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Windows 7: Unexpected shutdown when waking from sleep


03 Jul 2012   #1

Windows 7 Ultimate x64
 
 
Unexpected shutdown when waking from sleep

Hello,

I have just built a PC in the aim of using it as a Home Theather.

I have a Media Center remote control and TV card, when I use the remote to put the computer to sleep it seems to work fine However when I use the remote to wake the PC, I get a reboot and unexpected shutdown message. This is also the case when I use the Start -> Shut down options -> sleep or hibernate.

I have tried using microsoft debugger and the message I have been seeing is that

AverBas.sys does not have a timestamp and that its symbols can not be loaded.

I got this far on my own but I have no idea what to do from here!

I have attached the required zip file,

Thanks in advance for your time

John

P.S:
I'm running,
- Windows 7 Ultimate x64
- The hardware is all brand new apart from the TV card
- I installed the OS and software last week (And I have aback up image I made early on if needed)

My System SpecsSystem Spec
.

03 Jul 2012   #2

Windows 7 Ultimate x64
 
 
resolving the BSOD

Ok so I was reading through the log files created by the awsome peice of software provided by this website and I realised that AverBas.sys is a driver for the tv card that I had manually installed from the Dell drivers website.

I have uninstalled the drivers and no more BSOD

However my TV card is not recognised by windows and will not download any generic software

any ideas would be welcome

Thanks

John
My System SpecsSystem Spec
03 Jul 2012   #3

Windows 7 Ultimate x64
 
 

Well its me again
I have found the latest driver for my TV card here:
AVerMedia MPD USA - PCTV tuner card - HDTV tuners - HD Capture - Live TV on iPad - HD Media Player - M779 (Hybrid)

however the result is still the same BSOD on wake from sleep.

I'm not sure what to do next.

Just so we are on the same page:
- I originally installed a Dell driver because I salvaged the card from a Dell built PC.
- The latest and most approriate (in my eyes) driver tested from the website mentioned above is the Vista 64bit version.

Obviously a Windows Seven driver would be best but so far unfindable.

Is there a way of modifying the sequence of events that occur on wake from stanby?


Any ideas would be greatly appreciated.

Thanks for reading,

John
My System SpecsSystem Spec
.


03 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Are you installing the drivers in compatibility mode? Drivers - Install Vista Drivers on Windows 7

Also, since you have updated the drivers, we should see if the latest problems are still the same; please follow the http://www.sevenforums.com/crashes-d...tructions.html again to provide us with the latest reports.
My System SpecsSystem Spec
03 Jul 2012   #5

Windows 7 Ultimate x64
 
 

Hi ,
My name is Sudheer K and I work for the Social Media and Community Team at Dell.
I would like to give you some basic instructions regarding the issue you are facing.

Step 1: Check the video card on the system and tried reinstalling the video card drivers from device manager and restart the computer. Try updating the required video card drivers from support website or vendor website as well.

Step 2: Update the required bios, chipset also from support website.

Step 3: Try setting the power options to default as well.

Please provide me the system model if you need futher help on drivers as well.

Disclaimer Note : Please backup your data before performing any of the steps to prevent data loss in case if it leads to operating system installation.
My System SpecsSystem Spec
04 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Your crash reports indicate a possible problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
Quote   Quote: Originally Posted by Brink
NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

Attachment 219676
My System SpecsSystem Spec
06 Jul 2012   #7

Windows 7 Home Premium 64 Bit
 
 

I am afraid your installation is not genuine. Non-Genuine Windows contains security leaks and also cannot be properly updated which may result in instabilities and blue screen crashes. If you were not aware that your Windows was Non-Genuine, contact your seller or the company that provided the seller and file a complaint. Also let Microsoft know of the problem.

I am sorry, but due to forum rules, we may not assist you further until you have installed a genuine version of Windows. Once you install a genuine version:
Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
Quote   Quote: Originally Posted by Brink
NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

Attachment 220052
My System SpecsSystem Spec
06 Jul 2012   #8

Windows 7 Ultimate x64
 
 

Cheers dude thanks for your time

by the way could you tell me what sort of security leaks I could be subject to.
My System SpecsSystem Spec
06 Jul 2012   #9

Windows 7 Home Premium 64 Bit
 
 

You can get viruses, malware, tools for stealing your identity information, credit card information, banking information, ...

Basically, with a non-genuine version of Windows, all your information is open to anyone who wants it, and malicious software can be planted on the system to cause the system not to work right, to crash, to hang, to freeze, etc. and for people to steal data and personal information from you.
My System SpecsSystem Spec
07 Jul 2012   #10

Windows 7 Ultimate x64
 
 

ummm

that doesn't sound too good !

Is there a way of minimising these risks with a strong firewall or by keeping an eye on running services?
My System SpecsSystem Spec
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 Unexpected shutdown when waking from sleep




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