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Windows 7: BSOD playing Battlefield 3


03 Jul 2012   #1

Win 7 Enterprise x64 sp1 (Retail) 1.5 years old
 
 
BSOD playing Battlefield 3

Hey guys,

I just got a first ever BSOD with this game.
Hardware temps are fine.
[Requested files are included]

Now, I should mention that I've had this game for the passed 4-5 months and it worked flawlessly.
The only different thing that I did today (right before getting the BS) was changing the MSIAfterburner fan setup to work at 80% when hitting 60C (it used to be much lower).

EDIT: Happened again (!!) just now while rendering a video with Sony Vegas.

Any idea?
Thanks in advance.

My System SpecsSystem Spec
.

03 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Software Concerns:
Code:
Start Menu\Programs\MSI Afterburner	Gilad-PC\Gilad:Start Menu\Programs\MSI Afterburner	Gilad-PC\Gilad
Start Menu\Programs\MSI Kombustor	Public:Start Menu\Programs\MSI Kombustor	Public
MSI Afterburner/RivaTuner is known to cause instability with systems. Please remove the software. Software overclocking does not provide reliable overclocking. Overclocking should be accomplished through the BIOS or through the graphics card manufacturer's software.
If you need to create a fan profile for your graphics card: SpeedFan - Access temperature sensor in your computer

Analysis:
It is difficult to find patterns with only one .dmp file. Yours may indicate a hardware concern, but it was probably due to MSI Afterburner.

To be safe: Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
03 Jul 2012   #3

Win 7 Enterprise x64 sp1 (Retail) 1.5 years old
 
 

First, thank you for the quick and thorough reply!

Couple of things:
1. I'll remove MSIA and run those tests as soon as possible and will report back.
2. Is it ok to create a fan profile with Sapphire TRIXX?
3. I attached 2 more dmp files, hope it helps to see things clearer.

By the way, Everything on my Pc is @stock.

Again, thanks so much writhziden!
My System SpecsSystem Spec
.


03 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

If Sapphire TRIXX is software from the manufacturer of the graphics card, you may create a fan profile with it. Manufacturer software is trusted over 3rd party software.

Analysis:
Crashes still point to possible hardware issues. I would recommend proceeding as advised in my previous post. Additionally, you had one (and possibly two) graphics card/DirectX related crash. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec
04 Jul 2012   #5

Win 7 Enterprise x64 sp1 (Retail) 1.5 years old
 
 

Ok, so far, I ran the following tests so that's just an update:

Memtest86+:
Ran it about 11 hours - 7 passes, no errors.

SeaTools:
Ran all tests - all passed.

Furmark:
Before running Furmark I uninstalled the AMD driver and DSweepered it. Then I installed the latest driver for my 6870. Just in case.
Then I ran the Burn-in test on 1280x720, aa off, for an hour. I stopped it manually.
Max temp: 80C (room temp: 28C). No artifacts were detected.

Then I ran the 15min Burn-in benchmark (1920x1080), aa off.
Score: 2553.
25221 frames.
Max temp: 80C (room temp: 28C). No artifacts.


I think I should note this:
All of the 3 BSODs happened each, during BF3, FIFA11 and Sony Vegas.
Now, before running Furmark (right after I installed the new AMD driver for the GPU) I ran FIFA11 again (a whole game) and didn't get a BSOD.
Did the same thing with Sony Vegas - I rendered a video - all good, no BSOD.
Then I ran BF3, the game crashed after about 10 min playing, no BSOD - just a crash and back to Windows (2 times that happened).

Hope it sheds some light on something.

I'll continue as suggested and move on to the prime95 test.
My System SpecsSystem Spec
05 Jul 2012   #6

Win 7 Enterprise x64 sp1 (Retail) 1.5 years old
 
 

Prime95:
1. Small FFTs: 4 hours 11 minutes - no errors, no warnings.
2. In-place large FFTs: Error "Hardware failure detected" after about 11 minutes - "result.txt" is attached.
3. Blend: Did not run this one yet.

Dxdiag:
All settings are on the spot. Although I couldn't access Hardware Acceleration option under
Control Panel -> Display -> Screen resolution -> Advanced settings -> Troubleshoot tab.
Because the "Change settings" button was grey and unclickable.

SFC:
No integrity violations on the very first time (!).


What now?
My System SpecsSystem Spec
05 Jul 2012   #7

Windows 7 Home Premium 64 Bit
 
 

It appears you are still having a memory based error. Re-run the Prime95 In-place large FFTs test with each module installed one at a time. Test each module and each slot to find a good module/slot. Test all modules in a known good slot, and test all slots with a known good module. If all modules continue to give the same error through the Prime95 test, it is likely that your CPU memory controller is damaged.
Quote   Quote: Originally Posted by writhziden
If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
05 Jul 2012   #8

Win 7 Enterprise x64 sp1 (Retail) 1.5 years old
 
 

CPU memory controller?
Sorry for the ignorance but what is that exactly and how do I repair that?
Is that a part of the MB?

And how could it be a memory based problem if Memtest86 didn't report any error?
My System SpecsSystem Spec
06 Jul 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Memtest86+ does not always find errors. Many people seem to think diagnostic tools are foolproof for some reason. Here is some more information on the subject: Finicky RAM.

One of the reasons I had you also run Prime95 is it sometimes catches memory problems that Memtest86+ misses. Have you done the module swapping and tested each module and slot one at a time with Prime95 in-place large FFTs?


The memory controller is part of your processor. You do not repair it, you RMA the processor or buy a replacement. It means the processor is bad. We should worry about that after you have thoroughly tested the RAM.


Believe me, I wish we could wave a magic wand and fix all hardware problems for people. Unfortunately, it is very difficult to debug hardware issues via internet forums, so we do the best we can by narrowing things down and having the users go through as many steps as possible to find the culprit. It sometimes is exceedingly difficult with users who expect one step to solve all their problems. If you take a look at all the threads in Crashes and Debugging, you will find that very few are solved within the first few posts.
My System SpecsSystem Spec
06 Jul 2012   #10

Win 7 Enterprise x64 sp1 (Retail) 1.5 years old
 
 

Quote   Quote: Originally Posted by writhziden View Post
Believe me, I wish we could wave a magic wand and fix all hardware problems for people. Unfortunately, it is very difficult to debug hardware issues via internet forums, so we do the best we can by narrowing things down and having the users go through as many steps as possible to find the culprit. It sometimes is exceedingly difficult with users who expect one step to solve all their problems. If you take a look at all the threads in Crashes and Debugging, you will find that very few are solved within the first few posts.
I fully understand the proccess and steps that need to be taken and I gratefully thank you for guiding me through this.
So, again, thanks so much.

Update:
I am still checking the RAM by running Prime95 with each stick.
I have 4 slots: A1, A0, B1, B0.

I've never used A1 slot because of two reasons:
1) It's partially blocked by my Cpu cooler so it's hard to access.
2) I only have 3 sticks (DIMMs) of RAM so obviously i don't need a fourth slot.

I started off by checking the slots, from right to left.
Checked each of the three sticks in B0 for an hour with Prime95 - no warnings or errors.
And here's the weird part:
When I was done with B0 and moved on to B1 - the computer won't even start! It didn't even get to the BIOS screen. The computer would just keep beeping on and off, the MB's light are on but then just a black screen.
That happened with all three of the sticks.
So I moved on to the next one.

I'm currently checking the A0 slot, almost done (3rd stick), seems there are no errors/warnings.


What do you make of this?
My System SpecsSystem Spec
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 BSOD playing Battlefield 3




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