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Windows 7: BSOD on start up error 0x0000003b

02 Jul 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD on start up error 0x0000003b

My computer was working fine for a little less then a week, but it would crash once in awhile. Now when i start up normally i get frozen and got a blue screen error. The error was SYSTEM_SERVICE_EXCEPTION 0x0000003b and caused by driver ntoskrnl.exe.
I got this info using the blue screen viewer. I had some more blue screens different errors but they don't show up now since i tried doing the windows repair. I was not able to do a system health report. It gave me the error that the address could not be found. I downloaded the jcgriff mini dump thing and ran it. It will be attached here. Hope someone can help me fix this.

windows 7 home premium 64 bit

Thanks
Millard

My System SpecsSystem Spec
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02 Jul 2012   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

does anybody how to fix my problem?
My System SpecsSystem Spec
03 Jul 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
Universal Serial Bus (USB) Controller	PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&12F0DF6B&0&0048	The drivers for this device are not installed.
Universal Serial Bus (USB) Controller	PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&BEC1B70&0&00A9	The drivers for this device are not installed.
Security Processor Loader Driver	ROOT\LEGACY_SPLDR\0000	This device is not present, is not working properly, or does not have all its drivers installed.
Ethernet Controller	PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_06\4&2BD43E08&0&00A8	The drivers for this device are not installed.
Make sure the above drivers are installed from your motherboard support site. Do not install any of the utilities software.

Software Concerns:
Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.

Analysis:
It is difficult to find patterns with only one .dmp file. Based on the Device Concerns listed above, I suspect a graphics card/DirectX problem. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec
.


03 Jul 2012   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I was trying to install those drivers, but the way the gigabyte website gives you drivers is very annoying. Some of the folders don't even have install wizards for the drivers. I'll give this another try.

About security, I tried installing Microsoft security essentials, but I was in safe mode and it did not allow me to install it. And I couldn't get normal to work. I'll try to scan them if I can download it.

When I try the sfc /scannow (repair windows then command prompt) I tells me I have to restart to complete another scan that I already have. Not sure if that is from the other day or not. So maybe I should try verify only. I did get a few more dumps today because of new blue screens. So I'll upload those ASAP. The only problem is that when I try to boot up and hit F8 to get into safe mode I get a message saying something like "The file header checksum does not match the computed checksum." Not sure if I did something wrong and how I would fix that.

I did recently install a fresh Nividia Driver and that did not fix any problems that I know of, but i could be wrong. I'll keep trying once I am able to get into Safe mode.


EDIT #1 : I am currently running windows defender. It is taking forever. When i tried running Malabyte it would crash. So I'm just letting defender do its stuff. I tried installing usb controller driver but it refuses to install saying another driver has to finish its installation first with an error of 1600 or something around that. The defender may take awhile. So I'll get back to you asap. And when i ran the jcgriff DMP It was running, but slow and then I got a blue screen. So I have a couple more dumps that I would like to upload as soon as i can. Thanks

EDIT #2: I tried sfc /scannow and sfc /verifyonly both once and I have had no results, except that everything is fine.
My System SpecsSystem Spec
03 Jul 2012   #5

Windows 7 Home Premium 64 Bit
 
 

Even though you are not having boot issues, per say, I would recommend doing the steps for Troubleshooting Windows 7 Failure to Boot. It sounds like you have a startup repair pending already, so I highly suggest doing the startup repair steps.

Startup Repair - Run 3 Separate Times
My System SpecsSystem Spec
03 Jul 2012   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I would like to add these DMPs that I just finished doing. Mabye you can take a look at these and debug them and get more out of them? I am in the process of doing another sfc /scannow. I did not touch the folder when I did this the second time. And I don't know if this has anything to do with this, but my computer is running very slow when it normally runs a lot faster. Thanks
My System SpecsSystem Spec
03 Jul 2012   #7

Windows 7 Home Premium x64
 
 
I Had the same problem!

1st choice is to system restore or use CMD and type
sfc /scannow


The sfc command is a CMD that can be used to verify and replace important Windows system files.








http://pcsupport.about.com/od/termss/p/sfc-command-system-file-checker.htm
My System SpecsSystem Spec
03 Jul 2012   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have tried scan now once and will keep trying. And I'm hoping we could get a better clue of what's going on by the few more dmps I uploaded in my previous post there. I'm going to keep trying these suggestions though.

EDIT #1 : running Malwarebytes and defender full scan for both. I will report what I find when I'm done, but I'll keep checking this thread. I find that my computer is running a lot quicker in safe mode.
My System SpecsSystem Spec
03 Jul 2012   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok I just finished sfc /scannow for the second time, and it found nothing wrong. I will try it after I restart the computer. I ran both security Apps and Malwarebytes found some things (Log is attached to this) and defender found nothing wrong. I removed what it told me was wrong. Maybe someone sees a connection between this and the dmps or maybe this is something totally different, I don't know. I am now going to run /scannow for the 3rd time once i restart.

EDIT #1 : I havn't got a blue screen in normal mode so far, but the computer is going so very slow. It is not that slow in safe mode though.
My System SpecsSystem Spec
03 Jul 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
Universal Serial Bus (USB) Controller	PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&12F0DF6B&0&0048	The drivers for this device are not installed.
Universal Serial Bus (USB) Controller	PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&BEC1B70&0&00A9	The drivers for this device are not installed.
You still need to install the drivers for the above devices. Did your motherboard come with an installation disc, by chance? The drivers on such a disc will be out of date, but at least they will be installed. We can update them later.

Analysis:
I did not recommend enabling Verifier. If you are getting help from another forum that did, please provide the link to the thread in that forum so we know what steps you have done.

If you enabled Verifier yourself without others' help, please disable it now: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
verifier /reset
-> Restart your computer.
My System SpecsSystem Spec
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 BSOD on start up error 0x0000003b




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