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Windows 7: BSOD on start up error 0x0000003b

04 Jul 2012   #11
Millvarine

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright sorry about that. Just got both USB controller drivers installed and turned off verifier. I am not sure where I saw verifier, but I guess I was wrong about it helping, sorry about that. So with verifier turned off and the drivers installed what should I do next. Because my computer when it is not in Safe Mode runs very slow for some reason. And I'm assuming that I'll keep getting blue screens. I could test it and see if I get more blue screens? And then leave those DMPs if you would like. Thanks for the help.


My System SpecsSystem Spec
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04 Jul 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

Since it runs slow in normal mode, you should see if it is an application conflict slowing the system down: Troubleshoot Application Conflicts by Performing a Clean Startup.
My System SpecsSystem Spec
04 Jul 2012   #13
Millvarine

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

well I tried the cleanup start up and it ended up running fine by its own without the services disabled. I was testing then decided to turn them all on and it seems to be running fine. If I have any more BSODs I'll let you know what I was doing and all the debug stuff. Thanks
My System SpecsSystem Spec
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04 Jul 2012   #14
Millvarine

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So everything was looking good when I was browsing the internet and stuff like that. Then when i was playing TF2 for maybe 15 mins I crashed again with the bug code of 0xc4 and then when I rebooted into safe mode I got another error before I got even into safe mode. I think the error was 0x1e or 0xe1 something like that if I can remember correctly. So I went to blue screen viewer and did not see the DMPs in there. I ran jcgriffs BSOD thing and I have it attached to this reply. I do feel like this computer is getting better because I was able to go on it for awhile before it crashed in TF2. It was running at normal speed too, so it is not slow anymore. Got any ideas?
My System SpecsSystem Spec
04 Jul 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

C4 means Verifier was enabled. Have you disabled it since that crash?

Unfortunately, the .dmps were not generated with the new crashes. The c4 crash report in Event Viewer shows that it was partially generated in the MEMORY.DMP file. It occurred at 16:50:59.000, or 4:50:59 PM, your time. Has Verifier since been disabled? If not, go through the steps to disable it again.
My System SpecsSystem Spec
04 Jul 2012   #16
Millvarine

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes when you told me to disable it before I did disable it, but I'll go do it again. Then whats next? thanks for all the help.

EDIT #1: Well I am assuming when you talked about 4:50:59 PM you are talking about yesterday? Unless because the system clock is off (which it was). And yes I did disable verifier yesterday and when I went to disable 2 mins ago I wrote "Verifier /reset" and it said No settings were changed. So I am assuming it was off already. I'll see if I can perhaps get another BSOD and get the bug code down for you.
My System SpecsSystem Spec
04 Jul 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

We'll have to wait to see if the 1E was a once off or if it re-occurs. Let us know either way.
My System SpecsSystem Spec
04 Jul 2012   #18
Millvarine

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

started testing like I said and immediatly got a BSOD when I entered the game. It seems the DMP was recorded on this one. I'm gonna send you a picture of the blue screen and the Event viewer I just generated. I rebooted again and went into a game, but I could not get a blue screen. I'll keep trying, but you can take a look at those files.

EDIT 1: I assume you don't even need pic because it came out terrible. So you can just look at DMP files
My System SpecsSystem Spec
05 Jul 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

Analysis:
Your most recent crash blames hardware directly. Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
05 Jul 2012   #20
Millvarine

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright that is a lot. I get started. I'll report back what I find.
My System SpecsSystem Spec
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 BSOD on start up error 0x0000003b




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