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Windows 7: Crash (no BSOD appears) while playing World of Warcraft


02 Jul 2012   #1

Windows 7 64 bit
 
 
Crash (no BSOD appears) while playing World of Warcraft

*Windows_NT6_BSOD_jcgriff2 and the PerfMon.html file are in the attached .zip

Problem:

While playing World of Warcraft (I haven't noticed this happen with any other program), a crash occurs in which there are skinny vertical lines of different color across the screen. This happen at least once or twice a day. I never see an actual bsod.

Here's my system:
Mobo: Asus M4A78 Plus (latest bios version 1214, also latest chipset update)
Processor: AMD Phenom II X2 550 BE (i planned on OC'ing, but have not yet because of the crashes)
Overclocking: Not yet because the system is already unstable.
Vid Card: SAPPHIRE 100283L Radeon HD 5770 (Juniper XT) 1GB 128-bit GDDR5 PCI Express 2.0 x16
RAM: G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500) Dual Channel
PSU: Thermaltake toughpower W0103RU 600W ATX12V / EPS12V
HDD: Western Digital Caviar Black WD5001AALS 500GB 7200 RPM SATA 3.0Gb/s 3.5"
OS: Windows 7 64-bit
I've got a 3rd party Zalman CNPS10X Extreme cpu cooler on the phenom II. (which I have already taken off, removed the paste, and reapplied much more carefully).
I've got the latest of all drivers/software (all Win 7 64 bit compatible). I have completely reseated every component.

Any help would be much appreciated.

My System SpecsSystem Spec
.

03 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
Teredo Tunneling Pseudo-Interface	ROOT\*TEREDO\0000	This device cannot start.
ATI High Definition Audio Device	HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&25D3C842&0&0001	This device is disabled.
Broadcom 802.11g Network Adapter	PCI\VEN_14E4&DEV_4318&SUBSYS_00421737&REV_02\4&2966AB86&0&38A4	This device is disabled.
Were you aware of the above? If so, please explain so we may understand your troubleshooting steps.

Also, be aware that disabling devices does not always prevent the drivers from loading, so they may still cause conflicts if they are not updated.

Software Concerns:
You have a lot of unnecessary programs running on your system. I would recommend that you Troubleshoot Application Conflicts by Performing a Clean Startup and leave only the non-Microsoft items for AVG and Comodo software enabled in startup and services.

Analysis:
Your SpeedFan software is out of date. Please uninstall it and download a fresh copy from SpeedFan - Access temperature sensor in your computer.


BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
My System SpecsSystem Spec
12 Jul 2012   #3

Windows 7 64 bit
 
 

Device Concerns:

I disabled the wireless network adapter because of poor performance, I was using an

ethernet cable connected to my laptop. I disabled the ATI High Definition Audio Device

in a previous troubleshooting attempt. The problem persists whether it is enabled or

disabled. The Teredo Tunneling Pseudo-Interface has always been that way.

Software Concerns:

I am now using the clean startup procedure described

here.

Analysis:
BugCheck 0x124
  • I put this rig together myself, so no system manufacturer.
  • I am not overclocking any components.
  • I do not have an SSD, it is HDD. All tests with SeaTools for Windows passed.
  • Still in the process of testing FurMark.
  • Prime95 ran on each test type for a few hours, no errors. Temperatures were fine during these tests.
  • Memtest86+ ran overnight, 6 passes, no errors.
  • Still need to run IntelBurnTest
  • Going to run mdsched overnight tonight.
  • Still need to run the video card memory test you suggested.

Update on crashes:

It took a while for it to crash when running in selective startup. But I have had it crash, I looked at BlueScreenView and the crashes now are caused by hal.dll. Does this mean anything to you?
My System SpecsSystem Spec
.


13 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

All your most recent crashes are the same as the previous crashes. Question: What temperatures do you consider to be fine? Please share your temperatures under stress.


Also, we should check hardware compatibility:
Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
My System SpecsSystem Spec
14 Jul 2012   #5

Windows 7 64 bit
 
 

Temperatures under stress:
  • During Furmark burn in test with 2x MSAA (ran it for 1.5 hours):
    • CPU 26 C
    • Motherboard 43 C
    • GPU 71 C
  • During Prime95
    • CPU 29 C
    • Motherboard 34 C
    • GPU 33 C
Once they stabilize, the temperatures are constant. These temps are from Speccy.

Pictures of the CPU Z tabs are attached.

Still running other tests I mentioned in my previous post.
My System SpecsSystem Spec
14 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

All looks good there... Hopefully the other tests will turn something up. This is looking like it may turn out to be a bit of a mystery.
My System SpecsSystem Spec
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 Crash (no BSOD appears) while playing World of Warcraft




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