.
204251555 allocation units available on disk.
Internal Info:
00 6a 04 00 2d 37 04 00 90 83 07 00 00 00 00 00 .j..-7..........
13 05 00 00 6c 00 00 00 00 00 00 00 00 00 00 00 ....l...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
My System SpecsSystem Spec
02 Jul 2012   #10

MS Windows 7 Home Premium 64-bit SP1
 
 

AODDriver4.1 issue has been solved. I deleted one of them as it had a warning sign. Deleted LogMeIn as well.

Finished SeaTools tests. The fails that I got are from the USB ports. Some don't work at all. I think that can cause BSOD, but not the issues that I have been having.
My System SpecsSystem Spec
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 Multiple errors with BSOD




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