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Windows 7: Unexpected BSOD error message on Windows start up


03 Jul 2012   #1

Windows 7 Home Premium 64bit
 
 
Unexpected BSOD error message on Windows start up

Gentleman,

I am not computer savvy when it comes to these sorts of things.
The heading states it all and am wanting a bit more of an insight
at any problems that may be occurring etc.. Also, as of late I have
noticed that my DVD player refuses at times to read a DVD movie
or game title, and only after a few open / closes it seems to work.

Please find attached my Windows_NT6_BSOD_jcgriff2I for more
information. I look forward to your response to my query above.

SYSTEM SPECIFICATION:

- x86 (32-bit) or x64 ? Windows 7 Home Premium 64 bit
- the original installed OS on the system? As Above
- an OEM or full retail version? Retail Version
- What is the age of system (hardware)? Four Years
- What is the age of OS installation Four Years

Regards

Joshua Dennison


My System SpecsSystem Spec
.

03 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Analysis:
avast!:
Your crash indicates avast!. It may be corrupted and causing issues. Please remove it:
  1. Start your system in Safe Mode if you are able to do so...
  2. Use the avast! uninstall utility to remove avast!...
  3. Restart your computer...
Ethernet Driver:
Your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC driver is out of date and may be contributing to the crashes. Update it after downloading the update from your motherboard support site.
My System SpecsSystem Spec
04 Jul 2012   #3

Windows 7 Home Premium 64bit
 
 

writhziden,

How do I go about finding and updating the following driver:

Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC

Unfortunately I am lost a which driver version I need as Is shows
about 10 different options etc...


Regards

Joshua Dennison
My System SpecsSystem Spec
.


04 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Go to GIGABYTE - Motherboard - Socket 1156 - GA-P55-UD3 (rev. 1.0) -> Driver -> Windows 7 64bit -> LAN ->
Code:
Realtek LAN Driver	7.049.0927.2011	3.48 MB	2012/03/21	Asia China America Europe Europe(Russia) : FTP / Http
My System SpecsSystem Spec
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 Unexpected BSOD error message on Windows start up




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