BSOD after installing VGA driver

cailo27 · 01 Jul 2012

Hey guys,

Here is my problem: when ever I install the VGA driver (any version of it- from the oldest to the newest) my laptop shows me a BSOD, each time with different messages (such as: page fault with non paged area, system service exception, memory management,...) Have you ever seen something like this, if so please help me with the solution.

I've even recovered it using the image disks which I've created when it was a brand new, but I still have the same problem.

All the mini dump files attached.

Specs:
Sony VAIO VPCEA4BGX
OS: Windows 7 Professional X64
CPU: core I5, 2.67 GHz
RAM 4GB DDR3
VGA: ATI mobility Radeon HD 5470
HDD: 500GB Samsung

usasma · 02 Jul 2012

Try the assorted memory tests and video tests here: Hardware Diagnostics

cailo27 · 02 Jul 2012

Thanks for ur reply, I've tested them both using VAIO care and recovery tools of win 7, both of them were ok..

usasma · 03 Jul 2012

Still looks like hardware to me. The last 10 memory dumps had 5 different BSOD error codes and blamed 4 different causes.

They (hardware errors) are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

Video drivers date from 2010 - I'd strongly suggest updating them from the Global Provider of Innovative Graphics, Processors and Media Solutions | AMD website (if available for your model).

Beyond that, I'd update/remove the programs associated with the older drivers (2009 and earlier) in the table below. There are links to information about the drivers below the table.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009 (4A1A5673)
HECIx64.sys          Thu Sep 17 15:54:16 2009 (4AB293E8)
Impcd.sys            Fri Feb 26 18:32:11 2010 (4B8859FB)
MpFilter.sys         Wed Apr 06 16:07:29 2011 (4D9CC801)
MpNWMon.sys          Wed Apr 06 16:07:23 2011 (4D9CC7FB)
NisDrvWFP.sys        Wed Apr 06 16:08:53 2011 (4D9CC855)
RTKVHD64.sys         Tue Apr 27 04:20:13 2010 (4BD69E3D)
RtHDMIVX.sys         Tue Jan 26 22:04:58 2010 (4B5FAD5A)
SFEP.sys             Fri Nov 27 00:39:13 2009 (4B0F6601)
SynTP.sys            Thu Feb 18 22:36:15 2010 (4B7E072F)
amdxata.sys          Fri Mar 19 12:18:18 2010 (4BA3A3CA)
athrx.sys            Mon Dec 14 15:46:53 2009 (4B26A43D)
atikmdag.sys         Tue Feb 09 01:34:34 2010 (4B7101FA)
atikmdag.sys         Wed Jan 13 23:58:19 2010 (4B4EA46B)
btwampfl.sys         Thu Jun 03 15:37:28 2010 (4C080478)
btwaudio.sys         Thu Jun 03 15:36:00 2010 (4C080420)
btwavdt.sys          Thu Jun 03 15:34:57 2010 (4C0803E1)
btwl2cap.sys         Mon Mar 01 21:25:23 2010 (4B8C7713)
btwrchid.sys         Thu Jun 03 15:36:17 2010 (4C080431)
dump_iaStor.sys      Wed Mar 03 21:51:31 2010 (4B8F2033)
hidbth.sys           Mon Jul 13 20:06:52 2009 (4A5BCC1C)
iaStor.sys           Wed Mar 03 21:51:31 2010 (4B8F2033)
mcdbus.sys           Tue Feb 24 05:34:07 2009 (49A3CD1F)
rimssne64.sys        Wed Mar 24 04:39:31 2010 (4BA9CFC3)
risdsne64.sys        Tue May 11 22:06:11 2010 (4BEA0D13)
vpchbus.sys          Tue Sep 22 21:32:32 2009 (4AB97AB0)
vpcnfltr.sys         Tue Sep 22 21:32:30 2009 (4AB97AAE)
vpcusb.sys           Tue Sep 22 21:32:39 2009 (4AB97AB7)
vpcvmm.sys           Thu Dec 31 02:27:33 2009 (4B3C5265)
yk62x64.sys          Fri Apr 16 08:58:30 2010 (4BC85EF6)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-19578-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Thu Jun 28 21:02:56.825 2012 (UTC - 4:00)
System Uptime: 0 days 3:33:19.354
BugCheck 1A, {41790, fffffa80003971d0, ffff, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::UnmapViewOfAllocation+78 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_dxgmms1!VIDMM_PROCESS_HEAP::UnmapViewOfAllocation+78
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`003971d0 00000000`0000ffff 00000000`00000000
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-22807-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Thu Jun 28 15:39:39.337 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:35.492
BugCheck 3B, {c0000005, fffff80004353cc2, fffff880040fbad0, 0}
Probably caused by : ntkrnlmp.exe ( nt!CmpAllocateKeyControlBlock+72 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpAllocateKeyControlBlock+72
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`04353cc2 fffff880`040fbad0 00000000`00000000
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-28095-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Thu Jun 28 12:20:03.511 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:48.041
BugCheck 50, {fffff6fff4f7fb78, 0, fffff800040a5bee, 2}
Probably caused by : memory_corruption ( nt!MiDispatchFault+de )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  SynTPEnh.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!MiDispatchFault+de
Bugcheck code 00000050
Arguments fffff6ff`f4f7fb78 00000000`00000000 fffff800`040a5bee 00000000`00000002
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-29156-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Thu Jun 28 02:53:14.178 2012 (UTC - 4:00)
System Uptime: 0 days 4:31:07.334
BugCheck 50, {739626f8, 0, 7392ac2e, 8}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42a97 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  YAHOOM~1.EXE
FAILURE_BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+42a97
Bugcheck code 00000050
Arguments 00000000`739626f8 00000000`00000000 00000000`7392ac2e 00000000`00000008
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-30295-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Thu Jun 28 15:41:32.216 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:25.371
BugCheck 19, {3, fffffa80034d7d90, 0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Pool_Corruption ( nt!ExFreePool+536 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExFreePool+536
Bugcheck code 00000019
Arguments 00000000`00000003 fffffa80`034d7d90 00000000`00000000 00000000`00000000
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-30716-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Thu Jun 28 15:51:40.179 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:20.334
BugCheck 1A, {3452, 303000, fffff70001080768, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33563 )
BUGCHECK_STR:  0x1a_3452
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  SPMgr.exe
FAILURE_BUCKET_ID:  X64_0x1a_3452_nt!_??_::FNODOBFM::_string_+33563
Bugcheck code 0000001A
Arguments 00000000`00003452 00000000`00303000 fffff700`01080768 00000000`00000000
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-31777-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Thu Jun 28 15:46:32.080 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:23.610
BugCheck 50, {fffff8a004472000, 0, fffff800043ad5dc, 0}
Probably caused by : memory_corruption ( nt!MiApplyCompressedFixups+40 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  runonce.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!MiApplyCompressedFixups+40
Bugcheck code 00000050
Arguments fffff8a0`04472000 00000000`00000000 fffff800`043ad5dc 00000000`00000000
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-43399-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Thu Jun 28 12:21:13.012 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:42.542
BugCheck 1000007E, {ffffffffc0000005, fffff800043acd62, fffff880033c4a48, fffff880033c42b0}
Probably caused by : ntkrnlmp.exe ( nt!CmpDelayDerefKCBWorker+d6 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_nt!CmpDelayDerefKCBWorker+d6
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`043acd62 fffff880`033c4a48 fffff880`033c42b0
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\063012-23587-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Sat Jun 30 20:44:52.647 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:07.177
BugCheck 19, {3, fffffa80034d7960, 0, 0}
Probably caused by : Pool_Corruption ( nt!ExFreePool+536 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExFreePool+536
Bugcheck code 00000019
Arguments 00000000`00000003 fffffa80`034d7960 00000000`00000000 00000000`00000000
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\063012-42073-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Sat Jun 30 14:02:00.323 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:12.853
BugCheck 3B, {c0000005, fffff8000451014e, fffff88008bc37f0, 0}
Probably caused by : ntkrnlmp.exe ( nt!PfpRpFileKeyUpdate+35e )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  WerFaultSecure
FAILURE_BUCKET_ID:  X64_0x3B_nt!PfpRpFileKeyUpdate+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0451014e fffff880`08bc37f0 00000000`00000000
BiosVersion = R1140Y8
BiosReleaseDate = 10/06/2010
SystemManufacturer = Sony Corporation
SystemProductName = VPCEA4BGX
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``