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Windows 7: Windows 7 recovered from unexpected error


02 Jul 2012   #1

Windows 7 Home Premium 64bit
 
 
Windows 7 recovered from unexpected error

Well July 1st when I woke up I found that my computer restarted and said that it recovered from an unexpected error and I sent the data to Microsoft and they gave me this solution.

Solve a problem with your PC
You received this message because hardware or software on your computer caused Windows to shut down unexpectedly and restart. This is a serious problem, commonly referred to as a stop error or blue screen.

If you've received this error more than once, we recommend that you do the following:

Back up your files to avoid data loss in case of a complete hardware failure.

Contact the original manufacturer of your computer to determine the specific component which is failing.

How do I find my computer manufacturer?

Click the Start button , type msinfo32 in the search box, and then press Enter. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.

Click to go online to see contact info for most computer manufacturers
Additional technical info

Although we know the problem is caused by a hardware component, the error report doesn't contain enough info to tell us the specific component. It's likely that the problem is being caused by one of the following computer components:

Random access memory (RAM)
System board
Central Processing Unit (CPU)
Power supply

Its been over 24 hours with no problem. I posted a topic on my manufacturers forum and a person suggested I post here. Which one little fact is that I don't have my computer enter sleep mode not sure if that is a factor or not. it did storm during the time my computer had an error which my clocks were not all reset so I don't think my power went out and I do have my computer plugged into a UPS.

I was told to put the mini dump on here so I just copied the text out of the .dmp and put it in a txt file and uploaded it if you need something else let me know

My System SpecsSystem Spec
.

03 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Your .dmp file was corrupted. Please provide more information by following the http://www.sevenforums.com/crashes-d...tructions.html. Those instructions collect logs that can help pinpoint the type of crash and possibly why the crash occurred.
My System SpecsSystem Spec
03 Jul 2012   #3

Windows 7 Home Premium 64bit
 
 

Here is my completed zip of all the files you need
My System SpecsSystem Spec
.


03 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Software Concerns:
You have a number of unnecessary programs running on your system. I recommend that you Troubleshoot Application Conflicts by Performing a Clean Startup and leave only avast! non-Microsoft items enabled in startup and services.

Analysis:
It is difficult to find patterns with only one .dmp file. Yours points to hardware. Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
03 Jul 2012   #5

Windows 7 Home Premium 64bit
 
 

Well one thing is I don't have anything overclocked

No SSD either

Ran the seatools tests and no error

got all the different temp readers

ran FurMark which my GPU got to 65 degrees

then did |MG| Video Memory Stress Test with no error

did one of the prime95 which the cpu got to like 68 degrees and the max is 67.4°C by what the website says so I didn't do any more than the standard

the intelburn test had a range of temps but it pass everything

haven't started the Memtest86+ yet but that is my next step
My System SpecsSystem Spec
03 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Temperature Problem Heatsink Steps:
Your temperatures would indicate improper cooling and/or dust buildup. Re-apply your thermal compound: Thermal Paste and How To Use It | techPowerUp and make sure your heatsink/fan are properly seated. They should not move if you gently wiggle the heatsink with your finger.

As you add and remove hardware, check the heatsink/fan apparatus, etc., follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
Temperature Problem Dust Removal:
Dust Removal:
To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
  5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
  6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
  7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
  8. Start the computer and see if performance is better.



Easier Laptop steps:
  1. Get a can of compressed air...
  2. Shut down and turn off your system...
  3. Unplug the system from any docking stations...
  4. Remove the AC Adapter and then remove the battery...
  5. Hold down the power button for 30 seconds to ensure all power is drained from the components. This closes the circuit and allows any remaining power to dissipate; it also clears the temporary memory of corruption and resets hardware/software connections. No permanent changes are made to the system doing this step...
  6. Use the can of compressed air to blow into every vent, crevice, keyboard key, USB port, VGA/monitor port, etc...
  7. Replace the battery and then plug in the AC Adapter...
  8. Replace the docking station...
  9. See how the system runs after doing all these steps...
warning   Warning
WARNING: Never use a vacuum cleaner or hair drier to clean dust out of your system!!
My System SpecsSystem Spec
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