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Windows 7: BSOD Random, playing divx online, error 0x0000000a

01 Jul 2012   #1
benjola2

Windows 7 Home Premium 64 bit
 
 
BSOD Random, playing divx online, error 0x0000000a

Attachment 219170

Specs
x64 bit OS
This is the original install
OEM version
I bought this system in April
the OS came pre-installed with the laptop so it's also been there since at least April.
the laptop is an ASUS K53E Attachment 219173



Hey guys,
I've been getting BSODs seemingly randomly but it occurs mostly when i'm watching videos which require divx I think. That is what i've noticed, anyway, it does happen at other times and the BSOD says this IRQL_NOT_LESS_OR_EQUAL and this driver seems to cause it ntoskrnl.exe at this address ntoskrnl.exe+7f1c0.

At first I thought it was related to some "files" that I had on my laptop but I used Eraser with the 35 pass erasure method and it still happens. Although, that did clear up another issue I was having which was that after a few hours of use or putting my laptop to sleep it would freeze to a point where i had to hard re-boot. I have defraged my laptop since then and the fragmentation is less than 1% .


My System SpecsSystem Spec
.
01 Jul 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Software Concerns:
Code:
Start Menu\Programs\ASUS Utility	Public:Start Menu\Programs\ASUS Utility	Public
Start Menu\Programs\PC Pitstop\PC Matic	Public:Start Menu\Programs\PC Pitstop\PC Matic	Public
  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

  • Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability. They are also not needed for the system to function properly and may reduce system resources.

Analysis:
Your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Onboard graphics:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  3. Restart your computer after uninstalling drivers for all display cards
  4. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec
01 Jul 2012   #3
benjola2

Windows 7 Home Premium 64 bit
 
 
sfc

Attachment 219227


here is my SFC scanlog
My System SpecsSystem Spec
.

01 Jul 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

No vital files appear to be damaged. It is the Microsoft-Windows-IME-Simplified-Chinese-Core that is damaged, so unless you are using Chinese symbols or language in your Windows, there should be no problems. Proceed with the rest of the steps.
My System SpecsSystem Spec
02 Jul 2012   #5
benjola2

Windows 7 Home Premium 64 bit
 
 

I re-installed the graphics driver and we'll see what happens
My System SpecsSystem Spec
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 BSOD Random, playing divx online, error 0x0000000a




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