BSOD - Driver Power State Failure error:


  1. Posts : 2
    Microsoft Windows 7 Home Basic 64 bit
       #1

    BSOD - Driver Power State Failure error:


    HP Pavilion DM1 notebook with Windows 7 OS 64 bit version has been experiencing BSOD many times for the past few weeks.
    Normally, the BSOD occurs when there is a sudden interruption in the Internet connection (Internet connection is through a USB modem as a dial-up connection). In such a case, the system refuses to acknowledge the presence of the USB in the port. After approx. 10 minutes the BSOD occurs. Else, if the Shut Down command is given, the Shutting Down screen appears, it remains for around 10 minutes and BSOD occurs eventually.

    The screen that appears is as follows:

    DRIVER POWER STATE FAILURE
    Technical Information:
    STOP : 0X0000009F 0X0000000000000004 0XFFFFFA800141DB50 OXFFFFF80000B9C510
    Problem Event Name: Blue Screen
    OS Version - 6.1.7601.2.1.0.768.2
    Locale ID - 16393
    Service Pack - 1_0
    product - 768_1

    Files that help describe the problem:
    C:Windows\Minidump\070112-21996-01.dmp
    users\jijo\appdata\local\temp\WER-36582-0.sysdata.xml

    Event Viewer Log Entry:
    Log Name: System
    Source: kernel Power
    Event ID 41
    Level Critical
    Task Category - 63
    Name: Microsoft Windows Kernel Power
    [Guid] 331C3B3A-2005-44C2-AC5E-77220C37D6B4
    Sleep In progress: False
    Power Button Time Stamp -0

    "The system has rebooted completely without cleanly shutting down first. This error could be caused if the system stopped responding,crashed or lost power unexpectedly"

    The system is approx. 1 year old. The OS is Windows 7 Home Basic 64 bit OEM version. The OS is also 1 year old. No re-installation has been done. BIOS update not done. Windows Security Essentials has been installed successfully, that means the original OS has been pre-installed.

    Not able to run perfmon/report. When this is typed in the start menu, it says: No items match your search"
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Analysis:
    Your earlier crashes point to your Internet Download Manager software.

    Your most recent crash reports are inconclusive. They may also be related to the Internet Download Manager software.

    I do note that your USB modem device driver is out of date. You should see about finding an update for the driver. It may be causing all the crashes due to the age of the driver.
      My Computer


  3. Posts : 2
    Microsoft Windows 7 Home Basic 64 bit
    Thread Starter
       #3

    Thank you writhziden!!..This was an eye-opener. I have uninstalled the Internet Download manager software. However, I do not know how to find the update for the driver. is it something that could be provided by the Internet Service Provider or do I have to find it out elsewhere?
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    If the USB modem device came from the Internet Service Provider, you should contact them to get an update.

    If they do not have an update, it may not be an issue. All issues probably could be due to the Internet Download Manager software, as I said in my previous post.
      My Computer


 

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