White Screen and Slow to Login all of a sudden


  1. GazNicki
    Posts : 1
    Windows 7 Home Premium 64-Bit with SP1
       New #1

    White Screen and Slow to Login all of a sudden


    For the past few days my Laptop has been very slow to load up once I have logged in. Bootup seems to be fine until the user selection page. I then select my user ID and then log in. Once I hit the submit button the screen goes white and it takes a while to load up the desktop.

    The mouse is visible, but nothing responds. The Windows Key doesn't bring up the Start Menu or anything.

    CTRL+SHIFT+ESC brings up Task Manager which shows nothing untowards.

    On boot-up there is no peripherals installed on the laptop, just the Power Lead and WiFi is Active.

    I have updates on Automatic and Windows 7 is Genuine Home Premium. Here are the PC Specs:

    ------------------
    System Information
    ------------------
    Time of this report: 7/2/2012, 08:23:41
    Machine name: SHELDONMAIN
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
    Language: English (Regional Setting: English)
    System Manufacturer: Acer
    System Model: Aspire 5742
    BIOS: InsydeH2O Version V1.05
    Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 2048MB RAM
    Available OS Memory: 1782MB RAM
    Page File: 1649MB used, 1916MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode
    Last edited by GazNicki; 02 Jul 2012 at 03:18. Reason: Added Debug Information
      My Computer
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  3. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #2

    The first thing I would suggest is Troubleshoot Application Conflicts by Performing a Clean Startup. If that does not resolve the problem, go through the Troubleshooting Steps for Windows 7

       Warning
    Some of the steps require that you open up your system, so before doing any of the re-seating and connection checking steps, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: Some steps in that tutorial involve removing the system case or system panels and can void your warranty!!!


    The steps specifically related to the warning are steps 8, 10, and 11.
      My Computer
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