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Windows 7: BSOD - Driver Power State Failure error:


02 Jul 2012   #1

Microsoft Windows 7 Home Basic 64 bit
 
 
BSOD - Driver Power State Failure error:

HP Pavilion DM1 notebook with Windows 7 OS 64 bit version has been experiencing BSOD many times for the past few weeks.
Normally, the BSOD occurs when there is a sudden interruption in the Internet connection (Internet connection is through a USB modem as a dial-up connection). In such a case, the system refuses to acknowledge the presence of the USB in the port. After approx. 10 minutes the BSOD occurs. Else, if the Shut Down command is given, the Shutting Down screen appears, it remains for around 10 minutes and BSOD occurs eventually.

The screen that appears is as follows:

DRIVER POWER STATE FAILURE
Technical Information:
STOP : 0X0000009F 0X0000000000000004 0XFFFFFA800141DB50 OXFFFFF80000B9C510
Problem Event Name: Blue Screen
OS Version - 6.1.7601.2.1.0.768.2
Locale ID - 16393
Service Pack - 1_0
product - 768_1

Files that help describe the problem:
C:Windows\Minidump\070112-21996-01.dmp
users\jijo\appdata\local\temp\WER-36582-0.sysdata.xml

Event Viewer Log Entry:
Log Name: System
Source: kernel Power
Event ID 41
Level Critical
Task Category - 63
Name: Microsoft Windows Kernel Power
[Guid] 331C3B3A-2005-44C2-AC5E-77220C37D6B4
Sleep In progress: False
Power Button Time Stamp -0

"The system has rebooted completely without cleanly shutting down first. This error could be caused if the system stopped responding,crashed or lost power unexpectedly"

The system is approx. 1 year old. The OS is Windows 7 Home Basic 64 bit OEM version. The OS is also 1 year old. No re-installation has been done. BIOS update not done. Windows Security Essentials has been installed successfully, that means the original OS has been pre-installed.

Not able to run perfmon/report. When this is typed in the start menu, it says: No items match your search"


My System SpecsSystem Spec
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02 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Analysis:
Your earlier crashes point to your Internet Download Manager software.

Your most recent crash reports are inconclusive. They may also be related to the Internet Download Manager software.

I do note that your USB modem device driver is out of date. You should see about finding an update for the driver. It may be causing all the crashes due to the age of the driver.
My System SpecsSystem Spec
03 Jul 2012   #3

Microsoft Windows 7 Home Basic 64 bit
 
 

Thank you writhziden!!..This was an eye-opener. I have uninstalled the Internet Download manager software. However, I do not know how to find the update for the driver. is it something that could be provided by the Internet Service Provider or do I have to find it out elsewhere?
My System SpecsSystem Spec
.


03 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

If the USB modem device came from the Internet Service Provider, you should contact them to get an update.

If they do not have an update, it may not be an issue. All issues probably could be due to the Internet Download Manager software, as I said in my previous post.
My System SpecsSystem Spec
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 BSOD - Driver Power State Failure error:




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